Security Operations Center Officer

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center.

Licenses or Certifications:

Valid Texas Class C Driver License

Notes to Applicants

Click here to watch the City of Austin Recruitment Video!

Working with Building Services provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Must be able to perform the physical essential functions with or without reasonable accommodations:

• Moderate tasks involve bending, lifting, walking distances of up to 100 feet, carrying or lifting up to fifty (50) pounds.
• Able to climb stairs, ladders and enter/access attic and crawl spaces.

Employment Application:
The City of Austin employment application is an official document; incomplete applications will not be considered.

Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• The responses to the supplemental questions inquiring about experience should be reflected on your application.

Assessments:
Assessment(s) may be administered as part of the interview process.

If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required.
You must provide proof of education from an accredited organization/institution.

Military / Veteran Interview Preference:
Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

Driving Requirement:

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Criminal Background Check:
Must be able to pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

Fair Labor Standards Act ( FLSA ) Classification:
This position is classified as NON - EXEMPT .

Please note that the Department may close the job posting at any time after 7 days.
Pay Range
$24.89 - $29.18

Hours

• Potential shifts: 6:00AM to 2:00PM / 2:00PM to 10:00PM / 10:00PM to 6:00AM
• Shifts may include 1-2 weekend days.
• Work hours may include after-hours, holidays, and overtime may be required with or without notice.
• Work shift may change according to departmental business needs.
• This position may require on-call or call-back responsibilities.

Job Close Date 10/22/2024 Type of Posting External Department Building Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Austin, TX 78754 Preferred Qualifications
Preferred Experience:

• Experience with CCTV , access control, security software, computers, and 2-way radios for monitoring, communication, and incident management
• Familiar with a range of security software for tracking, reporting, and managing incidents.
• Experienced in dispatching response teams for incidents, accidents, and medical emergencies, ensuring timely and efficient coordination.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties. Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats. Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support. Identifies and notifies management of vacant security posts. Provides direction and training to site officers and contract employees as needed to accomplish service goals. Monitors welfare of security personnel working after-hours and remote assignments. Provides periodic reports to management regarding site activities, irregularities, and identifying needed action. Maintains the security and confidentially of sensitive security information. Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.

Responsibilities- Supervision and/or Leadership Exercised:

May provide training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws and ordinances.
• Knowledge of City practices, policies, and procedures.
• Knowledge of training techniques and principles.
• Knowledge of critical infrastructure security requirements and protocols.
• Knowledge of electronic security systems.
• Skill in oral and written communication.
• Skill in using computers and related software applications.
• Skill in using Microsoft applications.
• Skill in using access control systems.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in data analysis and problem solving.
• Ability to work in a high-level, high-risk security environment.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to document incidents in Microsoft Word.
• Ability to quickly recognize and analyze irregular events.
• Ability to utilize radio equipment, complying with Federal communication guidelines.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to provide excellent customer service.
• Ability to effectively communicate with the Security team and law enforcement during stressful situations.
• Ability to work during emergencies or bad weather.
• Ability to participate in on-call program and work both scheduled and unscheduled overtime.
• Ability to work varying shifts that include weekends, holidays and possible 12-hour day.
• Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
• Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center. Do you meet these qualifications?

• Yes
• No

* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* Which of the following best describes your experience?

• No experience with CCTV, access control, security software, computers, or 2-way radios
• Experience with only one of the following: CCTV, access control, security software, computers, or 2-way radios
• Experienced with some of the following: CCTV, access control, security software, computers, or 2-way radios
• Experienced with CCTV, access control, security software, computers, and 2-way radios for monitoring, communication, and incident management

* Which of the following best describes your familiarity with security software?

• No experience with security software
• Familiar with security software for tracking incidents
• Familiar with security software for reporting incidents
• Familiar with security software for managing incidents
• Familiar with a range of security software for tracking, reporting, and managing incidents

* Which of the following best describes your experience in dispatching response teams?

• No experience in dispatching response teams
• Experienced in dispatching response teams for incidents
• Experienced in dispatching response teams for accidents and medical emergencies
• Experienced in dispatching response teams for incidents, accidents, and medical emergencies, ensuring timely and efficient coordination

* How would you best describe your experience with security protocols and procedures?

• No experience with security protocols and procedures
• Experienced in understanding security protocols and procedures
• Experienced in ensuring compliance with security protocols and procedures
• Experienced in effective incident response based on security protocols
• Experienced in security protocols and procedures, ensuring compliance and effective incident response

* How would you best describe your communication experience?

• No experience with communication on phone, 2-way radio, or email
• Experienced in communication on phone, ensuring clarity and courtesy
• Experienced in communication via 2-way radio and email
• Skilled in using 2-way radios for effective, real-time communication during security operations
• Experienced in communication, ensuring clarity and courtesy on phone, 2-way radio, and email, with real-time communication during security operations

* How would you best describe your experience in planning, organizing, and prioritizing tasks?

• No experience in planning, organizing, or prioritizing tasks
• Experienced in planning and organizing tasks
• Experienced in prioritizing tasks to meet deadlines
• Experienced in working independently to achieve goals
• Experienced in planning, organizing, prioritizing tasks, and working independently to achieve goals and meet deadlines

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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