Tourism Administrative Coordinator

Job Summary

CITY OF KINGMAN

ADMINISTRATIVE COORDINATOR
TOURISM

$20.38 - $24.45 HOURLY

(HIRE IN RANGE; DOQ)

POSITION IS FLSA NON-EXEMPT

APPLICATION MUST BE SUBMITTED BY 10/08/24 5:00PM

OVERVIEW
The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.

For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information.

GENERAL DESCRIPTION OF POSITION
Performs professional and administrative advanced journey level work involved in establishing and maintaining positive working relationships with members of the business to promote employer utilization of services and administration programs available through the Office of Tourism. Work involves strengthening partnerships with local Tourism Industry partners, developing an increased awareness of the resources available through the Office of Tourism and Economic Development Department, and managing social media campaigns for the Office of Tourism.

SUPERVISION RECEIVED
Work is performed under direction of a higher level of authority such as the Tourism Services Manager. The employee is expected to exercise initiative and independent judgment in planning, coordinating and monitoring program activities in accordance and in ensuring compliance with established policies, procedures, regulations and requirements and in developing and sustaining positive working relationships.

SUPERVISION EXERCISED
Exercises general supervision over tourism and visitor center full-time / part-time employees and volunteers as assigned.

Minimum Qualifications/Special Requirements

MINIMUM QUALIFICATIONS/SPECIAL REQUIREMENTS

EDUCATION AND EXPERIENCE:

• Completion of Bachelor’s Degree Business, Public Administration, Economic Development, Marketing, Recreation, or other closely related field desired AND Two (2) or more years of progressively responsible related experience providing complex administrative support and management assistance, preferably working in a similar role and/or field.
• OR High School Diploma or GED, supplemented with some related college level training AND Six (6) years of progressively responsible related experience providing complex administrative support and management assistance, preferably working in a similar role and department.
• OR Any combination of experience and training which demonstrates the knowledge and experience to perform the work.

SPECIAL REQUIREMENTS

• Valid Arizona Driver’s License or ability to obtain within six (6) months of hire.
• Must be available to occasionally attend after hours meetings.
• Must be available to occasionally participate in coordination of events on weekends.

Essential Functions

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.

• Assists Tourism Services Manager with furthering the Tourism Division’s innovation and expansion.
• Coordinates social media marketing and assists Tourism Services Manager with public relations efforts and marketing campaigns.
• Interprets City ordinances relating to department services and recommends procedures to improve efficiency and effectiveness of operations.
• Performs a variety of office related functions, correspondence, presentation materials, brochures, printing materials, answering phones and responding to inquiries from contractors, developers, property owners, staff, and the general public. Prepares weekly community event calendar updates to city employees and various entities within Kingman.
• Maintains budget files; tracks and reconciles departmental budget accounts, expenditures, transactions, financial statements and reports; investigates discrepancies; estimates expenditures; updates management on budget problems, policies and procedures.
• Drafts, formats and prepares a variety of documents, including custom financial reports, charts, contracts and manuals and assists in the preparation of quarterly and/or annual reports.
• Researches and gathers information and data from multiple sources for departmental projects; compiles accurate and current information specifying opportunities for improvement and enhancement; and solicits feedback and ideas from employers.
• Monitors contracts and agreements for outside services to ensure compliance and proper billing.
• Performs a variety of administrative duties, such as planning, scheduling and coordinating various events. Takes and records minutes at meetings, prepares meeting agendas, possesses knowledge in Arizona open meeting law and applies to meetings, follows up on committee assignments; responds to requests for information, processes incoming and outgoing mail, and drafts letters and memoranda. Gathers information and data for department staff and assists with interpretation of such.
• Creates, updates, and maintains databases specific to a program, division or department.
• Attends meetings, conferences and some community functions as requested for Kingman Office of Tourism; some may require travel. Contributes ideas and engages in dialogue concerning critical issues. Participates in various event committees and manages with social media event promotions.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts. Receives emails from GoKingman website, including requests for email subscription, requests for brochure and questions that visitors have, and sends them to the appropriate individual.
• Manages Kingman Office of Tourism online profiles including Google My Business, Trip Advisor, Yelp and others as assigned.
• Manages social media accounts, posting calendars, and paid advertising campaigns for Economic Development & Tourism. Managed accounts may include, but are not limited to, Facebook, Instagram, Snapchat, Pinterest, Twitter, and Weibo.
• Utilizes available resources to mine user generated content and obtain permissions and redistribution rights. Apply user generated content to print, digital, and other marketing avenues and campaigns as appropriate.
• Monitors the current situation and trends in the local, state, and national travel/tourism social media environment. Reports trends, concerns, and other findings to Economic Development & Tourism team. Coordinates social media posts to keep in sync with Arizona Office of Tourism, regional, and local partners.
• Manages Tourism website community event calendar which includes reviewing and approving on-line event submissions, researching available resources for event information, contacting and communicating with event coordinators to ensure accurate event information, formatting and publishing events, and creating an event forecast for weekly distribution.
• Manages Tourism website blog.
• Has ability to maintain and manage Tourism Services Manager duties if Manager is out of office for an extended period of time

