Pre-Hospital Care Coordinator

The Position

The Board of Supervisors have authorized the following future salary increases:

5% on July 1, 2025

Why Join Contra Costa Health?
The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Pre-Hospital Care Coordinator position. There is currently one (1) vacancy in the Emergency Medical Services (EMS) Division located in Martinez, CA.

Pre-Hospital Care Coordinators plan and coordinate Emergency Medical Services (EMS); develop and implement EMS system policies, procedures, and programs; monitor and evaluate emergency medical care provided by EMS pre-hospital personnel and EMS provider agencies; and perform other duties as required.

Contra Costa County Emergency Medical Services (CCCEMS) is a division of the County’s Health Services Department. CCCEMS provides regulatory oversight to the Contra Costa County EMS system by supporting EMS stakeholders (agencies and individuals) in meeting their obligations pursuant to Health and Safety Code Division 2.5, California Code of Regulations Title 22, the county’s Ambulance Ordinance, 9-1-1 and hospital service contracts, and local EMS policy and treatment guidelines.

CCCEMS’s mission is to ensure that quality emergency medical services are available for all people in Contra Costa County, and that emergency medical care is provided in a coordinated, professional and timely manner.

We are looking for someone who is:

• Professional and produces high-quality work
• Articulate, both orally and in writing
• Able to interpret and apply Statute, Regulation, Local Ordinance, and contract language to local regulatory processes
• Able to formulate, manage, and improve internal and external processes of local government regulatory agency
• Skilled in diplomacy, conflict resolution, and relationship building

What you will typically be responsible for:

• Developing, implementing, and managing internal agency process to support the county’s ambulance ordinance.
• Assisting in credentialing processes including but not limited to EMT certification, Paramedic accreditation, Mobile Intensive Care Nurse (MICN) authorization, EMT certificate investigation and regulatory action(s)
• Assisting or managing Multi-Casualty Incident (MCI) program
• Assisting or managing Continuing Education (CE) Provider and EMS training programs
• Developing and writing EMS policies and treatment guidelines
• Reviewing, analyzing and interpreting EMS systems data from First Watch and utilizing the data to make system improvements
• Inspecting ambulances for compliance with the requirements for local ambulance ordinance and EMS regulations
• Conducting audits of EMS training programs CE provider programs

A few reasons you might love this job:

• You will be part of a dynamic team environment
• There will be opportunities for autonomous management of assigned programs
• There will be opportunities to drive EMS system improvement
• There will opportunities to develop professional acumen in myriad categories
• There will be opportunities to work in local government and learn the functions of a regulatory oversight agency

A few challenges you might face in this job:

• Time management and shifting priorities
• Dynamic triage of priorities
• Acclimation to system(s) oversight without previous Local Emergency Medical Services Agency (LEMSA) experience
• Enforcing regulations or laws with stakeholders in a highly political environment

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships

To read the complete job description, please visit the website: https://www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Candidates must possess and maintain throughout the duration of employment: (1) Valid California Motor Vehicle Operator's License; (2) valid Registered Nurse license issued by the California Board of Registered Nursing.

Experience: Five (5) years of full-time experience, or its equivalent, as a Registered Nurse with emergency nursing experience.

Substitution: Valid licensure as a Paramedic in the state of California and five years of full-time experience or its equivalent as a Paramedic may be substituted for the Registered Nurse license and required experience. Experience providing comprehensive quality improvement activities or program management experience may be substituted for the emergency nursing experience.

Qualifications for Restricted Positions: Positions with primary responsibility for quality improvement (QI) activities may be restricted to registered nurses only.

Selection Process

Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Behavioral Consistency Questionnaire (BCQ) Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Professional Integrity & Ethics, Critical Thinking, Self-Management, Writing and Attention to Detail.(Weighted 100%).
The BCQ is tentatively scheduled to take place via computer (remotely) during the week of November 5, 2024.

The Behavioral Consistency Questionnaire will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/23/2024 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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