Administrative Services Manager II (Policy and Strategy)

Position/Program Information

EXAM TITLE: Administrative Services Manager II (Policy and Strategy)

EXAM NUMBER: EW1003A-EA

JOB TYPE: PERMANENT

TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY APPOINTMENT

FILING DATES:
Applications will be accepted starting at 8:00 a.m. (PT) on October 2, 2024, until the needs of the service are met. The application filing period is subject to closure without notice.

ABOUT THIS EMERGENCY APPOINTMENT:
The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

Department of Economic Opportunity is seeking qualified candidates to fill an Administrative Services Manager II vacancy in the department’s Policy and Strategy Division.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance.

This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager II.

WORK LOCATION:
Economic Opportunity Headquarters
510 S Vermont Ave 11th Fl
Los Angeles CA 90020

Economic Opportunity offers a hybrid telework schedule subject to the needs of the department.

ABOUT THE DEPARTMENT:
The Department of Economic Opportunity (DEO) is LA County’s central economic and workforce development hub helping residents connect to new career pathways, start and certify a business, and access life-changing opportunities. We’re working to advance equity and inclusive, sustainable growth through all DEO programs and services by targeting economic benefits to the most vulnerable and marginalized communities, small businesses, and residents in LA County.

Our Vision: An equitable economy with thriving communities, inclusive and sustainable growth, and opportunity and mobility for all.

Our Mission: DEO creates quality jobs, helps small businesses and high-road employers start and grow, and builds vibrant local communities and spaces.

Essential Job Functions

• Manages departmental responses to Board of Supervisors (Board) motions impacting the department, including by leading Board motion responses related to economic development and supporting and guiding teams working on complex and cross-cutting motion responses, ordinances, and other policy initiatives.
• Leads and guides departmental teams in developing economic and workforce development programs, strategies, and recommendations to provide employment and affordable housing opportunities for people experiencing homeless and other disadvantaged populations.
• Works closely with departmental managers and teams to hone the strategy, framework, project plan and messaging for departmental Board reports; guides teams in implementing the department’s Board motions policy; ensures teams complete Board reports according to established timelines; and reviews Board reports and works with teams to strengthen and finalize the Board reports prior to executive management review and issuance to the Board.
• Manages development and implementation of high-priority departmental special projects and policy initiatives, which may include industry cluster strategies; development and implementation of American Rescue Plan Act-funded programs; development and completion of economic development studies to guide policy recommendations; development of proposed Board motions and policies; and strategic planning.
• In collaboration with various departmental teams, develops, implements, and monitors work plans to achieve assigned objectives; provides input and monitors performance; participates in developing, implementing, and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards.
• Plans and conducts highly complex and sensitive research assignments requiring the development of study criteria, locating and gathering of data from multiple sources, and interpretation of conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, and devises analytical methods and techniques required to accomplish assignment objectives; develops statistical and information-gathering processes to ensure quality, integrity, validity and relevance of data obtained for analysis and decision making purposes.
• Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways to facilitate meeting specific analytical requirements.
• Uses qualitative and/or quantitative analytical methods to identify and evaluate highly complex issues, summarize findings, and draw fact-based conclusions often based upon large amounts of ambiguous and/or conflicting information.
• Analyzes highly complex operational, financial, program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interest of various stakeholders; develops and/or recommends the development of major programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success.
• Prepares a variety of documents (e.g., reports, business correspondence, memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation) to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards).
• Interacts with a variety of individuals (e.g., commissioners, Board Deputies, vendors, managers, representatives of external economic and workforce development agencies/organizations) often on highly sensitive, contentious and confidential issues; participates in meetings to make presentations, provide advice and/or consultation services, resolve conflicts, mediate disputes, and negotiate agreements; coordinates activities with County central agency and departmental staff, consultants, outside agencies, etc. to ensure that programs are successfully implemented.
• Monitors processes and programs by gathering and analyzing relevant information to ensure that processes are capable and stable, and programs are proceeding as planned; monitors emerging issues and concerns to develop timely proactive responses.
• Evaluates the effectiveness of various programs by comparing program outcomes to program goals to determine whether to continue, modify, or discontinue programs. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures to ensure all work done complies with established guidelines and requirements.

