Job Posting Dispatcher

Summary

Overview At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team's go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.Core Values Team Before SelfRemarkably Great & DrivenUltimate ProfessionalismExcellent CommunicationAmazing Benefits Package Competitive Compensation: $20 per hour starting wageBonus opportunities availableFull access to Peak Health fitness and recovery centerEmployee discounts on services at cost pricing availableSchedule 8-hour shifts: Monday thru FridayOn call shifts on weekends, evenings, and some holidaysHero's DSR Staff is present on some pre-determined holidaysEssential Job Duties Make sure the right technicians get to the right jobs on time, prepared, and informedAnswer incoming calls, emails, and other requests projecting a professional, memorable imageMake outbound calls to book, confirm, reschedule, and survey existing and potential customersMaximize opportunities through dispatching processes and adhering to the company expectations and goalsSupport for overflow from Customer Service RepresentativesQualifications Demonstrates Hero core values at a high level (T.R.U.E.)Valid driver's license with clean driving and criminal recordHigh School Diploma or equivalent requiredKnowledgeable on current processes and procedures, promotions, coupons, and any other necessary informationAble to communicate professionally, clearly, and concisely with other team members, management, and customersFlexibility to move between tasks based on business need and balance competing prioritiesMust be highly detailed and demonstrate the ability to follow throughHighly motivated, flexible, and great attitude on lifeOutgoing personality that blends well with a fast-paced, goal-driven environmentOntime and prepared to work before the scheduled start timeDo you have what it takes to be a Hero? Apply Today!Hero Home Services is an equal opportunity employer, including veterans.

Job Description

Overview At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team's go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.Core Values Team Before SelfRemarkably Great & DrivenUltimate ProfessionalismExcellent CommunicationAmazing Benefits Package Competitive Compensation: $20 per hour starting wageBonus opportunities availableFull access to Peak Health fitness and recovery centerEmployee discounts on services at cost pricing availableSchedule 8-hour shifts: Monday thru FridayOn call shifts on weekends, evenings, and some holidaysHero's DSR Staff is present on some pre-determined holidaysEssential Job Duties Make sure the right technicians get to the right jobs on time, prepared, and informedAnswer incoming calls, emails, and other requests projecting a professional, memorable imageMake outbound calls to book, confirm, reschedule, and survey existing and potential customersMaximize opportunities through dispatching processes and adhering to the company expectations and goalsSupport for overflow from Customer Service RepresentativesQualifications Demonstrates Hero core values at a high level (T.R.U.E.)Valid driver's license with clean driving and criminal recordHigh School Diploma or equivalent requiredKnowledgeable on current processes and procedures, promotions, coupons, and any other necessary informationAble to communicate professionally, clearly, and concisely with other team members, management, and customersFlexibility to move between tasks based on business need and balance competing prioritiesMust be highly detailed and demonstrate the ability to follow throughHighly motivated, flexible, and great attitude on lifeOutgoing personality that blends well with a fast-paced, goal-driven environmentOntime and prepared to work before the scheduled start timeDo you have what it takes to be a Hero? Apply Today!Hero Home Services is an equal opportunity employer, including veterans.