Scheduling Specialist - Field Dispatcher

Summary

Field Service Dispatcher Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs).You'll serve as the bridge between our customers and our field teamsbalancing technician availability with customer needs, optimizing routes, and making real-time decisions to keep our service operations running smoothly.This is an ideal role for someone with dispatch, routing, or logistics coordination experience who enjoys fast-paced problem-solving, clear communication, and keeping both customers and technicians supported and informed.ResponsibilitiesCoordinate technician dispatching and routing for installations, service calls, and repairsCommunicate directly with customers to confirm appointment details and scheduling updatesCollaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are metProactively monitor service queues and field activity to meet or exceed SLAsTroubleshoot scheduling conflicts and make real-time decisions to optimize technician routesEscalate service issues when needed and keep internal stakeholders informedAttend daily service huddles and actively support field team planningAccurately document all updates and communications in our service systemsRequirementsHybrid work model: Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)2+ years of routing, dispatching, or field service scheduling experienceExperience coordinating technician installations or emergency service calls is highly preferredStrong communication skillsprofessional, clear, and customer-focusedComfortable navigating multiple systems and communication channels (email, phone, chat)Highly organized with strong attention to detail and a proactive mindsetAbility to work cross-functionally in a fast-paced, service-driven environmentProficiency in Microsoft Office (Outlook, Excel, Word)Experience with Salesforce strongly preferredWhat We OfferMedical, Dental, Vision which start day one401(k) match of 50% up to 6%Life insuranceDisabilityPaid Time Away + 10 paid company holidaysParental leaveAdditional voluntary benefitsCareer progression opportunitiesCoaching and professional development$47,000 - $47,000 a yearQuench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.ApplicantsBeware of fake job offers falsely claiming affiliation with our company.We never request banking details or other personally identifiable information during interviews.Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.Official emails are from our domain. Our approved emails will come from @quenchwater.com.Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description

Field Service Dispatcher Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs).You'll serve as the bridge between our customers and our field teamsbalancing technician availability with customer needs, optimizing routes, and making real-time decisions to keep our service operations running smoothly.This is an ideal role for someone with dispatch, routing, or logistics coordination experience who enjoys fast-paced problem-solving, clear communication, and keeping both customers and technicians supported and informed.ResponsibilitiesCoordinate technician dispatching and routing for installations, service calls, and repairsCommunicate directly with customers to confirm appointment details and scheduling updatesCollaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are metProactively monitor service queues and field activity to meet or exceed SLAsTroubleshoot scheduling conflicts and make real-time decisions to optimize technician routesEscalate service issues when needed and keep internal stakeholders informedAttend daily service huddles and actively support field team planningAccurately document all updates and communications in our service systemsRequirementsHybrid work model: Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)2+ years of routing, dispatching, or field service scheduling experienceExperience coordinating technician installations or emergency service calls is highly preferredStrong communication skillsprofessional, clear, and customer-focusedComfortable navigating multiple systems and communication channels (email, phone, chat)Highly organized with strong attention to detail and a proactive mindsetAbility to work cross-functionally in a fast-paced, service-driven environmentProficiency in Microsoft Office (Outlook, Excel, Word)Experience with Salesforce strongly preferredWhat We OfferMedical, Dental, Vision which start day one401(k) match of 50% up to 6%Life insuranceDisabilityPaid Time Away + 10 paid company holidaysParental leaveAdditional voluntary benefitsCareer progression opportunitiesCoaching and professional development$47,000 - $47,000 a yearQuench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.ApplicantsBeware of fake job offers falsely claiming affiliation with our company.We never request banking details or other personally identifiable information during interviews.Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.Official emails are from our domain. Our approved emails will come from @quenchwater.com.Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.