GENERAL COMPETENCIES:

Knowledge:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
• Clerical - Knowledge of administrative and clerical procedures and systems such as managing files and records, designing standard forms, and other general office procedures and terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination - Includes planning, scheduling, organizing, prioritizing, and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals.
• Time Management - Managing one's own time and the time of others.
• Instructing - Teaching others how to do something.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Reasoning - The ability to apply the rules of logic when synthesizing a variety of information to identify a problem or reach a workable decision, resolution, or recommendation.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

WORK STYLES:

• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Cooperation - Job requires being pleasant with others on the job and displaying good-natured, cooperative attitude.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Integrity - Job requires being honest and ethical.
• Concern for others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Assertiveness - Job requires a willingness to lead, take charge, and offer opinions and direction.
• Persistence - Job requires persistence in the face of obstacles.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.

Requirements

OPTION 1:
A Bachelor's degree from an accredited college or university,
-AND-
Three years of experience performing analytical assignments and developing policy recommendations, two years of which must have been at the level of a *journey-level analyst or higher, within economic development or workforce development.

OPTION 2:
Five years of experience performing analytical assignments and developing policy recommendations, two years of which must have been at the level of a *journey-level analyst or higher, within economic development or workforce development.

*Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative, and creativity in identifying and selecting research and analytical methods and techniques to perform analytical assignments and develop policy recommendations related to economic development or workforce development.

Note: For a complete description of journey-level analytical work, refer to Los Angeles County's Administrative Services Manager I classification (Item #1002).

DESIRABLE QUALIFICATIONS:

• Journey-level analyst experience performing analytical assignments and developing policy recommendations for economic development or workforce development in a large metropolitan area.
• Experience coordinating and guiding varied teams across large local government organizations or complex nonprofit agencies to develop economic and workforce development programs, strategies, and recommendations.
• Experience in local policy development, workforce development programs, program development and design policies and strategies, and administrative processes.
• Experience in solving complex problems with attention to both macro-level and micro-level issues: integrating complex information from many sources to develop recommendations,
• Knowledge of economic development studies and analyses, research methods, and administration and management.
• Strong written and oral expression.

SPECIAL REQUIREMENT INFORMATION:
To receive credit for the required education, a legible copy of the diploma or official transcript (must display the degree awarded and date conferred) for each degree must be submitted as proof of meeting the educational requirement. The official diploma or transcript can be attached to the application or emailed to DEORecruitment@opportunity.lacounty.gov . Please reference exam number EW1003A-EA in the subject line. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS 2:
Positions within this class require light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

EXAMINATION CONTENT:

Performance Evaluation weighted 100%. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

APPLICATION AND FILING INFORMATION:

Applications must be filed online only.

Apply online by clicking on the "APPLY" button for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after an appointment has been made. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements.

Provide all relevant training and experience in the spaces provided to assist in evaluating your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed.

Applicants must provide a legible copy of the diploma or official transcript (must display the degree awarded and date conferred) from an accredited institution. If you are not able to submit the required copy of your diploma or official transcript with your application at the time of filing, you may email a copy to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1003A-EA in the subject line. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards.

If your application is incomplete, it will be rejected.

Many important notifications will be sent electronically to the email address provided on the application, so it is important to provide a valid email address. Please add DEORecruitment@opportunity.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You may opt out of emails from LA County. However, if you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.

You may be required to verify your email address so plan to submit your online application well in advance of the deadline. This is only required once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

DEPARTMENT CONTACT INFORMATION:
For any questions regarding this examination, please send an email to DEORecruitment@opportunity.lacounty.gov. Please reference exam number EW1003A-EA in the subject line.

California Relay Services Phone: (800) 735-2992

Teletype Phone: (800) 899-4099

ADA Coordinator Phone: (213) 300-4966

For detailed information, please click here

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• Los Angeles County

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