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Job Description
*Please see updated language
The Tulare County Health & Human Services Agency is currently recruiting for a Child Welfare (CWS) Family Advocate. The Family Advocate will monitor and respond to inquiries, complaints, and grievances regarding CWS services by coordinating customer service activities with the Division Manager. Responsibilities may include the direct and indirect supervision of professional and support staff. This recruitment will establish an employment list to fill immediate and future vacancies throughout the Human Services Branch.
The CWS Family Advocate helps clients and partners to understand processes, informs clients of their rights, and assists clients in advocating for themselves with CWS staff. The Advocate ensures that clients and partners are treated with dignity, respect, fairness, and equity. The successful candidate will develop, plan, and implement methods of assessing customer service quality by developing and implementing a tracking mechanism for complaints and coordinating follow-up to resolve complaints. The highest level of discretion and integrity is required to respond to complaints and concerns and maintain an independent role. Incumbents must possess a high level of initiative and professional judgment.
Typical Duties
Key Responsibilities- Advocate for clients and foster parents within the CWS system; and provide information and support to those interacting with CWS.
- Represent concerns to CWS Managers, Supervisors, and staff to enhance awareness and sensitivity regarding concerns.
- Coordinate customer service activities with the Division Manager, training, quality improvement, the CWS Policy and Program Specialists and others as designated.
- Participate in community projects, meetings, and events.
- Stay abreast of legislation that impacts services provided to clients and foster parents.
Minimum Qualifications
Required Qualifications
Candidates must meet the qualifications listed below by the application deadline .- Graduation from an accredited college or university with a master’s degree in one of the behavioral sciences.
- Three years of increasingly responsible paid experience as a Senior/Lead Social Worker, Supervisor, or Manager, preferably within Child Welfare Services.
- Possession of a valid Licensed Clinical Social Worker (LCSW) or Licensed Marriage, Family, and Child Counselor (MFCC) issued by the State of California Board of Behavioral Sciences.
Additional Information
Conditions of Employment- Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions. An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions. Some job classes may also require a physical exam.
- If in a driving position candidates must be able to obtain and retain a valid California driver's license.
Student Loan Forgiveness- This is a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007, and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service .
**PLEASE NOTE: ONLY COMPLETE APPLICATIONS WILL BE CONSIDERED**
If you are seeking an innovative, supportive, and satisfying work environment, please apply at
http://agency.governmentjobs.com/tulare/
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Bargaining Unit 19
The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.
Benefit Amount: An annualbenefit amountis provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability).This benefit is pro-rated and paid on a pay period basis (24 pay periods).
Health Insurance: A choice of PPO and HMOmedical plans which include PPOand HMO dental plans andinclude dentalandvision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, andVision Services Plan (VSP).
Retirement : The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.
Paid Holiday Leave : 12 set days and 1 personal holiday.
Vacation Accrual :
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.
FLSA exempt employees accrue an additional 5 days of vacation per year.
Sick Leave Accrual : 12 days per year with unlimited accumulation, 48 hours of which may be used toward family sick leave.
Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company.
Long Term Disability Insurance: A Long Term Disability plan is provided. This provides financial protection for you by paying a portion of your income while you are disabled.
Employees are covered by State Disability Insurance. The premium is paid by the employee.
Deferred Compensation : A voluntary deferred compensation plan is available.
To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/
The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.
Closing Date/Time: 10/9/2024 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Tulare - HR&D
Show moreThe mission of Tulare County Human Resources and Development is to attract, retain, and develop a highly skilled workforce. We provide a wide array of services to our department and agencies including training, payroll processing, employee/labor relations, employee records, wellness programs, and benefits administration. Our dedicated staff supports 20 County Departments and over 5,100 employees in more than 800 job classifications.
Tulare County employees enjoy generous benefits, including a choice of excellent health plans, vacation, paid time off and retirement packages. Working for Tulare County is like working with family. You are encouraged, supported and given flexibility to balance your work life and your private life. You'll have an opportunity to begin or enhance a meaningful career where what you do matters.
To view jobs specific to the Health and Human Services Agency click here.
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