APD - Business Process Analyst, Sr

Position posted until filled

Salary: $60,858

Job location: Public Safety Headquarters

Address: 226 Peachtree St SW, Atlanta, GA 30303

General Description and Classification Standards

This fully seasoned Senior level Business Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders (Customers or End Users). This includes interviewing stakeholders, gathering and compiling user requirements to understand the technology solutions they need. The Business Analysts will also apply proven communication, analytical and problem-solving skills to help the business make good technology decisions. Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition. Also, acting as the liaison among internal stakeholders to analyze, document, communicate and validate business and system requirements for platform applications.

Supervision Received

Works under very general supervision. Depending on organization structure, may work independently with responsibility for an assigned function or program.

Essential Duties & Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

The Senior Business Analyst provides strategic business analysis services to The Atlanta Police Department (APD). The focus of this position is to work closely with APD, AIM, DEAM, other COA departments, internal divisions, and external agencies as identified to gain in-depth understanding of the department’s business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.

The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identifies opportunities to improve efficiency. Responsibilities will include a full range of activities from providing business analysis services to small and mid-size projects to larger more complex projects related to operational business functions that affect APD and related activities.

Other responsibilities include but are not limited to:

Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices

Support and align efforts to meet customer and business needs.

Demonstrate an understanding of the IIBA Business Analysis Body of Knowledge (BABOK) knowledge areas.

Demonstrate an understanding of Project Management knowledge areas.

Experience in strategy analysis including defining the customer’s “As Is” environment and desired “Future State” , risk and gap analysis, and defining the change strategy.

Flow charting processes.

Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results

Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)

Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies

Decision Making

Assist with the selection from multiple procedures and methods to accomplish tasks. Applies organizational policies; may interpret organizational policies and recommend exceptions. Helps establishes work methods, timetables, performance standards, etc.

Leadership Responsibilities

This position has no supervisory responsibilities.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list:

Extensive knowledge of concepts, processes and tools of profession. Knowledge of relationship of professional disciple among related organizations and functions.

Proven experience with government, business and technical requirements analysis, elicitation, modeling, verification, and methodology development.

Well-developed technical skills within profession. Skills in organizing and presenting proposals; incumbent must possess excellent communications skills and be detail oriented.

Ability to plan and carry out virtually any typical assignment within professional area. Ability to build effective relationships within the organization.

Minimum Qualifications - Education and Experience

Persons applying must have a bachelor’s degree in Business Administration or a related field and three years of Information Systems experience, Industrial Engineering, Process Engineering, analyzing and redesigning business processes, and providing business requirements to technical teams. Equivalent combinations of training and experience will be determined under prescribed guidelines.

Licenses and Certifications

IIBA Certification (ECBA, CCBA, CBAP) highly recommended but not mandatory.

Essential Capabilities and Work Environment

Required physical, minimal lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. The Position is an onsite assignment requiring visitation to multiple sites within the department’s assignment.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

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• City of Atlanta

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