Manager, Operations

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NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view the City's Veterans Recruitment Plan . Click to view a the City's Educational Equivalency Statement.

Department:
Van Wezel Performing Arts Hall

Employee Type:
Regular

Time Type:
Full time

Salary Range:
$37.5665 - $49.7756 Hourly / $78,138.32 - $103,533.25 Annually

Job Posting Period:
October 03, 2024 - October 11, 2024 12:00 A.M.

Job Description:

Overview

Responsible for all aspects of Front of house management, and catering, including all front of house food and beverage service to ensure that all events-ranging from Broadway shows, concerts and comedy performances as well as rentals and other community events-run effectively and to the highest standard. The Operations Manager will be responsible for event coordination, patron relations, front-of-house (FOH) operations (including volunteer usher supervision and merchandise oversight).

Essential Functions

• Oversees the planning and execution of all events, ensuring proper coordination between back of house technical needs and all manner of front of house concerns.
  
• Manages and monitors the maintenance and cleanliness of the venue, including public areas, and administrative offices with the General Manager.
  
• Develops and implements operational procedures to ensure smooth performance day logistics as it relates to the front of house, including, but not limited to aspects for personnel, vendor relations, ADA requirement, non-backstage security, valet parking operations and food and beverage.
  
• Serve as a liaison for facility rental operations along with the Executive Director, ensuring client needs to ensure they are in alignment with venue policies.
  
• Works with the Education Director at the venue to coordinate all Front of House activities involving the Education program to ensure smooth operations.
  
• Ensures compliance with all safety, health, and fire regulations, including crowd control and evacuation procedures.
  
• Works with Facilities team to so that venue has inventory and equipment necessary, ensuring the venue is well-supplied with essential materials, tools, and safety equipment.
  
• Supervises the Front of House manage to ensure that best practices are being implemented for proper & effective recruitment, training, and management of FOH staff - including ushers, box office personnel, security, and custodial teams.
  
• Develops FOH staffing plans for each event, balancing the needs of specific performances with budget constraints.
  
• Leads and manages team development, including performance review of House Manager position, training, and conflict resolution.
  
• Assists General Manager and Executive Director in recruitment, selection, appointment, training, promotion, and discipline of performance hall staff in accordance with city policies and procedures.
  
• Serves as the Human Resources liaison for the venue as well as show settlement and contract management with the General Manager.
  
• Ensures all staff adhere to organizational policies and procedures that align with City and venue rules and regulations while maintaining the highest level of customer service.
  
• Works with General Manager and Finance Manager to develop annual budget respective of areas of oversight.
  
• Partners with the City’s Human Resources department to facilitate payroll, timekeeping, and employee record management.
  
• Oversees FOH operations during performances and events, ensuring seamless interactions between patrons and staff, and resolving any issues that arise.
  
• Manages and oversees house management in preparing and submitting written reports on incidents to building management to provide information on accidents or claims for damages as related to any and all events.
  
• Manages and assists with patrons - overseeing observance of safety precautions, and handling of medical and other emergencies.
  
• Works with the City’s Risk Manager and ADA Coordinator in coordination with the Executive Director and assures the Hall is in compliance regarding any issues and all relevant City practices.
  
• Ensures high standards of hospitality and customer service, addressing patron needs, complaints, and special requests promptly.
  
• Manages box office coordination with FOH staff to ensure proper ticketing, seating, and patron flow throughout the venue.
  
• Coordinates with the concession team to optimize service and monitor food and beverage sales during events.
  
• Oversees the guest experience from entry to exit, ensuring accessibility accommodations and special needs are addressed.
  
• Along with General Manager and Technical Production, maintains operational control of Friday Fest and coordinates with the Finance Manager to ensure seamless operations.
  
• Approves certain workflow and documentation through the City’s WorkDay system.
  
• Approves certain workflow and documents as required by designated departments to include some aspects of Payroll and Human Resources, by approval level granted by the General Manager.
  
• Approves, reviews and edits show contracts with General Manager.
  
• The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.
  

Minimum Qualifications

• Bachelor’s degree from an accredited college or university with specialization in civil, environmental, sanitary engineering, one of the physical sciences, business or public administration.
  
• Five (5) years of experience in venue management, event coordination, or a related field, with a focus on performing arts venues or large-scale events.
  
• Or any equivalent combination of education and experience which provides the required knowledge, skill and abilities.
  

Job Based Competencies

• Proven leadership experience managing teams in a fast-paced, customer-focused environment.
  
• Familiarity with ticketing systems, box office operations, and event management software.
  
• Strong knowledge of safety regulations, crowd management, and emergency procedures.
  
• Excellent communication, organization, and problem-solving skills.
  
• Ability to work flexible hours, including nights, weekends, and holidays as required by event schedules.
  
• Leadership: Ability to lead and motivate diverse teams, from FOH staff to technical crews, ensuring cohesive and efficient event operations.
  
• Customer Service: Prioritize patron experience, balancing operational demands with hospitality, accessibility, and satisfaction.
  
• Problem-Solving: Quickly address issues as they arise during events, from logistical challenges to customer concerns, ensuring that problems are resolved efficiently.
  
• Financial Acumen: Maintain budgeting for staffing, inventory, and operational costs, optimizing resources to stay within financial guidelines.
  
• Attention to Detail: Ensure every aspect of event execution, from seating arrangements to technical requirements, is meticulously planned and implemented.
  
• Communication: Serve as the liaison between various departments (technical, administrative, marketing), as well as between the venue and performers, clients, or contractors.
  
• Knowledge of desktop computer systems, equipment and software, including spreadsheet, database, word processing and similar software programs.
  
• Ability to plan, assign, direct, coordinate, review, and evaluate the work of assigned skilled, semi-skilled and unskilled staff.
  
• Ability to establish and maintain organized and effective systems of records and to prepare complete, accurate and coherent reports.
  
• Ability to work independently, with minimum supervisory direction, and to establish work priorities and follow-up actions required to meet strict schedules and other requirements accurately and completely.
  
• Ability to respond courteously, tactfully and effectively to public concerns and complaints.
  
• Ability to respond calmly and effectively to emergency situations.
  
• Ability to communicate effectively as a team leader in developing and maintaining the highest standards of theatre management, while maintaining a strong focus on customer service.
  

Responsibility

Under the direction of and responsible to the General Manager. Assigns, directs, supervises and evaluates the work of all skilled, semi-skilled and unskilled personnel assigned to Operational activities.

Physical Requirements

Position requires visual acuity for reviewing, checking, preparing, and maintaining written and computer files. Incumbent is required to have sufficient hearing to accurately perceive information at normal spoken word levels. Manual dexterity to operate standard office, data entry, and word processing equipment is required. Position may require physical activity including walking, stooping, balancing, and climbing to inspect the physical plant. Position requires standing for extended periods and occasionally lifting or moving equipment/boxes.

Public Contact

Good interpersonal skills are an essential component of this position. Incumbent interacts frequently and extensively with patrons, artist management, VIPs, staff of other City departments and offices, staff of other governmental entities, vendors, contractors, developers, the business community and the general public. Substantial diplomatic skill is required to deal credibly, effectively and courteously with public inquiries.

Retirement Benefit

The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.

I f you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299.

F or questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov

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• City of Sarasota

• (941) 263-6316

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