Systems Manager

Job Characteristics

***OPEN & PROMOTIONAL JOB OPPORTUNITY***
Systems Manager

The City of Concord is currently looking for an experienced IT professional to fill one Systems Manager vacancy in the Information Technology Department. This position is open until filled and may close at any time; applicants are encouraged to apply as soon as possible.

The Information Technology Department

The mission of the Information Technology Department is to ensure Concord’s technology portfolio provides the appropriate set of tools required for delivering high-quality services to internal departments, Concord residents, and other agencies in a consistent manner sustainable over the 10-year budget horizon. The Systems Manager will be a key contributor to providing high-quality support and coordination with all City business units, including the Police Department; and will enjoy using their extensive knowledge of IT security concepts and controls to protect the City's investment in IT technology and its data.

What you will be doing:

The Systems Manager develops, organizes, directs and administers the City's Information Technology systems, networks, and component services and programs in order to meet the City's required service level needs. This includes responsibility for the design, implementation, and administration of systems and technology that support the data systems networks for the City of Concord.

We are looking for someone who:

• Has experience planning, developing, implementing, upgrading and supporting mission-critical enterprise networks and systems infrastructure
• Has experience working with Cisco Network Equipment, Microsoft Server systems, enterprise security, and VMware
• Is service-oriented, and is experienced in providing outstanding customer service to both internal and external customers
• Is a collaborative team player with the ability to lead small teams
• Has excellent verbal and written communication skills
• Has the ability to use good judgement, think analytically, and make sound recommendations
• Embraces and embodies the City's Mission, Vision and Values

What we offer:
The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:

• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 15 days per year, 12 days of sick leave per year, 11 paid holidays per year, plus 80 hours of administrative leave per year available upon completion of probation
• Generous tuition reimbursement program
• 401(k) and 457 deferred compensation plans, including an employer paid contribution of 3% plus $2000 annually
• Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life insurance in the amount of twice the annual salary (up to $400,000 max) and disability insurance
• A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources
• Option for alternative work schedules (hybrid or 9/80), based on department approval

The Community:
Nestled in the foothills of Mt. Diablo, Concord is a major East Bay community located 29 miles east of San Francisco and 58 miles north of San Jose. With a population of almost 130,000 residents occupying an area of 31 square miles, Concord is the largest city in Contra Costa County. The City’s central location offers easy access to the entire Bay Area including Oakland, San Francisco, and the Silicon Valley.

Concord has much to offer; its local lifestyle reflects a careful blending of the City’s early California heritage, along with modern planned development. It is a harmonious community of quiet neighborhoods, an excellent park system, convenient shopping centers, large preserves of open space, a state-of-the-art hospital, and a wide variety of restaurants. Additionally, diverse public and private educational opportunities for students of all ages are available in Concord.

Concord residents enjoy a Mediterranean climate with warm, dry summers and mild winters. The ideal weather and natural beauty of Concord make the area ideal for visitors and locals seeking active outdoor activities. In Concord, where “Families Come First,” one is never far from a park or an open green space for active play or just relaxing. Todos Santos Plaza, the heart of downtown Concord, features a year-round Farmer’s Market, several seasonal and community celebrations, as well as serving as a wonderful outdoor space for all to enjoy.

SELECTION PROCESS


1. Submit a completed City of Concord application online at www.cityofconcord.org . Only application materials submitted online during the filing period will be accepted.

2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you.

Conviction History and Background Investigation:
If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.

Appointments to this position are also subject to a polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation.

• Your relatives, references, and acquaintances are asked to comment on your suitability for the position.
• The information supplied regarding your educational history is examined and verified.
• You must list a history of your residences.
• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
• Military service records are subject to verification.
• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
• Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.
• If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process.

Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested.

