Dispatcher

• Dispatch technicians to service calls while optimizing daily schedules and productivity.
• Prioritize service requests based on customer needs and operational priorities.
• Coordinate and maintain technician schedules, including after-hours and on-call coverage.
• Schedule appointments, enter service requests, and debrief technicians upon job completion.
• Maintain ongoing communication with field technicians via phone, mobile devices, and dispatch software.
• Notify customers of scheduling updates or service delays and provide timely status updates.
• Develop and maintain a thorough understanding of the client's products and service offerings.
• Perform administrative duties to support the efficient operation of the service department.
• Resolve customer concerns professionally through effective communication and problem-solving.
• Escalate service issues or customer concerns to leadership when appropriate.
• Maintain accurate scheduling records, service documentation, and customer information.
• Participate in company-sponsored training, safety programs, and other required meetings.
• Perform additional duties as assigned.

• Minimum of 2 years of dispatching, scheduling, or service coordination experience preferred.
• Previous experience in HVAC, plumbing, electrical, construction, or another field service environment is highly preferred.
• Proficiency with Microsoft Office, including Word and Excel.
• Experience using dispatching, scheduling, CRM, or service management software preferred.
• Strong organizational, multitasking, and time management skills.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Geographic knowledge of the service area and map-reading/navigation skills preferred.
• Excellent verbal and written communication skills.
• Strong customer service and conflict resolution abilities.
• Ability to work independently while contributing to a collaborative team environment.

• Experience coordinating multiple field service technicians.
• Experience working in a customer service or call center environment.
• Familiarity with service scheduling or dispatch software.
• Strong problem-solving and decision-making skills.

• Fully onsite position located in Burke, TX.
• Primarily office-based work with frequent use of computers, telephones, and dispatch software.
• Ability to remain seated for extended periods throughout the workday.
• Occasionally lift up to 10 pounds.
• Flexibility to work occasional evenings, weekends, or extended hours based on business needs.

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