Dispatcher

• Plans and dispatches bus routes to maximize efficiency, safety, and on-time performance.
• Maintains and updates routing data including student addresses, bus stops, routes, and driver/bus availability.
• Reviews new roads and subdivision developments for integration into routing plans.
• Serves as a primary point of contact for transportation inquiries. Responds to questions and concerns from parents, school personnel, and the public regarding bus routes, schedules, stops, and school zones.
• Investigates complaints and initiates appropriate resolutions.
• Communicates route details and updates to drivers, including stop locations, schedules, route instructions, and maps. Prepares and distributes route sheets and mapping materials.
• Monitors daily operations and notifies schools of delays, route changes, or late bus arrivals in a timely manner.
• Prepares and maintains records and documentation such as route sheets, correspondence, reports, maps, driver information, complaint logs, and bus stop requests.
• Enters, updates, and verifies data in routing and dispatch systems. Utilizes computer applications (e.g., routing software, spreadsheets, word processing) to manage operational data. Performs basic troubleshooting and coordinates equipment maintenance as needed.
• Communicates and collaborates with supervisors, drivers, dispatch staff, school administrators, parents, and external agencies to coordinate transportation services and resolve issues effectively.
• Documents all calls and interactions in a centralized call log, ensuring accurate tracking, follow-up, and resolution of outstanding issues.
• Handles high-volume phone and radio communications professionally and efficiently, serving as a key communication liaison during active route operations while completing related clerical tasks.
• Evaluates and resolves student pick-up and drop-off concerns, ensuring safe and practical solutions. Escalates complex issues to routing specialists or transportation administration as appropriate.
• Exercises sound judgment and makes timely decisions to maintain route coverage, ensure on-time performance, and uphold student safety during daily operations.
• Provides excellent customer service by maintaining a professional, respectful, and welcoming demeanor at all times. Fosters a customer-focused environment and delivers high-quality support to schools, parents, and the community.
• Ensures compliance with all applicable district, state, and federal laws, regulations, policies, and procedures.
• Attends meetings as needed.
• Travels to school locations and other locations throughout the district to perform job duties.
• Adheres to the Teacher Code of Ethics as defined by Tennessee Law and Code of Professional Conduct as defined by Board Policy 5.6011.
• Maintains confidentiality.
• Attends work and arrives to work on time.
• Performs other related duties as assigned.

• High School diploma or equivalent;
• Supplemented by one (1) year previous experience and/or training involving school transportation coordination, computerized trip routing, school bus driving, and personal computer operations;
• Or any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities for this job.
• Must maintain a valid state issued driver's license.

• Ability to communicate verbally and in writing.
• Ability to respond to angry, upset, parents or others in a calm, courteous, respectful manner.
• Ability to identify and resolve problems within assigned area.
• Ability to perform addition, subtraction, multiplication, and division.
• Ability to calculate decimals and percentages.

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