Supervisory Case Management Specialist

Located in the nation's capital, The Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. The OAG enforces the laws of the District, defends, and provides legal advice to the District's government agencies and protects the interests of the District's residents. This position is located in the Fiscal Services Section of the Child Support Services Division.The Child Support Services Division (CSSD) of the Office of the Attorney General for the District of Columbia is seeking a Supervisory Case Management Specialist for the Enforcement unit within the Fiscal Operations Section of CSSD. CSSD administers the district's child support services program that includes locating non-custodial parents, establishing legal paternity, establishing support orders, enforcing legal support obligations including medical support, and modifying support orders. The Division is also responsible for the State Disbursement Unit that processes all child support payment collections and disbursements. The incumbent is responsible for planning, managing, and supervising the functions and activities of the Enforcement Unit.DUTIES AND RESPONSIBILITIES Develops and monitors a case tracking system; ensuring that work activities adhere to regulatory requirements, procedures, and practices of the Office of the Attorney General and the Child Support Services Division (CSSD); and recommends resolutions for non-compliant practices and issues.Networks with and serves in a liaison capacity with multiple agencies for coordination of paternity and child support case activities and programs. In this regard, defines ultimate goals and collaborates with appropriate agency representatives in drafting master plans to accomplish program goals.Explains and gains the support of employees for management policies and goals (for example cost reduction and safety, etc.) and effectively communicates the policies and directives of the Director and Section Chief of Fiscal Operations to the Unit employees. Ensures unit compliance with office policies and procedures, accounts for team performance, resolves difficult issues, and assists, as needed.Participates in the coordination of initial and comprehensive needs assessment for the Child Support Enforcement Program to determine level of functioning, existing strengths, barriers and extent of service intervention needed. Studies goals and objectives, precedent applications, and related subject areas to recommend critical performance standards. Identifies service gaps and participates in feasibility studies to analyze, evaluate, and determine practicability and adaptability of new or revised procedures.Independently identifies and recommends improvements to the unit policies and procedures that will improve CSSD compliance with Federal performance measures. Facilitates implementation of any approved improvements and ensures compliance by employees.Handles highly complex and difficult research matters that involve review, digest and summarization of legal and other reference documents. Provides technical advice and recommendation to supervisor, attorneys, and program managers of importance as to the continuation or abandonment of specific program activities.Participates in case conferences to help identify and address gaps in service delivery; and to recommend a plan of action to address concerns. Follows-up on plans of action. Reviews, evaluates and prepares summaries of legal data to support recommended course of action on assigned cases in accordance with judicial procedures, rule of the courts and rules of evidence.Coordinates the preparation of case records for litigation, in this connection, reviews and ensures that collected data is adequate and complete; determines the type of legal action to be initiated; and makes certain that documentation is “court ready” and is sufficient for litigation by the attorney staff.Conducts consultations with Custodial Parents (CPs) and Non-Custodial Parents (NCPs) to increase their understanding of the requirements of the child support enforcement laws and mandates. Maintains communication with CPs and NCPs to monitor and evaluate case status.Is responsible for interpreting and conducting training to support enforcement specialists and program managers on new and proposed legislation, policies, and procedures. Provides training on record keeping, documentation, policies or protocols, court orders and service coordination. Also, provides day-to-day technical assistance to attorneys and non-attorney staff assigned to child support cases.Maintains statistical data and updated case records which reflect current and accurate data of CPs and NCPs and the case management activities performed. Ensures easy accessibility to legal documents and other reference documents in addition to the status of work in progress.Meets with court representatives to provide updated information on customers' cases and provides court reports. Ensures reports are complete with accurate and current information regarding the status of the case, reflects sound judgment and is consistent with division policy.Prepares and submits to the appropriate officials, special and recurring statistical and narrative reports. Also, provides follow-up reports on unusual cases and incidences.Participates in supervisory conferences, training, and workshops, and remains fully informed in matters of child support services, policies, procedures, and related practice issues.QUALIFICATIONS AND EDUCATIONAt least 3 years of relevant related specialized experience, 1 year of which must have been equivalent to MS -12 level.WORKING CONDITIONS/ENVIRONMENTWork is generally performed in an office setting.OTHER SIGNIFICANT FACTORSTour of Duty :Monday – Friday; 8:15a.m.- 4:45p.m.Pay Plan, Series, Grade: MS-301-13Number of Vacancies : One (1)Salary: The starting salary for this position is negotiable up to $139,318. depending on qualifications and availability of funds.Collective Bargaining Unit ( Union ): This position is not in a collective bargaining unit.Duration of Appointment: Management Supervisory Service (MSS) (At-will)MSS At-Will Statement : Positions in the Management Supervisory Service (MSS) serve at the pleasure of appointing authority and may be terminated at any time with or without cause.POSITION DESIGNATION :This position has been deemed Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.RESIDENCY PREFERENCE: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.EQUAL OPPORTUNITY EMPLOYER: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor..NOTICE OF NON-DISCRIMATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL.#J-18808-Ljbffr

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