Security Representative (Control Room Officer) - Lee County

Control Room Officer

WHY YOU SHOULD APPLY TO THE AOC?

Great working environment

Growth and Development Opportunities

Medical, Dental, Vision + other supplemental insurances offered

Sick + Vacation Paid Time Off

Paid Holidays

Retirement plan options (Pension or Investment)

457 Deferred Compensation

Tuition Assistance

Employee Assistance Program

KEY REQUIREMENTS

• High School diploma or general education degree (GED)

• Experience in one or more of the following: (1) Security screening and secure facilities such as airports and courthouses; (2) Law enforcement, corrections or government security; (3) Military; (4) Hold Florida "D" & "G" Licenses

• Must obtain Security Officer License – Class "D" within (90) days of employment and

• Must obtain Florida Statewide Firearm License – Class "G" within (180) days of employment.

• Ability to work 8, 10 or 12 hour shifts, holidays, weekends, and to cover other shifts and assignments as needed

• May be required to drive within the circuit

SUMMARY

Reports directly to the Sergeant with the working title of Control Room Officer (CRO). The CRO coordinates security operations for the Lee County Justice Center Complex (JCC) and the Cape Coral Government Center (CCGC), assists in access control through the video surveillance and electronic access control systems, serves as the communications hub for all emergency and non-emergency operations, as well as maintain constant monitoring of all alarm systems. The CRO ensures the timely and accurate completion of logs and reports, communicates accurate and timely information to authorized persons, trouble-shoots malfunctioning equipment and or software, and consistently works in a cooperative manner with co-workers and superiors to effectively manage security risks. Through the use of computers, software, sophisticated x-ray and metal detection equipment, as well as personal observations, the CRO will screen persons entering the JCC or CCGC for prohibited items, as defined by Administrative Order 2.18, which includes, but is not limited to, firearms, explosives, knives, as well as other dangerous weapons and hazardous materials. A Security Representative's (Control Room Officer) primary responsibilities include the following: (1) Operate the video surveillance, electronic access control, alarm and communications systems; (2) Peform screening duties at security checkpoints; (3) Perform the duties of a security guard (4) Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. (1) Operate the video surveillance, electronic access control, alarm and communications systems: •Monitor the movement of persons being processed through security checkpoints; •Monitor persons in restricted and non-restricted areas of the JCC and CCGC; •Monitor vehicles entering and exiting vehicle control entry/exit points; •Clear all vehicles seeking access through vehicle control entry/exit points; •Complete log entries to document security operations; •Complete Incident Reports; •Monitor panic alarms and coordinate security response; •Serve as the Communications Officer for all emergency and non-emergency communications via email, landline, cellular and or two-way radio; •Trouble-shoot and report malfunctioning surveillance, electronic locks, computer, software, as well as communications equipment; •Complete other duties as assigned. (2) Perform screening duties at security checkpoints: •Visually monitor persons entering the checkpoint; •Ensure that persons surrender personal items for screening; •Physically search persons, as required; •Provide information and direction to visitors, as requested; •Report the detection of prohibited items to a supervisor; •Assist persons in accordance with ADA requirements; •Complete log entries and Incident Reports in a timely and accurate manner; •Competently operate sophisticated metal detection and x-ray equipment; •Effectively communicate with co-workers and supervisor via the use of two-way radios; •Conduct an accurate count of the number of persons processed through the checkpoint; •Register vendors, as required; •Complete other duties, as assigned. (3) Perform the duties of a security guard: •Conduct interior and exterior foot patrols; •Respond to incidents (i.e. calls for service), collect pertinent facts and complete a timely and accurate Incident Report; •Receive and document lost and found property reports; •Provide accurate information to court visitors; •Register vendors; •Provide escorts to persons in restricted areas; •Provide security escorts for AOC employees; •Secure doors to courtrooms and offices, as required; •Report hazardous conditions; •Maintain a professional bearing at all times, while in uniform and or on duty. (4) Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: •Security systems and practices; •Law enforcement practices; •Prohibited items; •Computer applications, including but not limited to: Microsoft Word and Outlook. Ability to: •Relate professionally with individuals from various socioeconomic backgrounds; •Identify and prevent weapons, explosives, and forbidden articles from being brought into the building; •Control and assist employees and the public in various situations including emergencies; •Write concise incident reports utilizing proper punctuation and grammar; •Calm irate individuals; •Provide excellent customer service; •Monitor facilities on foot and with security cameras and equipment; •Walk foot patrols; •Drive an automobile; •Obtain and maintain Florida Class D and G licenses; •Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary; •Maintain consistent and regular attendance, which is required; •Work the required hours; •Computer applications, including but not limited to: Microsoft Word and Outlook.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED). Experience in one or more: 1.Security screening and secure facilities such as airports and courthouses; 2.Law enforcement, corrections or government security; 3.Military; and or 4.Hold Florida "D" & "G" Licenses CERTIFICATES, LICENSES, REGISTRATIONS

• Must obtain Security Officer License – Class "D" within 90 days of employment and
• Must obtain Florida Statewide Firearm License – Class "G" within 180 days of employment.
• Administrative Office of the Court will pay for the required licenses if obtained within the 20th Judicial Circuit.
• May be required to drive within the circuit

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Government Careers

Show more