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Job Description
Job Summary
Do you have a deep desire to serve and protect the citizens of Greenville? Then we invite you to join our team of first responders! You will play a critical role in answering emergency and non-emergency calls, monitoring alarms and video surveillance, and relaying important information to our public safety personnel. Your contributions will make a real difference in the lives of those you serve. Take the first step towards an exciting and rewarding career in public safety. Join us today!
FLSA Status: Non-Exempt
This is a continuous posting and may close at any time.
Examples of Duties- Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
- Enters calls for service into a computer-aided dispatch computer.
- Operates two-way radio to maintain contact with police cars and other law enforcement units.
- Dispatches Police, Animal Protective Services, and monitors Fire/Rescue Officers.
- Maintains current the location of officers to assure their safety.
- Monitors National Weather Service reports and N.C. State Highway Patrol.
- Dispatches personnel to answer requests for assistance.
- Maintains radio contact with Pitt County Sheriff's Department, county police, East Carolina University, Public Safety, Pitt County Fire Control, Greenville Fire/Rescue, and the City's Recreation and Parks, Public Works, and Engineering departments.
- Receives calls on alarms from monitoring stations of business alarms within the City.
- Provides information concerning locations of neighborhoods, businesses, roads, and streets.
- Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information.
- Maintains various communications logs and telephone requests for service.
- Monitors traffic cameras located throughout the City.
- Monitors City Hall and Greenville Police Department's building security system to include monitors located in the parking lots of both buildings.
- Answers and fills out tip sheets from Crime Stoppers calls.
- Maintains daily duty work log containing necessary operating information.
- Operates personal computer and computer terminals as needed.
- Performs other related duties as assigned.
Minimum Qualifications
Education and Experience:- High school diploma or GED, supplemented with some training in the use of communications equipment; and
- Six months to one year of experience in dispatching, conducting radio communications, providing customer service to the general public, or in a related field;
- Emergency communications experience preferred.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of:- the City streets, location of neighborhoods, and general layout of the City.
- the operation of a two-way radio communications system and related Federal Communications Commission regulations.
- receive and understand auditory information from citizens and other public safety entities requesting public safety services or assistance as well as to provide telephone support;
- accurately transmit radio communications;
- assess people and situations and use sound judgment in decision-making;
- elicit information from distressed or confused persons necessary for the proper dispatch of police or emergency vehicles;
- speak clearly, distinctly, and politely;
- remain calm and effective under heavy workloads and in emergencies;
- operate assigned equipment and type accurately at an average rate of speed;
- make sound, independent judgments with respect to the police's responsibility to respond based on the Police Department's operations manual;
- learn radio communications code signals and information contained in the Police Department's operations manual;
- obtain Division Criminal Information (DCI) operator certification after hire within a timeframe established by the supervisor;
- deal courteously and tactfully with the public;
- establish and maintain effective working relationships with other employees.
Special Requirements- Must have the ability to type clearly at a rate of at least 35 words per minute.
- Must be willing and able to work rotating 12-hour day or night shifts or permanent 12-hour day or night shifts. Rotating shifts to include 2 weekends per month. This position is required to be staffed 24 hours a day, 365 days a year, including holidays. You may be required to be on duty for an extended period of time during catastrophic, weather, or unplanned large-scale events.
- Eligible candidates must submit to an interview process, job simulation testing, background checks, psychological exam, polygraph exam, medical exam, and drug screen.
The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.
Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits.
Closing Date/Time: Continuous -
ABOUT THE COMPANY
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City of Greenville
Show moreAbout Greenville
Some places have what it takes to help write the story of your life, to help you create and live your life to the fullest: opportunities, people and experiences that open minds and doors; activities that enrich and entertain. Places so welcoming that you feel you’re in the presence of family and friends, and that everywhere you turn, you find yourself in good company.
As the hub of eastern North Carolina, Greenville is that place.
Here, life’s a graceful balance of front-porch friendly and business-world sharp, a balance lit up and alive with all the amenities of a metropolitan university town. Where we enjoy the company of our neighbors on summer nights, talking on the porch about the day’s news and sports scores from the latest Pirate’s game, until someone flips a coin to see who’ll run out for barbeque.
Walking through the streets of Greenville, you see it has its share of art galleries, museums and festivals that delight; or, close by, the campus of East Carolina University calls to art and culture lovers with its worldly offering of musical concerts, theatrical and dance productions, travel films and lectures. For students with the fire of the future shining in their eyes, ready to turn their dreams loose, the campus calls to them in another voice.
Yes, you’ll find what you’re looking for here. But in many cases (and maybe this is just as important) what you didn’t even know you were looking for. That’s the way it is in Greenville. What makes it tick is how it makes people tick. As the cultural, educational and economic hub of the region, it’s expansive; it rewards the curious imagination, the entrepreneurial mind.
If you’re a person with big ideas and big ambitions, Greenville is good company. The smart thinking, hard work and optimism that once made Greenville a leading marketer of tobacco are still prevalent, though now guiding the area’s technology focus with its many bioscience and robotics breakthroughs. No surprise, these victories are trumpeted with as much enthusiasm as the local sports team’s trophy season.
Located just inland off the North Carolina coast, East of I-95, over 20 parks grace the landscape of Greenville and Pitt County. So if you’re an outdoor enthusiast, you’ll find enough adventure and scenic beauty here to fill up the canvas of your days, and plenty of like-minded people who share your respect for the grandeur of nature, the intoxicating fragrance of our Magnolia trees, picnicking under the shade of oaks, fishing at sundown, or hiking down a path that leads you not to the trail’s end, but to the conclusion that this is where you belong.
True, in some parts of the world, when you say the word “hub” people think “crowded”, “faceless”, “too noisy to hear myself think”. But we’re different.
There are crowds … parades down Evans Street. An annual Halloween street party. Students streaming to classes. Participants at major meeting or conferences. Or onlookers gathered down at the Extreme Park or Five Points Plaza to watch BMX bike pros practicing for an event.
But they’re not faceless crowds.
There is noise … live music rising from the campus nightlife scene, the hub-bub around the Convention Center, or when the Pirates rally to make the winning score, nothing short of pandemonium.
But our noise makes your spirits soar.
In fact, you could say that the hustle and bustle of life in Greenville is conducive to a higher level of thinking and inspiration. One thing’s for sure, the first thought on your mind will be how glad you are to be in Greenville, North Carolina, smack dab in the middle of such good company.
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