Traffic Operations Specialist

Salary : $53,888.02 - $72,504.22 Annually
Location : Phoenix, AZ
Job Type: Full-time
Job Number: 12012-25E-02
Division: Highway Patrol Division
Opening Date: 09/26/2025

Summary Statement

Under supervision, performs work in a structured environment to monitor and coordinate traffic operations. Works with State Troopers, Operational Communications, Arizona Department of Transportation (ADOT) personnel, and other public and highway safety entities to monitor and manage traffic conditions and assist with management of traffic incidents. This position is designated as uncovered; the incumbent serves at the pleasure of the Director of the Department of Public Safety.
Essential Functions (not intended to be all inclusive)
1. Monitor ADOT cameras to provide information updates to Operational Communications, Duty Office, State Troopers, and the chain-of-command.

2. Coordinates emergency services and tow truck responses to minimize roadway and incident clearance times and reduce secondary incidents/collisions.

3. Monitors the DPS computer aided dispatch (CAD) system to provide updates on incident locations, details, and activities.

4. Provides instruction and coordination of Traffic Incident Management protocols and curricula.

5. Use the appropriate information system to store and report information concerning critical performance measures related to incident response times, clearance times, time off highway, and secondary incidents/collisions.
Knowledge, Skills, and Abilities Required
KNOWLDEDGE OF:

1. police methods, practices, and procedures.

2. DPS rules and regulations.

3. Traffic Incident Management protocols and procedures.

4. general instruction, classroom management, adult learning, and authentic learning assessment.
SKILL IN:

1. the operation and use of the Department's current CAD system. and electronic incident/citation/reporting software.

2. the use of Microsoft Word, Excel, PowerPoint, and Teams.
3. coordinating complex traffic incident responses.
4. writing detailed reports and after-action reviews/briefs.
5. teaching/instructing public safety and/or highway safety courses/classes.
ABILITY TO :

1. effectively coordinate complex dynamic traffic incidents and collisions.

2. work in a multi-agency environment.

3. prepare clear, accurate, and grammatically correct written reports.

4. analyze situations or information and adopt quick, effective, and reasonable courses of action.

5. maintain composure and work effectively under highly stressful conditions.

6. treat persons with courtesy and respect while performing the Department's mission.

7. read and understand complex written information.

8. observe and recollect details.

9. work independently.

10. establish and maintain cooperative working relationships with those contacted in the course of work.

11. work any hours including weekends, holidays, rotating shifts, call-outs and overtime.

12. perform basic mathematic and statistical calculations.

13. communicate clearly and concisely, both orally and in writing.

14. operate a computer to input and retrieve information.
Minimum Qualifications
Three years of law enforcement experience as an Arizona POST certified peace officer or a police communications dispatcher. Must have and maintain a valid Arizona driver license.

WORKING CONDITIONS:

Office setting. Availability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis.
FLSA STATUS: NON-EXEMPT

Must pass a background investigation.
A summary of the Arizona Department of Public Safety Benefits is linked
01

Select the option below to indicate how you meet the minimum qualifications for this classification.

• three (3) years of law enforcement experience as an Arizona POST certified peace officer
• three (3) years of law enforcement experience as a police communications dispatcher
• None of the above

02

Do you, or will you be able to, possess a valid Arizona driver license by the starting date?

• Yes
• No

03

I have read, understand, and agree to the requirements and working conditions associated with this classification including availability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis.

• Yes
• No

04

Are you legally entitled to work in the United States?

• Yes
• No

05

Have you ever been convicted of a felony or an offense which would be a felony if committed in the state of Arizona?

• Yes
• No

06

I understand if selected for a position, I will take a polygraph and answer questions regarding my background including any past drug use. Providing untruthful or misleading answers will result in disqualification. I certify the responses I provide to the following questions regarding my prior drug use will be true and accurate to the best of my recollection.

• Yes
• No

07

Have you ever sold, produced, cultivated, or transported marijuana, or any other drug, for sale?

• Yes
• No

08

Please select the option below which details any marijuana usage (e.g., THC extracts, cannabis, hashish, or marijuana extracts) legally or illegally within the last six (6) months.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

09

Please select the option below which details your usage of any dangerous drug, illegal narcotic or vaporous substance NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony within the last seven (7) years. (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• More than 8 times

10

Please select the option below which details your usage of any dangerous drug, illegal narcotic or vaporous substance NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony since turning 21 years of age. (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• More than 8 times

11

Please select the option below which details your usage of any dangerous drug, illegal narcotic or vaporous substance NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony during your lifetime. (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• More than 8 times

12

Please select the option below which details any steroid or similar drug usage within the last three (3) years NOT prescribed by a physician for the purpose of treating a medical condition.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

13

Please select the option below which details any Adderall or similar drug usage within the last three (3) years NOT prescribed by a physician for the purpose of treating a medical condition.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

14

Please select the option below which details your heroin usage over your lifetime.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

Required Question