Service Dispatcher

Service Dispatcher – Wallace Ford

Wallace Ford is looking for a dependable, hard-working, and task-driven Service Dispatcher to join our growing service department.

We are searching for someone who thrives in a fast-paced environment, stays organized under pressure, and understands the importance of efficiency, communication, and teamwork in a dealership service operation.

This position plays a major role in keeping the shop moving efficiently and helping our technicians and advisors stay productive throughout the day.

Responsibilities

• Dispatch repair orders efficiently to technicians
• Monitor technician workload and productivity
• Help maintain proper shop flow and scheduling
• Prioritize work based on appointment times and repair urgency
• Communicate with advisors and management throughout the day
• Ensure work is distributed fairly and efficiently
• Track stalled work and follow up on delayed repairs
• Assist with maintaining accurate repair order status updates
• Support overall service department operations

Qualifications

• Strong organizational skills
• Ability to multitask in a fast-paced environment
• Dependable attendance and strong work ethic
• Task-oriented and detail-focused mindset
• Positive attitude and team-player mentality
• Strong communication skills
• Dealership or automotive experience preferred

What We're Looking For

The ideal candidate is:

• Self-motivated
• Hard driven
• Efficient under pressure
• Reliable and punctual
• Focused on keeping the shop productive
• Able to work well with technicians, advisors, and management

Benefits

• Competitive pay
• Opportunity for growth
• Full-time position

If you are dependable, motivated, and ready to help drive a high-performing service department, we want to hear from you.

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