What You'll Be Doing

The purpose of the Economic Benefits Trainer is to design, develop and provide Food & Nutrition Services and Energy training to new hires and seasoned staff within Economic Services (ES). The Economic Benefits Trainer reports directly to the Program and Staff Development (PSD) Training Supervisor. The goal of the Staff Trainer and PSD is to create a “High Performing Work Team.” This position's primary focus is Food & Nutrition Services and Energy and other programs focusing on departmental needs.

Essential Job Functions:

• Design, develop, deliver, and administer tests, quizzes and exams
• Evaluate training programs (including online courses, self-study, and blended learning opportunities) for caseworkers, supervisors and managerial staff
• Compose a training schedule and facilitate the learning process to ensure that training is engaging, and the transfer of learning is occurring
• Deliver training in the areas of Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building
• Develop and update effective curricula to address identified training needs in all benefit program areas
• Ensure that training in each program is aligned with Federal and State policies and that county policies are followed
• Monitor staff learning, comfort, implementation, and operationalization needs
• Write and communicate weekly individual status updates to the supervisors and program managers
• Meet with staff to plan an appropriate course of action to improve individual training deficiencies
• Communicate individual pathways progress reports to supervisors at the conclusion of training

About Our Team

Wake County Health & Human Services (WCHHS) is a consolidated agency that provides an array of public health and social services, including public health and healthcare clinics, child welfare and economic services, housing and transportation, and other related services. Our mission: In partnership with the community, we will facilitate full access to high-quality and effective health and human services for Wake County residents. In addition to our many standard programs, Wake County Human Services is engaged in many special initiatives that impact services and programs throughout our entire agency and communities. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree
• Three years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Three years of experience working within Food & Nutrition Services programs within a State or County Department of Economic Self-Sufficiency
• Experience training adults using adult learning theories and practices
• Experience writing procedures and developing online training modules
• Bachelor's degree or higher level of education in a related field to the position

How Will We Know You're 'The One'?

• Ability to operate a personal computer and use various Microsoft Office Products, internet browsers, web-based systems, etc
• Ability to facilitate training and present ideas to individuals or groups
• Strong analytical and creative problem-solving skills
• Ability to identify problems, determine possible solutions and actively work to resolve the issues
• Excellent written and verbal communication skills
• Ability to convey information verbally to individuals or groups to ensure the message is understood
• Ability to listen and respond appropriately to information from others
• Knowledge of adult learning, instructional design and curriculum development techniques
• Ability to instruct and train employees, students, managers, and/or other clients by providing information, including appropriate procedures, practices, and/or the operation of technical equipment
• Knowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processes

About This Position

Location: Human Services Center Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon - Fri 8:00am - 5:00pm

Hiring Range: 23.94 - 32.32 Commensurate with experience.

Market Range: 23.94 - 40.70

Please include ALL prior work experience on your application and resume.

Posting Closing Date: This position is open until filled and may close at any time.

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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