SENIOR MARKETING ANALYST

Position/Program Information

EXAM NUMBER
CA1773A

FIRST DAY OF FILING:

Wednesday, July 3, 2024 at 8:00 A.M. (PT)

Closing Date: Continuous

THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.

TYPE OF RECRUITMENT
Open Competitive
Who We Are:
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more.

What We Do:
At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace for consumers and businesses!

Since our establishment in 1975, we have significantly expanded our programs and areas of assistance, serving consumers, businesses, and communities through education, advocacy, and complaint resolution. Our diverse range of services includes assistance with consumer grievances, help with issues involving real estate fraud, identity theft, elder financial abuse, Small Claims Court, mediation, foreclosure, small business development, rent stabilization, cannabis policy development, and minimum wage enforcement. In addition, we drive initiatives to improve community wealth, economic stability, and access to services for vulnerable communities including low to moderate-income families, foster youth, and the immigrant population.

The Opportunity:

We are seeking qualified candidates to fill Senior Marketing Analyst vacancies in the Department of Consumer and Business Affairs.

Essential Job Functions

Plans, develops, implements, and monitors departmental marketing strategies and programs.

Maintains the Department's online marking and communication tools.

Prepares various documents in order to secure support for departmental objectives.

Prepares reports in order to provide pertinent Departmental information to County departments, external agencies, and members of the public, and meet the goals and objectives of the Department.

Acts as a liaison for the Department by communicating with internal and external agencies.

Supervises staff engaged in departmental marketing programs.

Requirements

MINIMUM REQUIREMENTS:

Two (2) years' experience in a *public agency assisting in the negotiation and implementation of marketing programs.

-OR-

Three (3) years' experience in private sector marketing implementing marketing projects.

** A Master's degree from an accredited college with specialization in Marketing may be substituted for six (6) months of the required public agency or private sector experience.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:

* Public agency is defined as the Government of the United States; any agency of the United States, or government of a state, which includes counties, cities, school district, and etc.

**In order to receive credit for any type of college or university degree, such as a Master's Degree or higher, you must attach a legible copy of the Official Diploma , Official Transcript(s) , or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application.

• Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE) . (see Employment Information under Accreditation Information)
• All documents must be attached to your application at the time of filing, or e-mailed to AHsu@dcba.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected.

WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling.

OUT-OF-CLASS EXPERIENCE:
Los Angeles County employees attempting to meet the requirements via experience inconsistent with their official payroll title will be considered for this examination. Applicants claiming out-of-class experience to meet the requirements should describe their out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. Applicants are also encouraged to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist staff’s review of applicants' qualifications.

Additional Information

EXAMINATION CONTENT :
This examination consists of two (2) parts, weighted 100%.

PART I: Multiple choice and/or simulation assessment(s) measuring:

Management Potential, Working to High Quality Standards, Responsibility, Achievement, Willingness to Learn, Accepting Others, Showing Courtesy, Working Relationships, Analyzing Information, Learning Quickly, Compliance With Rules and Regulations, Adapting to Change, Controlling Emotions, Working Energetically, and General Problem Solving Skills.

MULTIPLE CHOICE TESTS AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

PART II: An Evaluation of Training and Experience (T&E) assessing competencies gained in the following areas:

• Experience developing, implementing, and presenting marketing campaigns
• Experience developing and implementing marketing campaign budgets
• Experience with online marketing and communication tools

Candidates must meet the Minimum requirements, and achieve a combined passing score of 70% or higher on the examination in order to be placed on the Eligible Register.

NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add AHsu@dcba.lacounty.gov , csears@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Notice of Non-Acceptance and Final Result letters will be sent electronically to your e-mail address. Test scores cannot be given over the telephone.

Transfer of Test Components:

• Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.
• This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.

Test Preparation
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.

• An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
• Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html .

ELIGIBILITY INFORMATION:

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS . Applications will be processed on an as-received basis and promulgated to the register of eligible candidates accordingly in the order of their score group for a period of twelve (12) months following the date of promulgation.

VACANCY INFORMATION
The resulting eligible register for this examination will be used to fill both permanent and temporary vacancies in the Department of Consumer and Business Affairs.

AVAILABLE SHIFT: Any

Appointees may be required to work any shift including evenings, nights, weekends and holidays in any area of Los Angeles County and may be subject to transfer at any time.

APPLICATION AND FILING INFORMATION:
APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED.

Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website.

This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice.

IMPORTANT NOTES :

• ALL information in the application materials is subject to VERIFICATION.
• We may reject your application at any point during the examination hiring process, including after the appointment has been made.
• Falsification of any information may result in disqualification or rescission of appointment.
• Utilizing VERBIAGE form the Class Specifications and Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.
• Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected.

NOTE: If you are unable to attach required documents, you must email the documents to the exam analyst, Alvin Hsu, at Ahsu@dcba.lacounty.gov within seven (7) calendar days of filing online. Please include the exam number and the exam title. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. For more information, please visit their website at https://lacountylibrary.org or contact the specific libraries directly.

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed .

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

TESTING ACCOMODATION
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922
ADA COORDINATOR PHONE: (213) 948-2895
TELETYPE PHONE NUMBER: (800) 899-4099
ALTERNATE TELETYPE PHONE NUMBER: (800) 897- 0077

DEPARTMENT CONTACT
Alvin Hsu, Exam Analyst
(213) 948-2895
AHsu@dcba.lacounty.gov

For detailed information, please click here

• 

• Los Angeles County

• (800) 970-5478

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