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Job Description
CAREER DESCRIPTION
HCA PROGRAM SUPERVISOR II
In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Qualified applicants are encouraged to apply immediately.
The open eligible list established by this recruitment will be used to fill current and future HCA Program Supervisor II positions within this specialty. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.
THE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
THE DEPARTMENT AND PROGRAM
Behavioral Health Services
The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, BHS Navigation, and Forensics and Justice Involved. These service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.
The BHS Navigation’s OC Outreach and Engagement (OC O&E) serves individuals experiencing unsheltered homelessness in Orange County. The program's focus is on linking individuals to needed services including behavioral health, physical health care, emergency shelter, housing, and other supportive services. This is accomplished through developing and building trusting relationships with the unhoused community and collaborating with other service providers.
Public Health Services
Public Health Services (PHS) is a multi-dimensional department that includes Communicable Disease Control, Public Health Lab, Environmental Health, Community & Nursing Services, Clinical Services, Health Promotion & Community Planning. Through assessment, policy development and assurance, PHS provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments.
The Local Oral Health Program (LOHP) is a unit under Health Promotion that is funded by the State of California’s Office of Oral Health with funds from Prop. 56 Tobacco Tax. The mission of LOHP is focused on improving the oral health of community members by focusing on system changes that reduce barriers to care, increase access, and ultimately improve oral health outcomes. LOHP hopes to achieve these goals by implementing the strategies laid out in the Orange County Oral Health Strategic Plan which was locally developed and based on guidance from the State and Centers for Disease Control and Prevention (CDC) such as school- based/school-linked services, increasing utilization of dental services, and integration of medical and dental services.
THE OPPORTUNITY
There are two (2) immediate vacancies within HCA: one (1) with BHS and one (1) with PHS.
The HCA Program Supervisor II (PS II) within BHS, O&E is responsible for supervising staff providing services in the community. The PS II will be out in the field 60% of their time conducting training for new outreach workers, role-modeling outreach techniques, leading priority projects, and working with staff on complex cases. The PS II acts as a liaison with community and service providers, including attending meetings and representing the program on planning committees, preparing correspondences, reports, and program documentation, conducting quality management activities, and advising staff on participant cases.
The responsibilities of the PS II may include, but are not limited to, the following:- Demonstrating best practices in the field to outreach staff to ensure quality of service
- Reviewing documentation for completeness, quality, and compliance with County standards
- Facilitating ongoing case conferencing and providing guidance on difficult cases to monitor delivery of program services
- Providing back-up coverage for the HCA Service Chief
- Supervising case management services, including the development of individualized action plans, monitoring outcome data, documentation, and appropriate referrals and linkages
- Assisting with triaging phone calls and assigning to staff for field response
- Participating in collaborative partner meetings to develop regional services and resources
- Answering community calls in a timely manner and ensuring information provided is accurate and reliable
- Completes staff performance evaluations; plans work schedules; communicates direction and expectations; troubleshoots concerns
The duties and responsibilities for the HCA PS II position include but are not limited to the following:- Leading Oral Health collaborative meetings including the development of meeting materials, presentations, and follow-up
- Overseeing the implementation of school-based services, oral health assessment data reporting, and outreach events
- Coordinating the compilation and submission of grant applications, budgets, reports, and other requirements
- Participating in local and statewide collaborative meetings
- Developing Agenda Staff Reports and grant reports for Board of Supervisor requirements.
- Assisting with recruiting, hiring and supervising staff, which includes assigning job duties, evaluating job performance and problem-solving program issues
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
For BHS, O&E, the ideal candidate will possess two (2) years of professional experience working with individuals experiencing homelessness or in a health setting for physical, behavioral health, or recovery, with at least one (1) of those years spent conducting fieldwork and handling crisis situations. Two (2) years of supervisory experience is highly preferred but not required.
For PHS, LOHP, the ideal candidate will possess one (1) year of community planning experience. A master’s degree in Public Health, Public Administration, Social Work, or related field is preferred, but not required.
In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies:
Professional and Technical Expertise- Providing clinical or case management
- Remedying issues and providing resources related to the unhoused community, mental illness, and/or substance use disorders
- Providing interventions and supportive services to achieve or maintain recovery for individuals
- Prioritizing and triaging requests and determining appropriate responses
- Proficient use of Microsoft Office suite programs
- Applying County Policies and Procedures, Memorandum of Understanding, and HCA Code of Conduct when composing performance evaluations and performance incentive plans
- Analyzing situations accurately, developing reasonable alternatives, and taking effective action
- Leading and mentoring a multidisciplinary team
- Developing staff by providing opportunities for training and personal growth
- Working with Human Resources to resolve potential conflict between staff as well as performance management
- Leading confidently and taking personal responsibility for decisions and actions
- Effectively engaging target population to build trust and provide support
- Representing the County in an effective and professional manner
- Facilitating meetings or making presentations to internal and external stakeholders
- Generating enthusiasm and motivating others to act in support of program objectives
- Handling high profile requests from the community with professionalism, tact, and diplomacy
- Collaborating with social services, County PHS contract agencies and other stakeholders as it relates to public health services
- Composing clear, concise, and comprehensive reports and other written documents
- Listening effectively and presenting ideas and complex materials clearly, concisely, logically, and persuasively both orally and in writing
- Encouraging open and productive communication
Please click here to learn more about the minimum qualifications for the HCA Program Supervisor II position.
PHYSICAL AND MENTAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
Physical Requirements
Vision sufficient to read standard text, read a computer monitor and to drive; speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups; independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard, to write, and drive a vehicle. Ability to stand and walk for long periods of time.
Mental Requirements
Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions.
Environmental Conditions
Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in the field or in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
ADDITIONAL INFORMATION
Please see below for important information regarding COVID-19 related requirements.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
Email Notification
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
Frequently Asked Questions
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Gabriela Torres at (714) 834-8991 or gabtorres@ochca.com .
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: Continuous -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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