Service Dispatcher

Summary

Service Dispatcher

Superior Water & Air is hiring a Service Dispatcher to be a central coordinator between customers and field teams. You'll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive.

To ensure timely, efficient, and accurate scheduling of field service appointments by managing technician routes, communicating with customers, and resolving conflicts as they arise.

Schedule and dispatch technicians for service, install, and maintenance

Utilize the "dispatch for dollars" philosophy to drive the most positive customer experience and revenue opportunities

Monitor real-time changes to routes and adjust accordingly

Communicate clearly with customers and techs

Track job progress, arrival times, and completions

Resolve scheduling conflicts or delays

Maintain accurate records in dispatch software

Manages multiple jobs, changes, and phone calls with calm.

Keeps accurate records and plans ahead.

Coordinates clearly between customers and techs.

Handles conflicts or missed appointments quickly.

Keeps the day running on time and as planned.

Reacts quickly to changes or urgent jobs.

You run a clean board and keep service operations efficient and precise.

You keep your word to techs and customers and own you.

You react quickly to scheduling challenges and keep things moving forward.

You serve as the hub between teams and build trust by keeping everyone informed.

You help refine systems, routes, and communication tools to increase efficiency.

13 years of dispatching or administrative experience

Familiar with service software or CRM tools

Comfortable in fast-paced environments

Strong communication and organizational skills

Must pass background check and drug screening

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don't just fix pipes and tune HVAC unitswe build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that's scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win togetherdesigning systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren't just part of a company, they're part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Competitive salaries across the board, benchmarked to market

Incentive-based pay and commissions for most field and customer-facing roles

Company vehicles for field techs, and tool purchase programs to support your craft

Paid medical for employees, with affordable family options

Vision and dental plans with low premiums

HSA and copay plan choices

401(k) with competitive matching: 100% up to 3%, 50% from 35%

PTO and 6 paid holidays

Paid certifications and tuition reimbursement for eligible roles

Leadership development opportunities

Career pathing initiatives for every position underway

You'll be seen, heard, and expected to leadat every level.

Our leaders are accessible, hands-on, and committed to removing barriers.

We work hard, move fast, and support one another like family.

We're building the most respected, scalable home services company in America.

People know and trust our names in the communities we serve.

We're not here to be averagewe're here to be great.

Whether you're new to the industry or a seasoned pro, you'll find room to grow here.

Superior Water & Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.

Job Description

Service Dispatcher

Superior Water & Air is hiring a Service Dispatcher to be a central coordinator between customers and field teams. You'll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive.

To ensure timely, efficient, and accurate scheduling of field service appointments by managing technician routes, communicating with customers, and resolving conflicts as they arise.

Schedule and dispatch technicians for service, install, and maintenance

Utilize the "dispatch for dollars" philosophy to drive the most positive customer experience and revenue opportunities

Monitor real-time changes to routes and adjust accordingly

Communicate clearly with customers and techs

Track job progress, arrival times, and completions

Resolve scheduling conflicts or delays

Maintain accurate records in dispatch software

Manages multiple jobs, changes, and phone calls with calm.

Keeps accurate records and plans ahead.

Coordinates clearly between customers and techs.

Handles conflicts or missed appointments quickly.

Keeps the day running on time and as planned.

Reacts quickly to changes or urgent jobs.

You run a clean board and keep service operations efficient and precise.

You keep your word to techs and customers and own you.

You react quickly to scheduling challenges and keep things moving forward.

You serve as the hub between teams and build trust by keeping everyone informed.

You help refine systems, routes, and communication tools to increase efficiency.

13 years of dispatching or administrative experience

Familiar with service software or CRM tools

Comfortable in fast-paced environments

Strong communication and organizational skills

Must pass background check and drug screening

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don't just fix pipes and tune HVAC unitswe build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that's scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win togetherdesigning systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren't just part of a company, they're part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Competitive salaries across the board, benchmarked to market

Incentive-based pay and commissions for most field and customer-facing roles

Company vehicles for field techs, and tool purchase programs to support your craft

Paid medical for employees, with affordable family options

Vision and dental plans with low premiums

HSA and copay plan choices

401(k) with competitive matching: 100% up to 3%, 50% from 35%

PTO and 6 paid holidays

Paid certifications and tuition reimbursement for eligible roles

Leadership development opportunities

Career pathing initiatives for every position underway

You'll be seen, heard, and expected to leadat every level.

Our leaders are accessible, hands-on, and committed to removing barriers.

We work hard, move fast, and support one another like family.

We're building the most respected, scalable home services company in America.

People know and trust our names in the communities we serve.

We're not here to be averagewe're here to be great.

Whether you're new to the industry or a seasoned pro, you'll find room to grow here.

Superior Water & Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.