Associate Network Operations Technician

Job Location:

• The office for this position is located at 4720 Scruggs Station Road, Jefferson City, MO 65109.

About this Position: The Missouri State Data Center (SDC), part of the Office of Administration’s Information Technology Services Division (ITSD) is seeking a professional, self-motivated individual to join a team to support the duties of the SDC Print Operations.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) State Data Center (SDC).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

• Understand and follow verbal and written procedures necessary to support SDC Print operations.
• Perform entry to mid-level technical duties in printer and peripheral equipment operation.
• Achieve thoroughness and accuracy when accomplishing a task.
• Communicate with customers by phone and e-mail while tracking and monitoring systems to ensure continuous operation of State information technology systems and services.
• Assist in the development and maintenance of solution-driven internal operating procedures and processes.
• Assist in the development and training of new team members.
• Receive close or general supervision from a designated technical staff member or supervisor who reviews work for adherence to schedules and established quality standards.
• Work with modern high-volume equipment printing checks, titles, letters, and other forms that must be delivered to customers in a timely manner and on schedule.
• Attention to detail and production of high quality printed material.
• Monitor print jobs processing in Ricoh Process Director (RPD); and respond to print job failures.
• Report equipment repair and maintenance needs to technicians in a timely manner.
• Communicate effectively with customers verbally and by e-mail as needed to provide timely information and updates regarding print jobs.
• Other duties as assigned.

• Monitor print operations which includes set up, manage all printers and forms, cleaning, lubricating, adjusting, performing routine maintenance as needed, and respond to machine errors, clear jams, and place appropriate service calls to technicians promptly.
• Experience handling production of high-quality printed material including letters and other essential forms.
• Willingness to learn, ability to adapt quickly, work on multiple tasks simultaneously, and meet deadlines.
• Intermediate knowledge of office practices, procedures, and equipment. Including introductory knowledge of the operation, care, and adjustment of printer peripheral equipment.
• Ability to understand and apply instructions, logically resolve problems and present clear and precise results.
• Ability to work quickly under pressure, make decisions and meet deadlines.
• Ability to work with a team to develop and implement procedures and best practices.
• Experience working with various types of printing, monitoring, logging, ticketing, and communication software is desirable but not required.
• Team members need basic typing skills, excellent written and verbal communication skills, interpersonal skills, planning and organizing,
  
  critical thinking, problem solving, and decision-making ability.
• Reliability, attention to detail, ability to understand and follow verbal and written instruction, strong customer service and communication
  
  skills, with the ability to communicate clearly with customers and technical personnel are also necessary.
• A successful team member must also have the ability to establish and maintain effective working relationships with other team members and
  
  clients.
• This position requires good visual acuity and agility, the ability to regularly lift and carry items weighing 40 to 60 pounds, standing, sitting, bending, moving, and transporting (including carrying) supplies throughout the scheduled shift.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Knowledge and understanding of office automation and office systems operating environments. Ability to learn technical aspects of information technology systems. Ability to follow technical instructions.

The classification for this position is Associate Network Operations Technician ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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