Service Dispatcher - EXP

Summary

Service Dispatcher

Location: Baltimore, MD Zip Code: 21227 Start Date: Right Away Pay Rate: $14.97/hr

We provide a competitive pay and benefits package. This position is offering a pay rate of $14.97/hr, however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Job Description: A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.

Responsibilities:

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
• Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
• Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Job Description

Service Dispatcher

Location: Baltimore, MD Zip Code: 21227 Start Date: Right Away Pay Rate: $14.97/hr

We provide a competitive pay and benefits package. This position is offering a pay rate of $14.97/hr, however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Job Description: A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.

Responsibilities:

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
• Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
• Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.