Deputy Registrar

Primary Purpose of the Organizational UnitIn support of the mission of UNC Greensboro, the University Registrar's Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.Position SummaryUnder the direction of the University Registrar, the Deputy Registrar serves as the principal operations leader in the University Registrar's Office. The Deputy Registrar provides internal leadership, manages resources, staff, and projects, oversees compliance, technology, and daily operations, and represents the office when the University Registrar is absent.Key ResponsibilitiesOverall office leadership and managementFoster a culture of teamwork, professionalism, and continuous improvement.Provide leadership and management to office operations and day‑to‑day guidance for all employees.Maintain currency of all office procedures and policies.Lead development, implementation, and assessment of short‑term plans related to university‑wide projects.Collaborate with other university departments, academic units, and external stakeholders to support institutional initiatives.Encourage professional development opportunities for staff.Build and maintain effective relationships with faculty, staff, students, and external partners.Manage customer service experience for faculty, staff, and students.LeadershipSupervise and mentor management staff, providing guidance, training, and performance feedback.Advise the University Registrar in identifying key operational and project goals.Represent the registrar's office on committees, task forces, and working groups.Represent the office to other University and non‑University groups in the absence of the University Registrar.Promote cross‑functional training and facilitate professional development for all staff.Provide action on disciplinary issues up to and including dismissal.Ensure compliance with federal, state, and local statutes regarding student data privacy, NCAA eligibility, records retention, Title IX, student conduct, and degree clearance.Coordinate with the office of general counsel on subpoenas and records requests.Serve as a university‑wide resource and make recommendations regarding compliance functions.AdministrationDevelop effective communication and change management plans as services are improved.Oversee and document Office of the University Registrar operations.Coordinate the development of an internal operations calendar.Provide expert support and counsel to relevant faculty committees, affiliated offices, and professional schools.Collaborate with student services departments to enhance the overall student experience and support services.Address student inquiries, concerns, and complaints related to academic matters in a timely and satisfactory manner.Business Process ImprovementEvaluate current business processes and develop future plans to improve services.Enhance the level of customer service through improved services and training.Work with ITS leadership to enhance auditing, data security reviews, and data distribution.Define and uphold formal policies and procedures to maintain strong customer service.Serve as an effective change manager for process improvements and system implementations.Other Duties as AssignedPerform other duties as assigned.Minimum QualificationsRelevant post‑baccalaureate degree required; a relevant undergraduate degree may be accepted with comparable independent educational or instructional experience related to student support functions.Preferred QualificationsAt least 5 years of progressively responsible experience in a registrar's office, including supervisory responsibilities, ideally within a central registrar's office at a college or university.Experience with student information systems such as Ellucian Banner, National Student Clearinghouse, CourseLeaf, DegreeWorks, or similar platforms.Demonstrated history of implementing new technologies or system upgrades.Experience managing complex academic records in a decentralized university environment.Proven track record of leading cross‑functional teams and strategic initiatives.Ability to develop and deliver training programs related to academic policies, records management, and compliance.Demonstrated expertise in managing student and academic records, with thorough knowledge of privacy policies and procedures such as FERPA.Technical proficiency with integrated administrative systems, student information systems, database and reporting tools, and advanced spreadsheet applications.Proven ability to collaborate and work effectively with diverse individuals and constituencies across a large, complex academic environment.Demonstrated supervisory experience, including oversight of staff, workflow coordination, coaching, performance management, and support for employee development.Expert knowledge of complex academic policies and procedures, including curriculum, registration, enrollment, classroom scheduling, grading, assessment, and related areas.Awareness of current trends, issues, and regulatory factors impacting higher education and the registrar profession.Strong oral and written communication skills, with the ability to convey complex information clearly and effectively.#J-18808-Ljbffr

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