Social Worker II

Introduction

READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT.

THIS IS A REOPENING OF AN EXISTING EXAMINATION. If you have previously applied or started an application for theSocial Worker II (Exam #24-6715-01), read this entire bulletin. There are specific instructions on how to reapply for this position.

PLEASE CONTACT THE EXAMINATION ANALYST, MONTRICE GOODMAN AT MONTRICE.GOODMAN2@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU.

The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/dispositionwill replace your current disposition.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted on-line.

DESCRIPTION

THE AGENCY:

The Alameda County Social Services Agency (SSA) is comprised of almost 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. SSA’s operations include Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.

The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities.

To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/.

THE POSITION:

This classification specification describes the journey-level classification of the Social Worker Classification flexible staffed series. Under general supervision, the Social Worker II Social Workers will assess clients for eligibility of services, needs, and make level, to assess referrals to appropriate service programs, as well as provide assistance and provide counseling and appropriate supportive social services to clients; collect and evaluate client socio-economic information and data; manage the on-going responsibility for a caseload of applicants or clients receiving services, and performs other related duties as required.

For more detailed information about the job classification, visit: Social Worker II (6715).

IDEAL CANDIDATE:

In addition to meeting the minimum qualifications below, the ideal candidate will possess the following critical attributes:

• Exceptional written and oral communication skills, with a proven record of delivering clear, effective communication, taking responsibility for understanding others, and clearly conveying information, and ideas through a variety of media;
• The ability to build and maintain successful work relationships, collaborating with multiple agencies to address client needs, work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds, and making the most effective use of the capabilities, insights, and ideas of all individuals;
• Skill as a well-organized individual, capable of prioritizing, multi-tasking planning daily work activities, and establishing a course of action to ensure work is completed efficiently;
• Ability to treat people with dignity, respect and fairness, giving proper credit, and standing up for deserving others and their ideas even in the face of resistance or challenge;
• Outstanding analytical skills, with demonstrated ability to think logically and arrive at sound conclusions;
• A demonstrated knowledge of, and ability to apply, the principles, practices and techniques of social work;
• Knowledge of Welfare and Institutions Code, the Social Security Act, and pertinent legislation in the field of public welfare;
• Ability to interpret complex federal and state laws, rules and regulations and procedures related to social work; and
• Experience providing client-centered service and demonstrated knowledge of public and private social agencies and other community resources.

VACANCIES:

The current vacancies are within the Social Services Agency. However, the eligible list resulting from this recruitment may be used by any department needing to fill a vacancy.

MINIMUM QUALIFICATIONS

EITHER I

Experience :

The equivalent of six (6) months of full-time experience in the class of Social Worker I in the Alameda County classified service.

OR II

Education :

Equivalent to graduation from a two (2) year accredited college (90 quarter units or 60 semester units), which includes 15 semester or 22 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science.

AND

Experience :

The equivalent of one (1) year of full-time experience as an Employment Counselor or experience comparable to an Employment Counselor.

OR III

Education :

Equivalent to graduation from an accredited college or university (180 quarter units or 120-semester units), which includes 30 semester or 45 quarter units in social welfare, social/human services, public health, sociology, psychology, clinical psychology, counseling, or other behavioral science.

AND

Experience :

The equivalent of one (1) year of full-time social casework experience in a public or non-profit human services agency. (Completion of one (1) year of graduate study in a recognized school of social work may be substituted for the experience required.)

License :

All positions require possession of a valid California Motor Vehicle Operator's license.

Special Requirements :

Fluency in Spanish, Cantonese, Mandarin, Farsi, Tagalog, Vietnamese, or Cambodian is desirable.

NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of :

• Principles, practices, and techniques of social work.
• Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare, including changes and developments in such legislation.
• Aims and functions of community organization and resources, including available services in the employment field County and State Health and Human Services Agency and health care.
• Basic psychological theory and practices related to human behavior.
• Public and private social agencies and other community resources.

Ability to :

• Analyze and evaluate individual situations to reach sound conclusions and make appropriate recommendations.
• Interpret complex Federal and State laws, rules, regulations, and procedures.
• Establish and maintain effective working relationships with other professional personnel and the public, the general public, culturally diverse populations, other departments/agencies, co-workers, and other groups and organizations.
• Communicate effectively orally and in writing.
• Prioritize work.
• Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations.
• Implement effective caseload management techniques.
• Deal impartially and with restraint in stressful situations.
• Follow complex oral and written instructions.
• Use computers and software applications effectively.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF the following steps:

1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs .

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN

Deadline for Filing:

5:00 PM Tuesday, November 12, 2024

Review of Minimum Qualifications:

November 14, 2024

Review of Supplemental Questionnaire for Best Qualified:

Week of December 2, 2024

Virtual Civil Service Pre-Recorded Oral Examination:

Week of December 16, 2024

Notification of Results

January 3, 2025

Promulgation of Eligible List

January 9, 2025

TENTATIVE SELECTION PLAN

Departmental Hiring Interviews

January 2025

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs .

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical - HMO & PPO Plans
• Dental - HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1 st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add@jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.organdNoreply@jobaps.comas accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxesNoreply@jobaps.comand noreplyalamedacountyhr@acgov.orgare routed to unmonitored mailboxes. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Montrice Goodman| Human Resources Analyst

Human Resource Services, County of Alameda

(510) 208-3954 |Montrice.Goodman2@acgov.org

www.acgov.org/hrs

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

Closing Date/Time: 11/12/2024 5:00:00 PM

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• County of Alameda

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