Bilingual Health Assistant - LT

Description

THIS IS A BILINGUAL ONLY RECRUITMENT: ENGLISH/SPANISH

The posted salary reflects the 7% increase effective October 1, 2023. An additional 6% salary increase will occur in October 2024. Increased County contributions to medical will be in effect starting January 1, 2024.

Under general supervision, to perform a variety of paraprofessional and office support duties for a variety of clinical health programs; to enter data into a variety of software systems; to update and maintain specialized health records; to provide direct client support services; and to do related work as required.

DISTINGUISHING CHARACTERISTICS

This is an experienced Health Assistant classification. Incumbents perform a variety of support work and client support services in Health Programs such as Immuizations, CHDP, MCAH, and School Health. This classification differs from the Office Assistant class series in that Health Assistants provide both office support and direct client services.

REPORTS TO

A variety of County supervisory or management positions, depending upon the department or program area where assigned.

CLASSIFICATIONS SUPERVISED

This is not a supervisory class.

Example of Duties

(The following is used as a partial description and is not restrictive as to duties required.)

Provides clerical and administrative support in a variety of health programs; based on program assignment; may transport children and adults for medical appointments and visits; may perform office support assignments, assisting care providers with resolving billing problems; may provide follow-up on client's appointments, such as Immunizations reminders and vision referrals;
maintains a variety of program, financial and statistical records; processes bills and other documents; posts information to program records; assists with preparation and inventory of educational materials, special presentations; assists with school vision screening, clinics and community outreach activities; maintains patient appointment schedules; assists with the planning and organization of patient clinics; assists with the conduct of clinics, receiving patients and taking background information regarding medical/social histories and economic status; may answer the telephone, providing information, taking messages, and referring callers to other staff as appropriate; prepares monthly cash statements; may determine basic client eligibility for program services by interviewing applicants; may plan and implement group activities/programs to meet special client needs, as directed; operates computer systems used in the County; organizes and enters data into various software, spreadsheets, and word processing programs; may create and develop forms, brochures, newsletters, and informational handouts; performs a variety of general office assistance assignments.

Minimum Qualifications

Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

One year of clerical support work experience in health, employment/training or social services program comparable to that of a Office Assistant II with San Benito County.

Special Requirements
Some positions may require possession of, or ability to obtain, an appropriate valid California Driver's License.

Knowledge Of/Ability To

Knowledge of:

Organization, procedures, and policies of the Department and work unit to which assigned.
Modern office practices, procedures and equipment.
Correct English usage and spelling.
Methods and practices of financial and statistical recordkeeping.
Maintenance of files and information retrieval systems.
Computerized methods used by the Department for maintaining and updating records.

Ability to:

Perform a wide scope of program and administrative support work.
Prioritize work load to meet established timelines and special requests.
Read and interpret information, regulations, and guidelines regarding assigned programs and services.
Provide direct client services, as assigned.
Analyze situations accurately and determine effective courses of action.
Exercise independent judgement in accordance with established procedures and policies.
Maintain confidentiality of materials and use discretion in sensitive situations.
Work with multiple time frames and deadlines.
Work on own initiative without close supervision.
Deal tactfully and courteously with the public and other staff when explaining the functions and policies of the work area where assigned.
Establish and maintain cooperative working relationships.

Selection Process: All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.

In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.

SAN BENITO COUNTY BENEFITS

Employees in regular, full-time positions will be eligible to participate in the following employee benefits:

Pay Day: Employees are paid bi-weekly.
Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly.

Vacation: Based on continued years of service. Maximum accruals may apply depending on the bargaining unit.

• 5 to 9 years of service = 15 days per year
• 10 to 14 years of service = 18 days per year
• 15 + years of service = 20 days per year

Holidays: 13.5 holidays (including 3 floating) for most employees.

Sick Leave: 15 days per year. Maximum accruals apply.

Health Plan: Comprehensive medical and dental plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are also eligible to participate.

Vision Plan: MES Vision Plan offered which offers exams, frames and lenses on a 12-24-24 basis. The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to FULL-TIME employees only.

Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents. Any regular employee is eligible for up to a total of three (3) hours of counseling sessions within any six (6) month period per County employee. Up to a maximum of six (6) sessions per calendar year are allowed per family

Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Two other VOLUNTARY life insurance plans available, including AD&D.

Disability Insurance: General, Confidential and Management groups participate in the State Disability Insurance.

Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees.

Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply.

Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit.

All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS.

New Safety employees are covered by the safety full formula 2.7% at 57. Safety employees contribute 9% of the employee contribution. Safety employees do not participate in Social Security.

Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances.

Additionaly, employees can enroll into a pre-tax cafeteria plan and flexible spending accounts including Unreimbursed Medical ($2500) and Dependent Care ($5000).

Health, Dental and Vision Insurance

Retirement Formula Local MISC 2% @ 62 for New PERS Members

Social Security (non-safety)

Vacation Based on Continued Years of Service

Sick Leave 15 Days Annually

Floating Holiday

457 Deferred Compensation

Credit Union

Flexible Spending Account

Employee Assistance Program

Group Life Insurance

Additional Optional Life Insurances & AD&D

Tuition Reimbursement

01

Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. I have read and understand the statement above concerning submission of supplemental questionnaire responses.

• Yes
• No

02

I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed.

• Yes

03

Are you proficient in the Spanish language?

• Yes
• No

04

Please indicate your highest level of education.

• Did not complete high school or equivalent
• High School, GED, or equivalent
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

05

Please describe your clerical support work experience in health, employment/training or social services program comparable to that of a Office Assistant II with San Benito County.

06

Please describe your level of efficiency in MS Office suite programs including Word, Excel and PowerPoint.

Required Question

Closing Date/Time: 10/9/2024 5:00 PM Pacific

• 

• County of San Benito

• (831) 636-4000

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