EQUIPMENT DISPATCHER

Equipment Dispatcher

Under general supervision, receives and transmits radio and telephone communications and dispatches appropriate equipment and personnel in response to vehicle and equipment breakdowns, service requests and emergency situations, and performs related duties as required.

Essential duties:

• Positions work assigned shift at a Dispatch Center at O'Hare or Midway International Airport, monitoring, receiving and transmitting radio communications to provide vehicle services to support the airport's operations.
• Maintains records and monitors the location of Motor Truck Drivers and their assigned city vehicles, tracking their airside or landside location in the airport through radio communications and maintains records of these activities.
• Answers calls via radio and phone from Airport Operations staff requesting vehicle services support and dispatches vehicles and equipment to assist, including vehicles to escort/transport contractors to airside locations, sweepers, tow trucks, snow removal or salt spreading equipment.
• Relays instructions and assignments given by Motor Truck Foreman and Vehicle Services Management Team to Motor Truck Drivers throughout the airport via two-way radios and pagers; maintains communications during emergency or stand-by alert incidents.
• Calls out and notifies Motor Truck Drivers to report for work during emergency or snow operations; prepares manual and computerized manpower reports.

Additional duties may be required for this position.

Location: O'Hare Airport AMC (Building 502) 10000 Montrose Ave. Chicago, IL 60666

Days: Monday - Friday

Hours: 6:00 a.m. 2:00 p.m. 2:00 p.m. 10:00 p.m. 10:00 p.m. 6:00 a.m.

This position is in the Career Service.

Qualifications:

Minimum qualifications education, training, and experience:

• Two years of work experience in operating automotive equipment as a Motor Truck Driver OR two years of work experience in operating radio and communications equipment in a communications or dispatch work environment.

Knowledge, skills, abilities, and other work requirements:

• Basic personal computer operations and applicable software.
• Strong knowledge of radio phraseology/utilization.
• Radio communications equipment.
• Geographical locations within the city and location of applicable departmental facilities.
• Departmental work operations including type of equipment and work crews used in the field and emergency and incident protocols.
• City's 311-CSR (customer service request) system.
• Knowledge of applicable City and department policies, procedures, rules, and regulations.

Licensure, certification, or other qualifications:

• None

Selection requirements:

This position requires applicants to complete a written test / skills assessment.

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