Office Specialist (Social Services)

Summary

Salary : $33,496.11 - $38,520.14 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 04160
Department: Social Services
Opening Date: 08/07/2026
Closing Date: 8/21/2026 11:59 PM Eastern

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government
Description
GENERAL STATEMENT OF DUTIES
Process and maintains the records and written materials which represent the transactions or business of an office or organization.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class performs a variety of journeyman level duties in a specialized office management support role. Central to the performance of duties is the operation of a PC or other office device for the purpose of preparing a variety of letters, forms, documents, or computer database entries. Maintains records and files related to the operation of the office to which assigned. Decisions involve selecting the correct process or procedure from a larger number of procedural guides. Questions and problems are resolved using established policies and procedures. Informs the public of policies, procedures, and regulations. Public contact occurs in person, by phone, or by letter or memo with members of the general public or agency clientele, or employees of other offices and departments with which they interact. Work is performed under general supervision and is evaluated through observation, reports, and conferences.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks

• Performs operation of a PC or other office device to prepare correspondence, reports, forms, etc. into final form from typed or handwritten copy or Dictaphone.
• Receives, sorts and distributes mail and other material to the appropriate person in their office.
• Compiles information for reporting or tracking purposes requiring judgement in the selection and interpretation of available data.
• Reviews or edits cyclical or special reports involving unit operations or summarizes information for standard reports.
• Composes letters, memos, and drafts.
• Prepares purchase requisitions, travel authorizations, and travel advances, and makes necessary travel arrangements for staff.

RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities

• Considerable knowledge of office practices and procedures.
• Ability to type with accuracy at the speed requited by the particular position.
• Ability to communicate effectively in person, by telephone, or in written form.
• Working knowledge of simple mathematics.
• Ability to summarize, compile, and tabulate narrative and numerical materials
• Ability to use judgement in organizing and establishing arrangement and format.
• Considerable knowledge of computer software systems.

Typical Qualifications
Minimum Qualifications
Bachelor's degree from an accredited college or university; OR Associate's degree; OR High school diploma or GED and two years of office support experience.
Supplemental Information
Residency RequirementCandidate must reside within a two-hour driving radius of Guilford County to be considered for employment.TRANSCRIPTS ARE REQUIRED. Copy of transcript must be submitted with application. Physical Demands
Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PC or other VDT to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.

Working Conditions:

1. Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable.
2. Hazards: Work presents no significant hazards to employees.

May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!

Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01

Do you have a Bachelor's Degree or higher from an accredited college or university?

• Yes
• No

02

Do you have an Associates Degree or higher from an accredited college or university?

• Yes
• No

03

Do you have a completed High School Diploma or GED?

• Yes
• No

04

How many years of professional experience do you have working in an office support role? All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.

• N/A or no experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years of experience
• 3 years but less than 4 years of experience
• 4 years but less than 5 years of experience
• 5 years but less than 6 years of experience
• 6 years but less than 7 years of experience
• 7 or more years of experience

05

Please clearly describe your professional experience as it relates to this position. Your response must include the agency name(s), job title(s), dates of employment, and a brief summary of your primary duties and level of responsibility. Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.
06

This position requires verification of education through official transcripts. Are you able to provide transcripts upon request?

• Yes
• No

07

Guilford County requires employees to reside within a two-hour driving radius of Guilford County.Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected? Important:Failure to meet or agree to meet the residency requirement may result in disqualification from further consideration.

• I currently reside within a two-hour driving radius of Guilford County
• I am willing and able to relocate to meet the two-hour residency requirement
• No

08

Are you currently fostering any children in your home?

• Yes
• No

09

Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?

• Yes
• No

Required Question

Job Description

Salary : $33,496.11 - $38,520.14 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 04160
Department: Social Services
Opening Date: 08/07/2026
Closing Date: 8/21/2026 11:59 PM Eastern

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government
Description
GENERAL STATEMENT OF DUTIES
Process and maintains the records and written materials which represent the transactions or business of an office or organization.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class performs a variety of journeyman level duties in a specialized office management support role. Central to the performance of duties is the operation of a PC or other office device for the purpose of preparing a variety of letters, forms, documents, or computer database entries. Maintains records and files related to the operation of the office to which assigned. Decisions involve selecting the correct process or procedure from a larger number of procedural guides. Questions and problems are resolved using established policies and procedures. Informs the public of policies, procedures, and regulations. Public contact occurs in person, by phone, or by letter or memo with members of the general public or agency clientele, or employees of other offices and departments with which they interact. Work is performed under general supervision and is evaluated through observation, reports, and conferences.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks

• Performs operation of a PC or other office device to prepare correspondence, reports, forms, etc. into final form from typed or handwritten copy or Dictaphone.
• Receives, sorts and distributes mail and other material to the appropriate person in their office.
• Compiles information for reporting or tracking purposes requiring judgement in the selection and interpretation of available data.
• Reviews or edits cyclical or special reports involving unit operations or summarizes information for standard reports.
• Composes letters, memos, and drafts.
• Prepares purchase requisitions, travel authorizations, and travel advances, and makes necessary travel arrangements for staff.

RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities

• Considerable knowledge of office practices and procedures.
• Ability to type with accuracy at the speed requited by the particular position.
• Ability to communicate effectively in person, by telephone, or in written form.
• Working knowledge of simple mathematics.
• Ability to summarize, compile, and tabulate narrative and numerical materials
• Ability to use judgement in organizing and establishing arrangement and format.
• Considerable knowledge of computer software systems.

Typical Qualifications
Minimum Qualifications
Bachelor's degree from an accredited college or university; OR Associate's degree; OR High school diploma or GED and two years of office support experience.
Supplemental Information
Residency RequirementCandidate must reside within a two-hour driving radius of Guilford County to be considered for employment.TRANSCRIPTS ARE REQUIRED. Copy of transcript must be submitted with application. Physical Demands
Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PC or other VDT to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.

Working Conditions:

1. Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable.
2. Hazards: Work presents no significant hazards to employees.

May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!

Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01

Do you have a Bachelor's Degree or higher from an accredited college or university?

• Yes
• No

02

Do you have an Associates Degree or higher from an accredited college or university?

• Yes
• No

03

Do you have a completed High School Diploma or GED?

• Yes
• No

04

How many years of professional experience do you have working in an office support role? All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.

• N/A or no experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years of experience
• 3 years but less than 4 years of experience
• 4 years but less than 5 years of experience
• 5 years but less than 6 years of experience
• 6 years but less than 7 years of experience
• 7 or more years of experience

05

Please clearly describe your professional experience as it relates to this position. Your response must include the agency name(s), job title(s), dates of employment, and a brief summary of your primary duties and level of responsibility. Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.
06

This position requires verification of education through official transcripts. Are you able to provide transcripts upon request?

• Yes
• No

07

Guilford County requires employees to reside within a two-hour driving radius of Guilford County.Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected? Important:Failure to meet or agree to meet the residency requirement may result in disqualification from further consideration.

• I currently reside within a two-hour driving radius of Guilford County
• I am willing and able to relocate to meet the two-hour residency requirement
• No

08

Are you currently fostering any children in your home?

• Yes
• No

09

Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?

• Yes
• No

Required Question