ASSOCIATE HOSPITAL ADMINISTRATOR I - Chief Engagement and Equity Officer

Position/Program Information

TYPE OF RECRUITMENT

Open Competitive Opportunity

EXAM NUMBER
Y8073J

FILING DATES:

July 19, 2024, at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without notice.

ABOUT THE LOS ANGELES COUNTY:
The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing.

MISSION:
To advance the health of our patients and our communities by providing extraordinary care.

DEFINITION:
Assists in the administration of one of the smaller County hospitals in the planning, development, coordination, implementation, and administration of departmental strategic health care equity, diversity, inclusion, and anti-racism (EDIA) program initiatives and projects.

Essential Job Functions

Equity, Diversity, Inclusion and Anti-Racism initiatives (EDIA)

• Leads the hospital's strategy to develop and implement EDIA initiatives, apply an equity lens to clinical operations, recruitment/hiring, professional development and training, and create a culture of collaboration to meet the organization's EDIA goals.
• Guides the organizational strategy to bring a health equity lens to clinical and operational programs, communications, and education across the organization.
• Works with internal and external stakeholders to implement EDIA-related policies and County-wide initiatives.
• Works collaboratively with the training unit to implement programs to address professional or leadership development, cultural sensitivity, and implicit bias.
• Develops practice and assessment methods to monitor performance and inform decisions on how to achieve DHS/facility EDIA objectives and analyze metrics to measure whether the programs’ goals are achieved.
• Plans, implements, and coordinates staff engagement events that educate employees and raise awareness in equity, diversity, and racism topics.
• Assist with gathering and interpreting patient experience feedback through an EDIA lens to improve overall patient care.
• Advise facility executive leadership on critical issues related to EDIA program implementation and progress.
• Remain current on best practices and incorporate changes into EDIA initiatives within the facility/division.
• Coordinate the implementation of enterprise-wide EDIA initiatives under the guidance of the EDIA director.

Employee Engagement

• Leads the development and implementation of facility-wide strategic direction and initiatives to improve employee engagement and achieve organization’s mission.
• Manages workforce engagement survey process and data and works with hospital leaders to utilize information to identify and implement initiatives to increase staff engagement and satisfaction.
• Oversees development and implementation of facility Wellness programs.
• Develops processes to facilitate recruitment of staff that is consistent with the organization’s brand, values/culture, and objectives and supports EDIA goals of equity, diversity, inclusion, and anti-racism in the workplace.
• Partners with labor partners to develop internal communications that keep employees informed of campus activities.
• Directs workforce recognition and rewards program to acknowledge people who demonstrate through their actions the values of the organization and its mission and goals.
• Serves as a liaison to the DHS workforce development and experience team coordinates enterprise-wide EDIA initiatives.

Community Engagement

• Plans, directs, and coordinates the activities of community engagement and community communication programs.
• Establishes mechanisms for ongoing community engagement (e.g., town halls) to inform community of medical center initiatives and to obtain ongoing feedback and input on community priorities.
• Identifies and builds rapport with community groups and organizations regarding education and training opportunities, contracts and purchasing, accessibility of services.

Public Relations

• Develops, implements, and maintains communication plan to spread information about organization’s goals and achievements.
• Manages public information and external information requests.
• Directs internal communication efforts, including internal publications and messaging campaigns.
• Coordinates correspondence related to public information requests.
• Serves as a liaison to the DHS public information specialist on all enterprise-wide EDIA matters.

Requirements

SPECIALTY REQUIREMENTS:
Three (3) years of highly responsible administrative* or staff** experience:

• Two (2) years of which must have been at the level of Assistant Hospital Administrator II***, Staff Analyst, Health****, Supervising Administrative Assistant III***** or higher
• One year of the two years included experience in analyzing, evaluating, recommending and/or implementing program improvement initiatives in the areas of equity, inclusion, diversity, anti-racism, workforce, or community engagement.
• A Master's degree in Hospital Administration or a Master's degree in Business Administration from an accredited graduate school will be accepted for one year of the non-specialized experience.

