Government Careers

  • Outreach SME- Fully Cleared

  • White Sky Technologies LLC
  • Annapolis Junction, Maryland 20701 United States View Map

Opportunity

White Sky Technologies specializes in systems engineering and technology management solutions for U.S. Government clients. We are committed to meeting our customer's needs with a dedicated and highly qualified workforce.

Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.

Responsibilities

  • Troubleshoot system issues and perform first-level corrective maintenance.
  • Address complex user questions and provide clear guidance.
  • Support other help desk technicians when advanced assistance is needed.
  • Deliver concise operational updates to customer teams.
  • Follow and maintain SOPs and SLAs.
  • Maintain and update the ticket-tracking system.

Qualifications

  • 15+ years experience with IC tools and capabilities
  • High School diploma
  • Understanding of product workflows in an operational environment.
  • Active TS/SCI Clearance with Polygraph Required

Salary range - $90,000-$180,000, based on qualifications/experience

White Sky Technologies, LLC., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Opportunity

White Sky Technologies specializes in systems engineering and technology management solutions for U.S. Government clients. We are committed to meeting our customer's needs with a dedicated and highly qualified workforce.

Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.

Responsibilities

  • Troubleshoot system issues and perform first-level corrective maintenance.
  • Address complex user questions and provide clear guidance.
  • Support other help desk technicians when advanced assistance is needed.
  • Deliver concise operational updates to customer teams.
  • Follow and maintain SOPs and SLAs.
  • Maintain and update the ticket-tracking system.

Qualifications

  • 15+ years experience with IC tools and capabilities
  • High School diploma
  • Understanding of product workflows in an operational environment.
  • Active TS/SCI Clearance with Polygraph Required

Salary range - $90,000-$180,000, based on qualifications/experience

White Sky Technologies, LLC., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Government Careers

Government Careers

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Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

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