Technology Support Specialist

Job Summary

Under the supervision of the CHHS Director of Operations and under the direction of the Information Technology Supervisor, the Technology Support Specialist is responsible for optimizing IT service delivery and support within the College of Health and Human Services (CHHS). This role ensures efficient support operations, maintains a high level of user satisfaction, and drives continuous improvement in IT service quality through effective incident management, knowledge base development, system deployment, technology support, and classroom technology support.

Key Responsibilities

• IT Support Operations - Prioritize, assign, and manage technology support and loaner requests through a ticketing system, ensuring timely and effective resolution.
• Technology Support - Independently troubleshoot and resolve a wide range of technical issues for faculty, staff, and administrators within the College of Health and Human Services (CHHS).
• Classroom Support - Proactively monitor and maintain classroom and computer lab equipment to ensure maximum uptime and user satisfaction.

Knowledge Skills and Abilities

Independently applies technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and use of effective communication and listening skills. Possesses an excellent knowledge of computer technology, ability to analyze and troubleshoot complex computer systems and be able to apply these abilities to the day-to-day support of administration, staff, faculty, and students in the College of Health and Human Services.

Knowledge of data and file structures, database systems and related utilities, and operating systems. This includes knowledge of SharePoint, SQL, Microsoft Office applications, networking protocols, Windows operating systems as this relates to providing information technology support. Skilled in management of complex technical projects which include hardware/software migrations, deployments, upgrades, and updates in order to be able to take appropriate action in response to system failures or inaccessibility.

Ability to communicate technical information to technically diverse audience in a clear and concise manner as this relates to providing information technology support. Ability to train others in complex tasks, technical processes in a clear and simple manner as this relates to providing information technology support. Ability to perform system, database, and network maintenance tasks impacting database creation, management, and security. Ability to independently take the lead on assigned projects from beginning to completion, planning schedules, accordingly, utilize available resources appropriately, meeting deadlines, keeping the IT team informed, solving unforeseen problems, and providing quality work in a timely manner.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a bachelor's degree in Computer Science, Information Systems, Educational Technology, Communications, or related technical field and a minimum of two years relevant experience required.

Physical Summary

• Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Licenses / Certificates

Valid CA Driver's License required.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Department

CHHS Academic Support

Classification

Information Technology Consultant - Career

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,158 - $12,730 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Advertised: Oct 02 2024 Pacific Daylight Time
Applications close: Oct 16 2024 Pacific Daylight Time

Closing Date/Time: 2024-10-16

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• Cal State University (CSU) Long Beach

• 562.985.4111

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