In order to receive credit for the Master’s degree, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization with your application at the time of filing or email it to hhocking@dhs.lacounty.gov within 7 calendar days from filing online.

PHYSICAL CLASS II - Light:This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants who possess the following desirable qualifications:

• Graduation from an accredited college or university with a Master’s degree or higher in Public Policy, Social Science, Education, Public Administration, Hospital Administration, Business Administration, Ethnic Studies, Human Services, Political Science, Law, or a closely related field, if not used to meet the Specialty Requirements.

In order to receive credit for the Master’s degree, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization with your application at the time of filing or email it to hhocking@dhs.lacounty.gov within 7 calendar days from filing online.

• Highly responsible administrative* or staff**experience beyond the specialty requirements at the level of Assistant Hospital Administrator II***, Staff Analyst, Health****, Supervising Administrative Assistant III***** or higher, analyzing, evaluating, recommending and/or implementing program improvement initiatives in the areas of equity, inclusion, diversity, anti-racism, workforce, or community engagement.

SPECIAL REQUIREMENT INFORMATION:
*Highly responsible administrative experience in the County of Los Angles is defined as: performs work in an administrative branch of an organizational unit. Work includes responsibility for the development of procedures and participation in policy formulation, analyzing and making recommendations for the solution of problems of an organization, budget, personnel, information services, programs, facilities planning, materials management, and/or general management.

**Highly responsible staff capacity in the County of Los Angeles is defined as: staff experience at the senior level with extensive knowledge of program related, processes and procedures, and experience in a specific subject matter expert.

*** Experience at the level of Assistant Hospital Administrator II in the County of Los Angeles is defined as: Assists in the administration of a hospital by managing and coordinating the supporting services for the patient care programs for 2 or more departments/units of a hospital.

****Experience at the level of Staff Analyst, Health in the County of Los Angeles is defined as: Researches, analyzes, and makes recommendations regarding the use and deployment of resources and the implementation and refinement of operations and programs having department-wide impact.

*****Experience at the level of Supervising Administrative Assistant III in the County of Los Angeles is defined as: Plans and supervises the work of staff engaged in analyzing and making recommendations for the solution of problems of organization, budget, systems and procedures, program, facilities acquisition, general management and personnel in a large department with 1000 or more employees having very complex programs.

Out-Of-Class Experience: Los Angeles County employees attempting to meet the requirements via experience inconsistent with their official payroll title will be considered for this examination. Applicants claiming out-of-class experience to meet the requirements should describe their out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. Applicants are also encouraged to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist staff’s review of applicants' qualifications.

Additional Information

EXAMINATION CONTENT:
This examination will consist of an evaluation of experience and education based upon application information, desirable qualifications and supplemental questionnaire, weighted 100%.
CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE ADDED TO THE ELIGIBLE REGISTER.

ELIGIBILITY INFORMATION:
Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly.

The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility.

No person may compete in this examination more than once every twelve (12) months.

SPECIAL INFORMATION :

VACANCY INFORMATION :
The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (DHS) as they occur.

AVAILABLE SHIFT:
Appointees may be required to work any shift, including evenings, nights, weekends and holidays.

APPLICATION AND FILING INFORMATION:
Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted.

Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.

Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Applications electronically received after 4:59 p.m., PT, on the last day of filing will not be accepted.

For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add hhocking@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records

The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

IMPORTANT NOTES :

• All information and documents provided by applicants is subject to verification.
• We may reject your application at any time during the examination and hiring process, including after appointment has been made.
• Falsification of any information may result in disqualification or rescission of appointment.
• Utilizing verbiage from Class Specification and/or Minimum/Selection/Specialty Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.

SOCIAL SECURITY NUMBER :
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD :
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) :
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

ADA COORDINATOR PHONE:
(323) 914-7111

CALIFORNIA RELAY SERVICES PHONE:
(800) 735-2922

TELETYPE PHONE:
(800) 899-4099

DEPARTMENT CONTACT:
Hilary Hocking, Exam Analyst
hhocking@dhs.lacounty.gov

For detailed information, please click here

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• Los Angeles County

• (800) 970-5478

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