Service Dispatcher

Summary

Service Dispatcher Temporary (Poss temp to perm) Weymouth Ma

Established Mechanical Contractor is seeking an experienced HVAC Service Dispatch Coordinator.

Job Duties:

• Answering phones and speaking with demanding clients on a consistent basis
• Ability to triage competing demands for customer requirements and anticipate needs
• Maintain pre-scheduled commitments for teams months in advance
• Dispatch and manage the workload of assigned Service Technicians
• Forecast Service Technicians schedule at least 2 to 3 days out and maintain the on-call schedule.
• Generate and maintain Service Technicians work orders, creating clear notes for Service call/visit history.
• Follow up on Service Technicians debriefing after daily call completion and after hours calls, working with Service Manager when needed.
• Keep customers informed of Service Technicians arrival, potential schedule changes, etc.
• Effectively resolve customer concerns, working with Service Manager as needed.
• Create and maintain customer records in software system with detailed information.
• Performs other clerical duties associated with role.

Education and Experience:

• Minimum 5 years related customer service experience
• Experience with HVAC or similar industry
• Proficient with MS Office
• Experience with dispatching software preferred

Skills and Abilities:

• Self-motivated with advanced customer service skills.
• Ability to commit to overtime when needed
• Dependable, reliable and punctual.
• Attention to detail, showing pride in work.
• Excellent professional communication skills.
• Ability to prioritize and multitask.
• Professional attitude and appearance.
• Meets commitments, gathers and analyzes information skillfully.
• Ability to interact with all levels of company.
• Must offer value in every business aspect, realizing how important their role is as well as the company's customer relationships.

Job Description

Service Dispatcher Temporary (Poss temp to perm) Weymouth Ma

Established Mechanical Contractor is seeking an experienced HVAC Service Dispatch Coordinator.

Job Duties:

• Answering phones and speaking with demanding clients on a consistent basis
• Ability to triage competing demands for customer requirements and anticipate needs
• Maintain pre-scheduled commitments for teams months in advance
• Dispatch and manage the workload of assigned Service Technicians
• Forecast Service Technicians schedule at least 2 to 3 days out and maintain the on-call schedule.
• Generate and maintain Service Technicians work orders, creating clear notes for Service call/visit history.
• Follow up on Service Technicians debriefing after daily call completion and after hours calls, working with Service Manager when needed.
• Keep customers informed of Service Technicians arrival, potential schedule changes, etc.
• Effectively resolve customer concerns, working with Service Manager as needed.
• Create and maintain customer records in software system with detailed information.
• Performs other clerical duties associated with role.

Education and Experience:

• Minimum 5 years related customer service experience
• Experience with HVAC or similar industry
• Proficient with MS Office
• Experience with dispatching software preferred

Skills and Abilities:

• Self-motivated with advanced customer service skills.
• Ability to commit to overtime when needed
• Dependable, reliable and punctual.
• Attention to detail, showing pride in work.
• Excellent professional communication skills.
• Ability to prioritize and multitask.
• Professional attitude and appearance.
• Meets commitments, gathers and analyzes information skillfully.
• Ability to interact with all levels of company.
• Must offer value in every business aspect, realizing how important their role is as well as the company's customer relationships.