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Job Description
Position/Program Information
EXAM NUMBER :
Y1153L
OPEN COMPETITIVE JOB OPPORTUNITY
First Day of Filing: August 18, 2020 at 8:00 a.m. (PT) - Until needs of the department are met and is subject to closure without prior notice.
ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES
The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 800,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion.
Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing.
MISSION:
To advance the health of our patients and our communities by providing extraordinary care.
DEFINITION:
Provides a full range of interpretation/translation services to patients, physicians, nurses and other health professionals in one or more foreign languages.
Essential Job Functions
Provides interpreter services by rendering messages from a source language to a target language in person, by telephone, video medical interpreting technology, or other remote technology to non-English and limited-English speaking patients and family members, physicians, nurses and other healthcare professionals during all aspects of the healthcare encounter and in various healthcare settings.
Interprets/translates accurately and completely; informs healthcare provider if the content to be interpreted/translated might be perceived as culturally offensive, insensitive, or otherwise harmful to the dignity and well-being of the patient.
Assesses patients' understanding of information conveyed.
Translates a variety of patient-related materials, including text that pertains to the medical encounter, such as discharge procedures, pharmaceutical instructions, consent forms, and other patient-related documents as necessary.
Performs routine visual inspection of interpreter-related equipment and reports complex equipment malfunctions to appropriate parties for service.
Collects and maintains interpretation/translation records and files including daily computer entries of statistical data collection of work related information; and performs other related record maintenance tasks.
Attends in-service and mandatory trainings that include the improvement of healthcare interpreting, communication skills, provision of culturally competent healthcare, patient safety, use of video medical interpreting and telephonic technology, and complies with hospital policies and procedures.
Assists with training healthcare staff on use of interpreter related equipment and other methods of language access services.
Requirements
SELECTION REQUIREMENTS:
OPTION I: Successful completion of a Healthcare Interpreter Training Program, which includes a section covering Medical Terminology* AND proof of language proficiency identifying the language for which certified.
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OPTION II: Certification or credential issued by a recognized Healthcare Interpreter credentialing organization** AND proof of language proficiency identifying the language for which certified.
DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants that possess the following desirable qualification:
Experience interpreting and translating one or more foreign languages within a healthcare setting as a certified medical interpreter.
Healthcare setting includes, but is not limited to, acute-care hospitals; long-term care facilities, such as nursing homes and skilled nursing facilities; physicians' offices; urgent-care centers, outpatient clinics; and home healthcare (i.e., healthcare provided at home by a healthcare professional).
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS II - Light:
Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved.
SPECIAL REQUIREMENT INFORMATION:
All applicants must provide proof of language proficiency.
Agencies that provide acceptable proof of Language Proficiency include but are not limited to Language Line Solutions, Pacific Interpreters, CyraCom, and State of California Medical Interpreters examination administered by the California State Personnel Board on behalf of the Judicial Council for California Court. Also acceptable is any recognized test of healthcare interpreter skills conducted by an independent third party entity such as, but not limited to Language Testing International.
*Certificate of Completion from an approved medical interpreter training course, with a passing score, of at least 40 hours.
**Credential/Certificate issued by a recognized Healthcare Interpreter credentialing organization will be accepted from national organizations such as, but not limited to, The Certification Commission for Healthcare Interpreters (CCHI) and The National Board of Certification for Medical Interpreters (NBCMI).
Applicants MUST include a legible photocopy of your training certificates or official transcripts which shows the language for which certified with your online application, at the time of filing. If you are unable to attach required/supporting documents during the application submission, you may email the documents to Tanisha Buggs at tbuggs@dhs.lacounty.gov within fifteen (15) calendar days of filing your online application or you will not receive credit. Please include your name (as it appears on your online application), the exam title and exam number in the email message.
Please be sure to complete the Certification/License Section of the application. Provide the title of the certificate, the number, date issued, date of expiration and the name of the issuing agency as specified in the Minimum Requirements.
Additional Information
EXAMINATION CONTENT:
An evaluation of education, training and experience based upon application information and desirable qualifications weighted 100%.
Candidates must achieve a passing score of 70% or higher in order to be added to the eligible register.
ELIGIBILITY INFORMATION:
Applications will be processed on an "as-received" basis and those receiving a passing score will be added to the eligible register accordingly.
The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.
No person may compete in this examination more than once every twelve (12) months.
SPECIAL INFORMATION:
Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
VACANCY INFORMATION:
The resulting eligible register for this examination will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur.
APPLICATION AND FILING INFORMATION:
Applications must be filed online only. Hardcopy/paper applications submitted by U.S. MAIL, FAX or IN PERSON will not be accepted.
Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted.
Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.
The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.
IMPORTANT NOTES :- All information and documents provided by applicants is subject to verification.
- We may reject your application at any time during the examination and hiring process, including after appointment has been made.
- Falsification of any information may result in disqualification or rescission of appointment.
- Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.
SOCIAL SECURITY NUMBER :
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
NO SHARING OF USER ID, E-MAIL, AND PASSWORD :
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
DEPARTMENT CONTACT :
Tanisha Buggs, Exam Analyst
(213) 288-7000
tbuggs@dhs.lacounty.gov
ADA COORDINATOR PHONE:
(323) 914-7111
CALIFORNIA RELAY SERVICES PHONE:
(800) 735-2922
For detailed information, please click here -
ABOUT THE COMPANY
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Los Angeles County
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With a population of more than 10 million people and 88 cities, Los Angeles County has more residents than any county in the nation.
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 100,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
As one of the Top 10 Government Services Employers, as named by Forbes Magazine, the County of Los Angeles provides those committed to a career in public service with boundless opportunities, a platform for professional and personal growth and the ability to truly make a difference in people's lives.
A career with the County means you will have the chance to be a part of building and providing services for an amazingly diverse population of citizens. From helping families in need to fighting fires to keeping our beaches clean, the County of Los Angeles provides an environment where you can touch and enrich lives everyday.
A career path in the County is truly that – a path. Many of those in our County family begin and end their careers here in two very different places. You may start out as an Administrative Assistant in Public Works and find yourself a few years later as a Manager in the Department of Community and Senior Services. While many County employees remain on the same career path in one department for their entire careers, others move between departments or take advantage of training and other opportunities to find new careers within the County.
The path you take is up to you. As a Los Angeles County employee, the opportunities – and the possibilities - are limitless.
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Depending on the requirements of their department and position, some employees may have the option to craft a work schedule that accomplishes their mission, while providing flexibility, including 4/40 workweeks and other options.
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The County encourages all employees to take advantage of the many training and development opportunities available.
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The County offers its employees one of the strongest public-sector benefits packages in the nation.
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