WORK CONTACTS
Regular contact with department staff, participants, associate personnel, other city departments, Federal, State, and local agencies, other outside agencies, members of the business community, and the general public to provide explanation of Tourism and Economic Development program services, facilitate partnership-building, respond to inquiries, coordinate activities, and promote programs and partnerships.

Miscellaneous

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of public administration principles, practices and methods as applicable to a municipal setting; Applicable City, State and Federal policies, laws and regulations affecting department activities.
• General bookkeeping, accounting and budgeting principles and practices and cash handling processes.
• Successfully operate listed tools and equipment, properly and safely.
• Reading and interpreting data, manuals and specifications.
• Assessing and prioritizing multiple tasks, projects and demands.
• Establishing and maintaining effective working relationships with co-workers and the public.
• Troubleshooting and analyze problems and develop creative solutions.
• Working in a team environment and independently to complete tasks timely.
• Provide exceptional customer service.
• Utilizing a computer and relevant software applications.
• Demonstrate proficiency to prepare work orders, documents, spreadsheets, databases, presentations, bids, request for quotes and related documentation.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• Ability to prepare, organize and maintain Economic Development and Tourism office data, reports and systems.
• Effectively communicate, orally and in writing, to employees, consultants, other governmental agency representatives, City officials and the general public.
• Establish and maintain effective and accurate records and filing systems; maintain effective and accurate accounting procedures; gather, research and interpret data.
• Write memoranda, correspondence, reports and produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar; interpret rules, regulations, and policies and make decisions based upon them.
• Maintain confidentiality of information.
• Perform basic mathematical calculations.

WORK ENVIRONMENT

The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.

COMMITMENT TO SAFETY & WELLNESS

It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness.
All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.

FIND YOUR REWARDING CAREER WITH US!
Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service
Community Spirit ~ Training and Development

2023-2024 Benefit Guide (PDF)

Health

• Excellent medical, dental and vision insurance.
  • Telemedicine available through BlueCare Anywhere for general medical and behavioral health.
• Flexible spending (FSA) or health savings accounts (HSA).
  • Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage.
• Employer-paid group basic life insurance coverage for employee and dependents on medical plan.
  • Supplemental group insurance and third-party options available.
• Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit.
  • Participation incentives with up to $300 redeemable annually.
• Work/Life support services through the SupportLincEmployee Assistance Program (EAP).
  • Six free counseling visits annually.

Leave

• 12 paid holidays , including a floating birthday holiday each year.
• 16-35 paid vacation days per year.
  • 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs.
  • Shift fire personnel accrue leave at 1/3 more per pay period.

• 3.69 sick hrs per pay period (approx. 9-12 sick days per year).
  • Shift fire personnel accrue leave at 1/3 more per pay period.
  • Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked.

Other leave types available, including:

• 10 hours of Volunteer Time Off (VTO).
• Up to 5 days for bereavement.
• Jury Duty.
• Military Training, and more.

Leave donation program.
Financial

• Tuition reimbursement up to $4,500 annually.
• Shift differential pay (2nd & 3rd shift).
• Bonus Programs.
• Skill-based, Certification & Bilingual Pay.
• Clothing Allowance for Uniformed Personnel.

Recognition & Appreciation

• Quarterly Performance Conversations (TrakStar).
• Mission, Vision, Values (MVV) Excellence Awards.
• Safety Awards.
• Service Awards at 5, 10, 15, 20+ years of service.
• Biannual All-Employee BBQ Lunch.
• Annual Employee Pool Party.

Retirement

• City matching to AZ State Retirement System & Long Term Disability (ASRS).
• Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA.

Closing Date/Time: 10/8/2024 5:00 PM Arizona

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• City of Kingman

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