Security Dispatcher (On-Call)

POSITION EXPECTATIONS

The Security Dispatcher (On-Call) will maintain an efficient Control Center for the safety and security of all individuals on property. This position is responsible for the text and voice-based emergency notification announcements including evacuations and will be the liaison with Convention Services Managers (CSM) for show requirements, client and contractor needs, LVCVA partner and ambassador service calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate all emergency response to the LVCVA for crime, injuries, illnesses or catastrophic situations.
• Respond and dispatch all text and voice-based emergency notification announcements up to and including evacuations.
• Address show requirements, client needs, LVCVA partner and ambassador service requests.
• Administer and maintain all LVCVA ambassador and partner badges and access.
• Receive and screen a variety of phone calls and visitors to obtain the reason for call.
• Prioritize customer service in order of radio, telephone and in-person.
• Maintain lost and found property.
• Maintain multiple PC and software applications.
• Perform other duties as assigned.

EDUCATION AND SKILLS

• Minimum high school diploma or GED
• Type minimum 35 wpm (confirmed)
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Ability to work varied shifts, including nights, weekends, and holidays
• Ability to support and respect the various cultural and ethnic values, behaviors, beliefs, and attitudes of a diverse workplace

CERTIFICATIONS/LICENSES/REGISTRATIONS

Must have a valid Nevada driver’s license at the time of appointment and maintain it during employment.

POSITION COMPETENCIES

CORE COMPETENCIES (REQUIRED)

Integrity/Trust

Specific Job Knowledge

JOB-SPECIFIC COMPETENCIES (ADDITIONAL SIX REQUIRED)

Adaptability

Communication

Computer Skills

Judgment

Patient

Teamwork

CUSTOMER SERVICE EXPECTATIONS

This position is expected to be the direct contact for all individuals on property and their requests. This interaction requires world class customer service at all times.

SAFETY EXPECTATIONS

At the LVCVA, safety is everyone’s job. All ambassadors are expected to demonstrate a comprehensive knowledge of safe work practices and to comply with established rules, policies, procedures and regulations. In addition, all ambassadors are responsible for eliminating and reporting hazards and incidents. We manage an environment that is safe for all and where tools, guidance and personal involvement are key to our success.

DIVERSITY EXPECTATIONS

Inclusion and the embodiment of not only tolerance but a genuine appreciation for a diverse workplace is an essential element of the LVCVA’s culture. Supporting and respecting the various cultural values, behaviors, beliefs and attitudes leads to successful ambassador relations and business results. All levels of supervision are expected to ensure diversity is practiced and is a managing strength in their operation. All levels of ambassadors are expected to respect and support diversity in the workplace.

PHYSICIAL DEMANDS

The physical demands are representative of those that must be met by an ambassador to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must be able to work in a typical office setting, use standard office equipment, including a computer. They must have the ability to read printed materials, a computer monitor, and communicate in person or over the telephone. They must have the ability to occasionally lift and move up to 25 pounds.

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• The Las Vegas Convention and Visitors Authority (LVCVA)

• 702-892-7563

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