Service Order Dispatcher

Summary

Service Order Dispatcher

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C. This role requires a Top Secret Clearance.

Duties/Responsibilities include but are not limited to the following:

• Receives, records, and distributes work orders to service crews upon customers' requests for service received through the Building Operations Center (BOC). Records information, such as name, address, and service to be rendered.
• Distributes work orders to service crew. Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using various means of communication.
• Receive and process customer service requests via phone, email, or online platforms
• Assign and dispatch service technicians to customer locations for repair and maintenance services
• Tracks the number of monthly BOC tickets for statistical purposes
• Schedule appointments and maintain a calendar of service orders and technician availability
• Update customers on service appointment status, estimated arrival times, and any changes to the appointment schedule
• Maintain accurate and up-to-date records of service orders, including customer information, service history, and technician reports
• Work closely with service technicians to ensure timely completion of service orders and customer satisfaction
• Monitor inventory levels and order supplies as needed for service technicians
• Respond to customer inquiries and resolve complaints in a professional and timely manner
• Collaborate with other departments and managers to ensure efficient and effective service delivery

What You Bring:

• High school diploma or equivalent
• Strong communication and customer service skills
• Excellent organizational and time management skills
• Ability to work under pressure and in a fast-paced environment
• Proficiency in computer and scheduling software
• Prior experience in dispatching or customer service is preferred
• Ability to use a computer and phone for extended periods of time

What We Offer:

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement

Job Description

Service Order Dispatcher

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C. This role requires a Top Secret Clearance.

Duties/Responsibilities include but are not limited to the following:

• Receives, records, and distributes work orders to service crews upon customers' requests for service received through the Building Operations Center (BOC). Records information, such as name, address, and service to be rendered.
• Distributes work orders to service crew. Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using various means of communication.
• Receive and process customer service requests via phone, email, or online platforms
• Assign and dispatch service technicians to customer locations for repair and maintenance services
• Tracks the number of monthly BOC tickets for statistical purposes
• Schedule appointments and maintain a calendar of service orders and technician availability
• Update customers on service appointment status, estimated arrival times, and any changes to the appointment schedule
• Maintain accurate and up-to-date records of service orders, including customer information, service history, and technician reports
• Work closely with service technicians to ensure timely completion of service orders and customer satisfaction
• Monitor inventory levels and order supplies as needed for service technicians
• Respond to customer inquiries and resolve complaints in a professional and timely manner
• Collaborate with other departments and managers to ensure efficient and effective service delivery

What You Bring:

• High school diploma or equivalent
• Strong communication and customer service skills
• Excellent organizational and time management skills
• Ability to work under pressure and in a fast-paced environment
• Proficiency in computer and scheduling software
• Prior experience in dispatching or customer service is preferred
• Ability to use a computer and phone for extended periods of time

What We Offer:

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement