Dispatcher / Telecommunicator - Arrow Champaign

Summary

Emergency Medical DispatcherThe primary duties of the position include (but are not limited to): determine the nature and location of the emergency; determine priorities, and dispatch EMS or other emergency units as necessary (ranging from routine to critical) and in accordance with established procedures; manages situations as conditions change; perform Emergency Medical Dispatch, including pre-arrival instructions using available resources; receive and process emergency calls, maintain contact with all units on assignment, maintain status and location of EMS units; answer non- emergency calls for assistance; enter, update and retrieve information from a variety of computer systems; receive & respond to requests regarding non-emergency transfers from medical facilities, monitor numerous public safety radio frequencies; operate a variety of communications equipment, including radio consoles, telephones and computer systems; other duties as required.Qualifications:ICS-700: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)ICS-200: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)ICS-100: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)Basic Life Support (BLS) within 30 days - American Heart Association (AHA)Emergency Medical Dispatcher (EMD) within 1 year - International Academies of Emergency Dispatch (IAED)Introduction to Emergency Response to Terrorism (ERT) within 6 months - Federal Emergency Management Agency (FEMA)Hazardous Materials Awareness (HazMat) within 6 months - Federal Emergency Management Agency (FEMA)ICS-800: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)Responsibilities:Recieve incoming emergency and non-emergency requests for service.Help facilitate appropriate deployment of resourcesDetermine call urgency and location of situationDispatch appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and time.Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur (such as coordinating more transfers at one time than we have personnel/equipment to handle appropriately).Maintain PHI in accordance with HIPAAAccount for and ensure field resource safety at all times.Deal with stressful situations with poise and professionalismBe able to prioritize based on changing needMaintain thorough working knowledge of local geography, which includes maps, streets, and grid book systems.Prepare accurate and timely statistical reports and appropriate paperwork.Knowledge of company and departmental policies, operating procedures and protocols.Monitor enroute and response timesMonitor staff and vehicle movement or posting

Job Description

Emergency Medical DispatcherThe primary duties of the position include (but are not limited to): determine the nature and location of the emergency; determine priorities, and dispatch EMS or other emergency units as necessary (ranging from routine to critical) and in accordance with established procedures; manages situations as conditions change; perform Emergency Medical Dispatch, including pre-arrival instructions using available resources; receive and process emergency calls, maintain contact with all units on assignment, maintain status and location of EMS units; answer non- emergency calls for assistance; enter, update and retrieve information from a variety of computer systems; receive & respond to requests regarding non-emergency transfers from medical facilities, monitor numerous public safety radio frequencies; operate a variety of communications equipment, including radio consoles, telephones and computer systems; other duties as required.Qualifications:ICS-700: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)ICS-200: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)ICS-100: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)Basic Life Support (BLS) within 30 days - American Heart Association (AHA)Emergency Medical Dispatcher (EMD) within 1 year - International Academies of Emergency Dispatch (IAED)Introduction to Emergency Response to Terrorism (ERT) within 6 months - Federal Emergency Management Agency (FEMA)Hazardous Materials Awareness (HazMat) within 6 months - Federal Emergency Management Agency (FEMA)ICS-800: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)Responsibilities:Recieve incoming emergency and non-emergency requests for service.Help facilitate appropriate deployment of resourcesDetermine call urgency and location of situationDispatch appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and time.Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur (such as coordinating more transfers at one time than we have personnel/equipment to handle appropriately).Maintain PHI in accordance with HIPAAAccount for and ensure field resource safety at all times.Deal with stressful situations with poise and professionalismBe able to prioritize based on changing needMaintain thorough working knowledge of local geography, which includes maps, streets, and grid book systems.Prepare accurate and timely statistical reports and appropriate paperwork.Knowledge of company and departmental policies, operating procedures and protocols.Monitor enroute and response timesMonitor staff and vehicle movement or posting