Eligibility Worker I

The Job

It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings. Future emails may come from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD (TADRecruitment@hss.sbcounty.gov).

The Transitional Assistance Department (TAD) is recruiting for the position of Eligibility Worker (EW) I to work in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as cash aid, CalFresh, Medi-Cal, etc. Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources.

Incumbents in the class of Eligibility Worker I are eligible for promotion to Eligibility Worker II after successful completion of required nine (9) month training program (in-class and on-the-job) and satisfactory performance evaluations. Employees must qualify for promotion within twelve (12) months or be terminated.

Job Classification Hourly Range Monthly Range Yearly Range Eligibility Worker I $19.16-$23.84 $3,321.07-$4,132.27 $39,852.80-$49,587.20 Eligibility Worker II $21.09-$28.98 $3,655.60-$5,023.20 $43,867.20-$60.278.40

For more information regarding job duties, refer to the Eligibility Worker I job description.

This excellent opportunity for career growth, also offers a lucrative compensation and benefits package.

CONDITIONS OF EMPLOYMENT/PROMOTION

Promotion: Incumbents participate in a paid twelve (12) week training program conducted in San Bernardino or Victorville (if needed). Incumbents in the class of Eligibility Worker I are eligible for promotion to Eligibility Worker II (starting at $3,584.53 monthly) after successful completion of required nine (9) month training program (in-class and on-the-job) and satisfactory performance evaluations. Employees must qualify for promotion within twelve (12) months or be terminated.

Travel: Travel throughout the County may be required. Employees will be required to make provisions for transportation. At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.

Pre-Employment Process: Applicants must successfully pass the pre-employment process, which may include fingerprinting, credit check, and/or medical exam, prior to appointment.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Applicants must meet one of the following options:

Option 1
Experience: Two (2) years of full-time experience interviewing and gathering financial, family, or personal information from the public over the phone or in-person. Experience must include computer usage.

Option 2
Experience: One (1) year of full-time experience interviewing and gathering financial, family, or personal information from the public over the phone or in-person. Experience must include computer usage.
-AND-
Education: Fifteen (15) semester (23 quarter) units of completed college coursework in behavioral/social science or public/business administration. A copy of transcripts from an accredited institution indicating completed college coursework must be attached to the online application.

Option 3
Education: Thirty (30) semester (45 quarter) units of completed college coursework in behavioral/social science or business/public administration. A copy of transcripts indicating completed college coursework must be attached to the online application.

Option 4
Education: Completion of an Associate's degree or higher in any field. A copy of the degree or transcripts indicating the degree must be attached to the online application.

Option 5
Certification: Completion of the "Case Management in the Public Sector Certificate" from San Bernardino Valley College or Certificate of Completion from the SBC Career PathBuilder Program . A copy of the certificate or transcripts indicating the certificate must be attached to the online application.

Option 6
Experience: Six (6) months of full-time experience working as a Public Service Employee (PSE) with the San Bernardino County Transitional Assistance Department (TAD).

Note: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Desired Qualifications

The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. Call center/customer service center skills are also desired. Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.

Selection Process

Application Procedure :

(NOTE: There is a six (6) month waiting period to re-apply for the same job classification (title and level)

Complete and submit the online employment application and supplemental questionnaire ( Resumes will not be accepted in lieu of the application and/or supplemental questionnaires) as soon as possible as this recruitment may close at any time .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

There will be an online assessment of knowledge and skills which may consist of the following areas:

• Computer Usage
• Social Service Policies
• Work Simulation
• Numerical Computations
• Interpersonal Skills

Spanish Bilingual Exam : Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies.

Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.

All communications regarding the remainder of the selection process will be via email or text message . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD (TADRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

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• San Bernardino County

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