IT Professional 1-Support Services

State of Nevada
Carson City, Nevada United States  View Map
Posted: Oct 01, 2024
  • Full Time
  • Information Technology and Communication Services
  • Job Description

    Announcement Number: 1261113641

    NEVADA LEGISLATIVE COUNSEL BUREAU
    ADMINISTRATIVE DIVISION
    Information Technology Services Unit

    IT PROFESSIONAL I - SUPPORT SERVICES
    Carson City, Nevada
    Salary up to $100,098 (employee/employer paid retirement plan)

    The Information Technology Services (ITS) Unit of the Legislative Counsel Bureau (LCB) is
    seeking a diverse pool of qualified applicants for the position of IT Professional I - Support
    Services within the Administrative Division. The LCB is embarking on a groundbreaking
    modernization project to enhance its technological infrastructure and is seeking an IT Professional
    I to assist in this modernization effort. The LCB is a nonpartisan, legislative service agency that
    provides professional, technical and administrative support to the Nevada Legislature, which
    convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions
    during the interim periods. The ITS Unit provides technical support to legislators, legislative staff
    and the LCB. This is a full-time position located in Carson City, Nevada.

    Position Description: Under the general supervision of the IT Manager - Support Services, the
    IT Professional I will provide general support for hardware, software and networks to legislators,
    legislative staff and the LCB both in a help-desk setting and through field services. Responsibilities
    of the IT Professional I may include, without limitation:
    • Providing first-class customer service to legislators, legislative staff, the LCB and,
    occasionally, members of the public;
    • Supporting the smooth operation of technology systems during public meetings;
    • Collaborating with other LCB units and divisions to provide a seamless experience for all
    users;
    • Routing and responding to requests for support in person or through email, ticket or chat in
    a timely manner;
    • Preparing documentation of work performed in the IT Service Management Tool (ITSM);
    • Continuously updating and maintaining unit run books as solutions change and the
    environment evolves;
    • Installing, configuring, maintaining and troubleshooting client hardware such as desktops,
    laptops, printers, scanners and mobile devices;
    • Installing, configuring, maintaining and troubleshooting commercial off-the-shelf software
    and in-house line of business (LOB) software;
    • Overseeing limited administration of network, server and unified communication systems;
    • Supervising entry-level IT professionals or technicians, especially during the legislative
    session;
    • Participating in projects within Support Services, such as hardware inventory/lifecycle
    management and performing mass user onboarding/offboarding duties;
    • Assisting with other initiatives and projects within the ITS Unit as necessary; and
    • Performing other duties as assigned.

    Minimum Qualifications: The IT Professional I will be selected with special preference given to
    the candidate's training, experience and aptitude in the fields of help desk, service desk and enduser
    computing services. A qualified candidate must have: (1) a high school diploma/GED; (2) a valid
    driver's license; (3) at least 3 years of professional experience in information technology; or (4)
    an equivalent combination of education and experience. Valid CompTIA certifications may
    substitute for up to 1 year of experience.

    The ideal candidate will demonstrate:
    • Expertise in delivering exceptional customer service to end users from diverse backgrounds
    and skill levels;
    • The ability to work both independently and with a team;
    • Experience with troubleshooting and repairing computer hardware;
    • Proven experience with managing end-user aspects of enterprise Software as a Service
    (SaaS), such as Microsoft 365 or Google Apps for Enterprise, including, for example,
    licensing, password resets and group permissions;
    • Proficiency with the Microsoft Office suite;
    • Experience with ITSM platforms, such as HaloPSA/HaloITSM, ServiceNow, N-Able,
    ManageEngine, Freshdesk, Ivanti Heat, ConnectWise PSA, SysAid and Team Dynamix;
    • Experience with imaging platforms, such as Microsoft Deployment Toolkit, PDQ Smart
    Deploy, Acronis Snap Deploy and Symantec Ghost;
    • Familiarity with Remote Monitoring and Management (RMM) platforms, such as
    NinjaOne, Atera, Pulseway, SuperOps, Syncro, N-Able and Naverisk;
    • Experience with remote support tools, such as Ninja Remote, ConnectWise
    Control/Screenconnect, Bomgar, Splashtop, DameWare and TeamViewer;
    • Knowledgeable with print management platforms, such as PrinterLogic, Printix and
    PaperCut; and
    • The ability to lift and move medium to large items weighing up to 50 pounds, without
    assistance, employing proper safety techniques.

