Service Dispatcher VPS

Job OverviewThe Service Dispatcher plays a key role in supporting the Service and Delivery teams by coordinating, scheduling, and confirming service appointments using scheduling software. This position serves as a central communication hub between customers, service technicians, delivery teams, and store personnel, ensuring a smooth and efficient service experience while delivering exceptional customer service.Pay Rate$17.00 /hourCompensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.ResponsibilitiesSchedule, coordinate, and confirm service and delivery appointmentsAnswer inbound customer calls and provide timely, professional assistanceCommunicate effectively with Service Technicians, Delivery Teams, and store staff regarding appointments and updatesMonitor schedules and make real-time adjustments as needed to maximize efficiencyFollow up on parts orders and service-related inquiriesAssist with warranty claims processing and required documentationOrganize, maintain, and manage departmental forms and recordsPrepare and maintain reports related to service operationsEnsure a high level of customer satisfaction through clear communication and follow-throughQualificationsExcellent verbal and written communication skills with strong phone etiquetteProficiency in Microsoft Word, Excel, and internet applicationsExperience with Gmail, Google Drive, and G Suite toolsStrong keyboarding and data entry skillsAbility to interact professionally and positively with individuals at all levelsStrong organizational skills and attention to detailPrevious scheduling or dispatching experience is a plus, but not required (training provided)2+ years of retail or call center customer service experience preferred (training provided)We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr

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