Dispatcher

Summary

Dispatcher Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability. Primary job responsibilities include:

• Ensuring independent contractor satisfaction by facilitating load distribution.
• Achieving driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Working closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promoting a culture of operational excellence focused on safety and quality.
• Executing daily workload while ensuring customer requirements are met to achieve world class service.
• Tracking and managing all Gulf Winds equipment to ensure proper utilization.
• Cross-training to cover workload distribution when the Terminal Manager is out.
• Openly communicating challenges/opportunities as they arise along with creative solutions to overcome.
• Managing cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensuring proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Managing quarterly KPIs to support company goals.

Requirements include:

• Organizational skills.
• Professional communication & writing skills.
• Self-starter with willingness to work with minimal supervision.
• Problem resolution skills.
• Computer skills (Internet and Prism Software preferred).
• Computer literate with MS Word, Excel and Outlook.
• Logistics and intermodal experience preferred.
• Perform other related duties as assigned.

Minimum qualifications include:

• High School Diploma or GED.
• Dependable and able to work independently.
• Previous transportation experience preferred.

Job Description

Dispatcher Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability. Primary job responsibilities include:

• Ensuring independent contractor satisfaction by facilitating load distribution.
• Achieving driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Working closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promoting a culture of operational excellence focused on safety and quality.
• Executing daily workload while ensuring customer requirements are met to achieve world class service.
• Tracking and managing all Gulf Winds equipment to ensure proper utilization.
• Cross-training to cover workload distribution when the Terminal Manager is out.
• Openly communicating challenges/opportunities as they arise along with creative solutions to overcome.
• Managing cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensuring proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Managing quarterly KPIs to support company goals.

Requirements include:

• Organizational skills.
• Professional communication & writing skills.
• Self-starter with willingness to work with minimal supervision.
• Problem resolution skills.
• Computer skills (Internet and Prism Software preferred).
• Computer literate with MS Word, Excel and Outlook.
• Logistics and intermodal experience preferred.
• Perform other related duties as assigned.

Minimum qualifications include:

• High School Diploma or GED.
• Dependable and able to work independently.
• Previous transportation experience preferred.