    Salary: The annual salary for this position is based upon a Grade 36, which has a salary range of
    $67,296 to $100,098 for the employee/employer-paid retirement option. An employer-paid
    contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual
    starting salary will be based on experience.

    Benefits: The benefits include the accrual of paid annual and sick leave, health insurance and
    membership in the state's retirement plan. For additional information on retirement options and benefits, please visit the Public Employees' Retirement System of Nevada. For a description of the
    current health, dental and vision benefits, please visit the Nevada Public Employees' Benefits
    Program. Other optional benefits are also available, including a deferred compensation program.

    WORKING CONDITIONS: The work is performed in a formal office environment. Overtime is required
    during legislative sessions and certain other periods as necessary to meet the demands of the
    Legislature. When overtime is worked, the IT Professional I may earn compensatory time that can
    be taken at a later date or be paid for the overtime, consistent with the LCB Rules and Policies and
    subject to budgetary limits. Occasional travel may be required between Carson City and Las Vegas,
    Nevada. Such travel may be outside normal business hours.

    APPLICATION PROCESS: All applicants who meet the minimum qualifications may apply by
    submitting a LCB Employment Application, cover letter and current resume via email to LCBHR-
    Jobs@lcb.state.nv.us or by mail to:

    Legislative Counsel Bureau
    Attn: Human Resources
    401 S. Carson Street
    Carson City, Nevada 89701-4747

    Applications will be accepted on a rolling basis and the application period will remain open until
    the position is filled. Applicants are therefore strongly encouraged to submit their applications as
    soon as possible. Hiring may occur at any time during the recruitment process.

    The successful candidate must undergo a background check.

    The Legislative Counsel Bureau is an Equal Opportunity Employer and does not
    discriminate on the basis of race, color, religion or belief, national origin or ancestry, age,
    sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic
    partnership, political affiliation, genetic information, or compensation history, or any other
    characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate
    discrimination or harassment based on any of these characteristics, nor will it tolerate
    unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us to request reasonable
    accommodations to participate in the hiring process and will not be disqualified from
    consideration based upon such requests.

    (Revised 9/23/2024)

    Closing Date/Time: Until recruitment needs are satisfied
  • ABOUT THE COMPANY

    • State of Nevada
    • State of Nevada

    The presence of Nevada's earliest inhabitants, beginning about 12,400 years ago, is marked by many petroglyphs and archaeological sites. Baskets, decoys, and ingenious traps are evidence of the resourcefulness of these early people in a harsh and arid environment.

    European explorers traveled through Nevada in the early 19th century, but it was not until 1851 that the first settlements were established. An Act of Congress created the Territory of Nevada on March 2, 1861. James W. Nye of New York was appointed Nevada's first Territorial Governor by President Abraham Lincoln later that year. On October 31, 1864, President Lincoln proclaimed Nevada's admission to the Union as the 36th state. The State's first elected Governor, Henry Blasdel, took office on December 5, 1864.

    Today, Nevada is the nation's seventh largest state in land area. Several hundred mountain ranges cross its landscape, many with elevations over 10,000 feet. In contrast, the State's lowest point (along the Colorado River) is only 470 feet above sea level. From majestic mountains to desert valleys, nature has endowed Nevada with diverse and unique ecosystems.

    The Nevada Legislature has honored the State's natural resources and cultural heritage with a variety of State designations described below.

     

     

    Show more

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