Examples of duties include, but are not limited to

Manages the disaster recovery function to ensure daily backups are completed successfully and sufficient for restoring data and systems. Designs backup system configuration, monitors error logs and periodically tests the restore process. Manages and performs capacity planning to ensure systems and applications perform above specified service levels. Monitors disk storage utilization and system performance. Plans and administers the installation of additional storage / capacity as required. Monitors system performance using built-in and 3rd party monitoring tools to ensure systems are healthy and meet desired service levels and provides the Information Technology Manager - Operations with system capacity reports showing historical trends. Implements and administers facilities and reporting infrastructure to continuously monitor system event logs using systems management tools. Investigates error and warning messages, then plans and implements appropriate corrective actions to eliminate errors and unnecessary warnings. Ensures system configuration documentation is accurate, up to date and adequate for compliance and disaster recovery needs. Designs, plans and oversees disaster recovery and testing for network and systems equipment. Works with Applications staff and Operations Manager to develop and maintain Department and Organizational Disaster Recovery Plan. Maintains network and systems hardware equipment inventory, monitors firmware releases and schedules updates to firmware and corresponding configuration documentation. Designs and documents procedures for operational maintenance for Microsoft, VMware, Citrix, Cisco, VoIP and SAN/NAS storage systems. Monitors available firmware, operating system fixes and security patches and schedules updates. Facilitates the installation of new servers, equipment upgrades and enhancements and ensures systems are operationally ready and can be recovered before applications are installed and user can access the system. Oversees the provisioning of new virtual machines in VMware, storage and backups, ensuring the configuration is appropriate and complies with established standards and is well documented. Manages process for user and privileged user account and service account provisioning according to the department security policy. Confers with IT Managers and staff to design, monitor and enforce appropriate use of Active Directory. Ensures optimum functionality of security firewalls, threat prevention, identity services, URL filtering and endpoint protection, and coordinates deployment and configuration. Oversees security awareness program. Promptly and thoroughly investigates assigned trouble tickets and provides accurate explicit written information ensuring resolution meets defined service levels. Assists in training and mentoring support staff. Provides capacity analysis and product specification consulting services to project, applications and operations staff from requirements documents of sanctioned projects and budget planning. Maintains knowledge of new technology and the ongoing development of WANs, LANs, networks, systems and related hardware and software, and software applications; acquires and distributes pertinent information to user departments via supervisor. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City. Performs other work as assigned.

Qualifications

Knowledge, Skills, and Abilities

A strong hands-on working knowledge of Microsoft Windows systems, Active Directory, VMware, and SAN and NAS storage technologies, as well as Cisco Routing and Switching, Security, Voice and Wireless systems. Knowledge of and familiarity with software development lifecycle processes and concepts; MCSE on Server Infrastructure or equivalent. Knowledge and expertise with SQL Server, Microsoft Exchange, and Citrix XenApp are also desired.

Ability to give and receive direction across multiple levels of management and technical disciplines; perform root cause analysis and making accurate risk assessments; make sound decisions in short time frames under pressure in a complex technical environment; work some nights, weekends and holidays to ensure system uptime and availability; travel to the various facilities throughout the City of Concord; communicate efficiently, effectively and professionally; manage complex technical projects and technical staff.

Superior skills in problem-solving, scripting and automation.

Education: Possession of a Bachelor's Degree in computer science or a related field is required . Coursework in Server Systems Administration, Microsoft Operating Systems and product suites, Cisco networking systems and products, and related technologies is highly desirable.

Experience: Five (5) years of progressively responsible experience in IT Operations, including at least three (3) years' experience using at least one server monitoring solution and supporting a Microsoft centric network environment with at least 200 concurrent users.

The proven ability to manage, maintain, deploy and administer servers and system technologies that comprise a Microsoft, VMware, and Cisco centric network is highly desirable.

Other

A California Driver's License and a satisfactory driving record are conditions of initial and continued employment.

Must successfully complete a background investigation as a condition of employment.

The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees.

For a complete overview, click here .
Below is a brief listing of what the City offers:

• Dental & Vision Insurance
• Employee Assistance Program
• Health Insurance
• Holidays
• Life Insurance
• Pre-tax Savings Benefits
• Retiree Medical (3 levels based on date of hire)
• Retirement Program
• Short-term Disability*and Long-term Disability
• Social Security/Medicare
• Vacation & Sick Leave

*Not available for sworn personnel.

Closing Date/Time: Continuous

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• City of Concord

• 925-671-3407

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