Division Manager (Airport)

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top 10 cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Airport Department is seeking an individual whose values align with the values of the City's employees.

Prior to the impact of COVID, the Norman Y. Mineta San José International Airport (SJC) served more than 15 million passengers annually with 450 peak daily departures and arrivals on 13 international and domestic carriers to 50+ nonstop destinations. SJC has been one of America’s fastest-growing major airports over the past four-year period, based on percentage increase in passenger seat capacity. We are looking for team members who can work toward our Mission Statement to “Connect, Serve and Inspire” and our Vision Statement to “Transform how Silicon Valley Travels”. For more information about SJC, visit http://www.flysanjose.com.

Position Duties

San José Mineta International Airport is seeking to fill a Division Manager position within the Planning and Development Division. Reporting to the Deputy Director of Planning and Development and working closely with the Airport Director, the Division Manager will be primarily tasked with the management of sections within the Planning & Development Division that are not directly involved in capital project delivery and will focus on providing project delivery support and general Airport-wide support services, such as the Environmental Services Section, GIS Section, Tenant Improvement program, and the Sign Shop. The Division Manager will have four (4) direct reports and oversee a team of eleven (11) staff members. In addition to the management of these four sections within the Planning & Development Division, the Division Manager will serve as a Senior Staff liaison for Airport tenant improvement projects within the airport terminals, provide additional leadership and general administrative oversight for the Planning & Development Division, and serve as the Person-In-Charge for the Planning & Development Division in the absence of the Deputy Director. The Division Manager is responsible for assisting in the planning, organizing, directing, and coordinating operational and administrative service functions within the Division, and assisting executive and senior management in the formulation and implementation of department policies and procedures.

The Division Manager position performs work of considerable difficulty including:
• Direct management of the Tenant Improvement, Environmental, GIS, and Sign Shop Sections.
• General Oversight of administrative processes within the Planning & Development Division, such as service orders, contract management, notices to proceed, and invoices.
• Special project management, such as oversight of the Airport’s Project Management Information System implementation.
• Serve as liaison to Federal, State, and local agencies on behalf of the Planning & Development Division.
• Provide general oversight for tenant improvement projects within the terminals.
• Hiring and retaining staff to assist on-time delivery of projects that meet budget.
• Diversity, Equity, and Inclusion (DEI) sensitivity and implementation practices are required.
• Leading and managing the Training and Development team to create consistent project management practices and improvement.
• Leadership, coordination, and enhancement for airport capital activities between the Airport staff, the Public Works Department, other stakeholders, and the public, using the City’s values as a guide.
• Directing special Airport strategic planning programs, as assigned
• Presenting reports and information to the City Council, boards, committees, and other divisions or departments as necessary.
• Maintaining compliance with all applicable regulations

Desired Qualities:
The ideal candidate shall possess the following qualities:
• A demonstrated track record of successfully converting strategies into actionable tasks and results.
• Implemented programs that reflect the innovative culture of the Silicon Valley.
• Experience with various implementation models and capital delivery structures is desired.
• Highly analytical and can breakdown the technical aspects to an understandable Executive Summary.
• Collaboration with all levels of staff in the Department.
• Leadership style that produced quality and timely results from assigned team.
• Experience in human resource management, including employee recruitment, retention, and organizational development.
• Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources.
• Evaluates priorities to ensure that the “true” top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.
• In taking action, demonstrates an understanding and consideration of how their actions will impact stakeholders and affected areas in the organization.
• Approaches problem-solving by focusing on customers first; advocates for customer results point of view; demonstrates the ability to anticipate customers’ needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.
• Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
• Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness. Use of diversity, equity, and inclusive principles required.

The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in this classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay, which is included in the range below.

The Division Manager salary range is $136,435.26 - $215,964.32 annually.

Competencies:
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
• Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.
• Decision Making - identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
• Collaboration - Develops networks and builds alliances; engages in cross-functional activities.
• Creativity - Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Minimum Qualifications

Education and Experience
Bachelor’s Degree in a closely related field and six years of progressively responsible directly related experience, including three years of supervisory experience.

Required Licensing (such as driver’s license, certifications, etc.)
Possession of a valid State of California driver's license may be required for some assignments.

Employment Eligibility
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Candidates are required to satisfactorily complete and pass a fingerprint based Criminal History Records Check prior to being considered for a position in this class at the Airport. This Airport position requires a background check and a Transportation Security Administration (TSA) check. The candidate must be fingerprinted and qualify under all applicable TSA and Airport regulations.

Other Qualifications

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. The application deadline is 11:59 PM on Friday, October 18, 2024.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Kit Kwan at KKwan@sjc.org.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 10/18/2024 11:59 PM Pacific

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• City of San Jose

• 408-535-1285

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