PROGRAM IMPLEMENTATION MANAGER, HEALTH SERVICES (EQUITY, DIVERSITY, INCLUSION AND ANTI-RACISM)

Position/Program Information

TYPE OF RECRUITMENT

Open Competitive Job Opportunity

EXAM NUMBER Y4629N

FILING START DATE

February 13, 2024 at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without notice.

MANAGEMENT APPRAISAL OF PERFORMANCE PLAN (MAPP):
This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES:
The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

MISSION:
To advance the health of our patients and our communities by providing extraordinary care.

DEFINITION:
Manages the planning, development, coordination, implementation, and administration of departmental strategic health care equity, diversity, inclusion, and anti-racism (EDIA) program initiatives and projects.

Essential Job Functions

Equity, Diversity, Inclusion and Anti-Racism initiatives (EDIA)

• Guides the organizational strategy to bring a health equity lens to clinical and operational programs, communications, and education across the organization.
• Works with internal and external stakeholders to implement EDIA-related policies and County-wide initiatives.
• Works collaboratively with the training unit to implement programs to address professional or leadership development, cultural sensitivity, and implicit bias.
• Develops practice and assessment methods to monitor performance and inform decisions on how to achieve DHS/facility EDIA objectives and analyze metrics to measure whether the programs’ goals are achieved.
• Plans, implements, and coordinates staff engagement events that educate employees and raise awareness in equity, diversity, and racism topics.
• Assist with gathering and interpreting patient experience feedback through an EDIA lens to improve overall patient care.
• Advise facility executive leadership on critical issues related to EDIA program implementation and progress.
• Remain current on best practices and incorporate changes into EDIA initiatives within the facility/division.
• Coordinate the implementation of enterprise-wide EDIA initiatives under the guidance of the EDIA director.

Employee Engagement

• Leads the development and implementation of facility-wide strategic direction and initiatives to improve employee engagement and achieve organization’s mission.
• Manages workforce engagement survey process and data and works with hospital leaders to utilize information to identify and implement initiatives to increase staff engagement and satisfaction.
• Oversees development and implementation of facility Wellness programs.
• Develops processes to facilitate recruitment of staff that is consistent with the organization’s brand, values/culture, and objectives and supports EDIA goals of equity, diversity, inclusion, and anti-racism in the workplace.
• Partners with labor partners to develop internal communications that keep employees informed of campus activities.
• Directs workforce recognition and rewards program to acknowledge people who demonstrate through their actions the values of the organization and its mission and goals.
• Serves as a liaison to the DHS workforce development and experience team coordinates enterprise-wide EDIA initiatives.

Community Engagement

• Plans, directs, and coordinates the activities of community engagement and community communication programs.
• Establishes mechanisms for ongoing community engagement (e.g., town halls) to inform community of medical center initiatives and to obtain ongoing feedback and input on community priorities.
• Identifies and builds rapport with community groups and organizations regarding education and training opportunities, contracts and purchasing, accessibility of services.

Public Relations

• Develops, implements, and maintains communication plan to spread information about organization’s goals and achievements.
• Manages public information and external information requests.
• Directs internal communication efforts, including internal publications and messaging campaigns.
• Coordinates correspondence related to public information requests.
• Serves as a liaison to the DHS public information specialist on all enterprise-wide EDIA matters.

Requirements

SPECIALTY REQUIREMENTS:

Four (4) years of experience in a highly responsible staff capacity* analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health** or higher.

*Highly responsible staff capacity in the County of Los Angeles is defined as: staff experience at the senior level with extensive knowledge of program related, processes and procedures, and experience in a specific subject matter.

**Experience at the level of Senior Staff Analyst, Health Services within the Los Angeles County is defined as: Supervises a team of analysts providing technical and consultative service to management in major health service areas.

LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class II - Light: This class includes administrative positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

DESIRABLE QUALIFICATIONS :
Credit will be given to applicants who possess the following desirable qualifications:

• A master’s degree*** from an accredited college or university in Business, Public Health, Public Health Administration, Public Administration, Social Work, or a closely related field.
• Additional years of supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health, or higher, analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization- in excess of the Selection Requirements.

***To receive credit for any type of college degree, you must attach a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization at the time of filing, or via email to hhocking@dhs.lacounty.gov within 7 calendar days of filing your application online.

Additional Information

EXAMINATION CONTENT:
This examination will consist of an evaluation of experience and education based upon application information, desirable qualifications and supplemental questionnaire, weighted 100%.

Candidates must achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register.

ELIGIBILITY INFORMATION:
Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly.

The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility.

No person may compete in this examination more than once every twelve (12) months.

SPECIAL INFORMATION:

VACANCY INFORMATION:
The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (DHS) as they occur.

AVAILABLE SHIFT:
Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.

APPLICATION AND FILING INFORMATION:
Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted.

Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.

Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Applications electronically received after 4:59 p.m., PT, on the last day of filing will not be accepted.

For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add hhocking@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records.

The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

IMPORTANT NOTES:

• All information and documents provided by applicants is subject to verification.
• We may reject your application at any time during the examination and hiring process, including after appointment has been made.
• Falsification of any information may result in disqualification or rescission of appointment.
• Utilizing verbiage from Class Specification and/or Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

ADA COORDINATOR PHONE: (323) 914-7111

CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922

DEPARTMENT CONTACT:
Hilary Hocking, Exam Analyst
hhocking@dhs.lacounty.gov

For detailed information, please click here

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• Los Angeles County

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