Real Time Crime Center Shift Supervisor

Position posted until filled

General Description and Classification Standards

This position falls under the Atlanta Police Department’s Real Time Crime Center (RTCC). In summary, Real Time Crime Center Intelligence Analysts support provide lifesaving information to first responders in the form of video feeds, license plate reader information, and other integrated data sources. RTCC Intelligence Analysts will also analyze and provide investigators with video searches and data retrieval for all types of criminal investigations.

Essential Duties & Responsibilities These are typical responsibilities for these positions and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Lead a team of RTCC Analysts including coordination of training, scheduling, task delegation, and other administrative functions
• First line supervisory functions including ensuring staff follow department procedures and federal/state/municipal law
• Collect productivity statistics on a daily basis and produce weekly reports for the RTCC Operations Commander
• Coordinate efforts of supervised shifts with directives from the RTCC Operations Commander
• Monitor team workload and act as a point of contact for requests within the Police Department
• Manages the collection of criminal intelligence data for entry into information storage and retrieval systems
• Monitor RTCC software suite for automatically generated alerts and respond if needed
• Monitor police dispatch frequencies and offer assistance as issues arise
• Complete incident reports and after-action reports as needed
• Familiarity with the layout video surveillance grid and be aware of the threats and challenges various precincts are facing.
• Understand emergency procedures and evacuation procedures for multiple public venues.
• Identify suspicious criminal activity and assist in effective response
• Operate and monitor internal and external surveillance cameras and state of the art surveillance program
• Ensure all components of the Real Time Crime Center surveillance equipment are operating according to expected standards and protocols and report issues as needed.
• Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events, and assist with investigation regarding suspicious activity, property damage, acts of violence, etc.
• Work closely with sworn law enforcement
• Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, administrative material and database information.

Leadership Provided

Will work under supervision of the RTCC Operations Commander, communicating on a regular basis by e-mail and telephone along with participating in weekly meetings. May act as a training lead for other Analysts when a new employee is assigned to the unit. Supervisor is expected to perform basic Analyst functions as the need arises.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills and abilities required to perform the job successfully. It is not an exhaustive list.

• Must demonstrate good leadership and team-building skills
• Must have strong interpersonal, communication, and organizational skills
• Must have the ability to effectively operate highly technical monitoring equipment as well as ability to manage information and technical security programs.
• Must have clear understanding of criminal offense elements and display ability to determine evidentiary or tactical value of data presented in the RTCC platform.
• Must have detail-oriented approach to gathering information and ability to think beyond simply the location of crime occurrence
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed
• Must be able to maintain a calm, professional and courteous composure when dealing with unusual and stressful circumstances.
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
• Develop a system to identify, document and track potential threatening individuals, vehicles, and situations that could assist the Police Department in solving crimes.
• Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, administrative material and database information.
• Become familiar with Atlanta Police Department signals and codes used by Police Officers via the radio
• Be familiar with and comply with the Georgia Open Records Act

Minimum Qualifications - Education and Experience

• Bachelor’s degree required with a preference for Criminal Justice or similar studies. Combination of training and experience may be considered in place of this requirement
• Five to ten years of practical experience reviewing video footage, data mining, and experience with multiple software programs in a work environment required. Must have experience performing investigative research, developing criminal history and statistical reports, operating a computer and applicable software.
• Must have prior experience in a supervisory role
• Certification through Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) within three months of hire.
• Ability to pass a post-offer/pre-employment background check and drug and alcohol screening.

Licensures and Certifications

• Valid Driver’s License from State of Residency.
• Certification through Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) within six months of hire

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

NOTE: RTCC operates 24 hours a day, seven days a week. Shifts can be throughout the day albeit on a normal schedule. Analysts may be requested to work overtime hours or on their days off in special circumstances.

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• City of Atlanta

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