Clinical Services Clerk I - CHCY (Countywide)

Role

The ideal candidate will have an u nderstanding of Electronic Health Record Systems, specifically NextGen and have b ackground/ experience in medical referrals or clerical duties in a primary care medical practice. Bilingual in Spanish preferred.

Under direct supervision, performs clerical duties for clinical services that include some or all of the following functional areas: medical reception, determining eligibility, appointment scheduling, specialty referrals, and medical records.

Major Duties, Responsibilities

• Checking patients in and out of the health center and collection of fees with reconciliation.
• Obtains eligibility, patient information, and insurance verification.
• Answers telephones, schedules appointments, and processes messages.
• Processing specialty referrals; and filing documents into the electronic health record.
• Performs other job-related duties as assigned.

Minimum Qualifications

Education:
High school diploma or equivalent.

Experience:
A minimum of one (1) year of general office experience, preferably in a medical office setting.

Additional Requirements:
Must possess a valid Arizona driver’s license.
Must possess a current fingerprint clearance card Issued by the Arizona Department of Public Safety.

Other Skills

Required Knowledge, Skills, and Abilities:

Knowledge of:

• Electronic practice management system, medical records management, and medical terminology.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

Skill in:

• Customer service.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.

Ability to:

• Achieve a high level of competence with the electronic practice management and health record systems.
• Abide by all Yavapai County Policies and HIPAA guidelines.
• Participate in Quality Improvement Program
• Respond to community emergencies with a public health consequence according to YCCHS Emergency Response Plan.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion always.
• Act with courtesy, tact, and diplomacy.

Work Environment:
The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:
Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:
FLSA: Non-Exempt
Grade: 1
Classification: Classified
Safety Sensitive: No

EMPLOYEE BENEFITS

Yavapai County Government offers a comprehensive employee benefits package to
Full-Time employees working 30 or more hours per week that includes but is not limited to:

• 10 Paid Holidays Per Year
• Annual Leave
• Employee Assistance Program (EAP)
• Health Care Insurance - Medical, Dental, Vision
• Life Insurance
• Long-Term & Short-Term Disability
• Retirement Plans
• Sick Leave
• Tuition Reimbursement Program

ELECTIVE COVERAGE

• 457 Deferred Compensation Program
• Dependent Health Care Insurance - Medical, Dental, Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Supplemental Life (for employees & dependents)

PLEASE NOTE

• Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Part-Time employees have limited benefits available.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.

Click here to view our benefits summary.

Closing Date/Time: Continuous

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• Yavapai County

• 928-771-3252

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