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Job Description
CAREER DESCRIPTION
HCA SERVICE CHIEF II
In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
This recruitment is open to the public for a minimum of five (5) business days and is scheduled to close at 11:59 PM (PST) on Sunday October 27, 2024. Applicants are encouraged to apply immediately.
The open eligible list established by this recruitment will be used to fill current and future HCA Service Chief II positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.
HEALTH CARE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Correctional Health, Administrative Services, Behavioral Health Services, Public Health Services, and Specialized Medical Services is committed to meeting the health needs of the diverse Orange County community.
THE DEPARTMENT
The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These Service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.
THE PROGRAMS
Adult and Older Adult provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who are living with serious mental health illness and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services.
Children and Youth Services provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, crisis intervention, and peer support services to children and youth in Orange County.
Forensics and Justice Involved Division provides oversight, evaluation, and treatment for mental health issues among justice involved individuals in Orange County. This includes Collaborative Courts, AOT, Mental Health Diversion, AB109 & Re-entry, Assisted Intervention Court, Whatever It Takes collaborative court, Recovery Court/Opportunity Court, CONREP, LPS Psychology Unit, SB317 Misdemeanor Incompetent to Stand Trial unit, CARE Court, and Early Access and Stabilization Services.
THE OPPORTUNITIES
The immediate HCA Service Chief II (SC II) vacancies are within Adult and Older Adult (AOA), Children and Youth Services (CYS), and Forensics and Justice Involved (FJI). However, future vacancies may be in other Divisions; thus, qualified applicants are encouraged to apply.
There are two (2) immediate vacancies within AOA. The first position will provide coordination and oversight of service delivery for the County funded Permanent Supportive Housing Programs. The incumbent in this position will provide oversight of MHSA funded housing programs, coordination for supportive services for MHSA Housing, monitoring contracts for the Housing FSP, leading management meetings and assist with developing and providing trainings and presentations on housing system wide.
The second position in AOA will be responsible for day-to-day operations of an adult outpatient clinic which includes overseeing a multidisciplinary team of Psychiatrists, Nurses, licensed and unlicensed clinicians, Mental Health Specialists, and peers who deliver mental health services to clients living with serious mental illness. Services provided onsite are medication services, nursing assessments and injections, individual therapy, group therapy, rehabilitation services, case management, assessment, crisis services, and peer services.
There are two (2) immediate vacancies within Children and Youth Services (CYS). The first position is in CYS Administration. The incumbent in this will be responsible for the supervision of two Behavioral Health Clinician (BHC) contract monitors for outpatient and Full-Service Partnership (FSP) programs, serve as the CYS liaison/Super User with the Quality Management Services (QMS) Integrated Record Information System (IRIS) and QMS Quality Improvement/Quality Assurance Teams, and serve as the subject matter expert and liaison for peer services.
The second position in CYS is for CYS Outpatient Clinics. The incumbent will supervise a diverse unit of professional behavioral health providers to oversee services to Medi-Cal beneficiaries, ages 0 through 20, who have a serious emotional disturbance (ages 0-17) or a serious mental illness (ages 18 through 20).
There are two immediate vacancies within the Forensics and Justice Involved (FJI). The first SC II position will provide oversight to our court programs that serve those with mental illness that are justice involved in Mental Health Collaborative Courts (MHCC). This includes AB109, WIT Court, Assisted Intervention Court, Recovery Court, Opportunity Court, Mental Health Diversion, and our Veterans Mental Health Courts. The other SC II position will focus on re-entry services.
Duties and Responsibilities
Some examples of duties and responsibilities include but are not limited to:- Plans, schedules, assigns, and directs the work of a multidisciplinary team assigned to Behavioral Health Services
- Evaluates the performance of subordinates, recognizes good performance, and recommends disciplinary action when appropriate
- Orients and trains new staff, and identifies and implements staff training and development requirements
- Confers with Program Manager and Human Resources concerning staffing and other work-related issues
- Reviews cases, progress, and problem areas and acts as a resource on challenging or complex cases providing expert guidance to multidisciplinary team
- Administers a clinic operation, coordinates service delivery with other programs, and assists in monitoring and evaluating program needs and developing an effective program
- Maintains up-to-date knowledge of federal, state and local laws, regulations, policies and procedures which govern program operations and funding
- Acts as a liaison, consultant and educator to community agencies, county, and county contracted providers to assist in achieving program goals
- Completes chart reviews, documentation, and medical records to ensure compliance with quality assurance and utilization review requirements
- Provides resource information, education, and consultation to representatives of clinic programs, outside agencies, community groups, or the general public
- Compiles data and prepares reports and interprets results to evaluate outcomes
- Participates on task forces or committees and attends meetings with other mental health professionals to resolve problems and to ensure continuity of services
- Identifies priority populations in need of specialized behavioral health services
- Obtains and disseminates information relating to program needs or compliance
- Implements and adheres to all Medi-Cal requirements
- Performs administrative functions utilizing Electronic Health Record (EHR) and IRIS
The ideal candidate will also demonstrate extensive knowledge and/or experience, skills, and abilities in the following core competencies:
Professional and Technical Expertise | Legal & Regulatory Navigation- Expert knowledge of Medi-Cal documentation requirements
- Proficient use of Microsoft Suite, specifically Word, Excel, PowerPoint, and other software programs, including IRIS and EHR
- Understanding, interpreting, and ensuring compliance with laws and regulations
- Familiarity with federal, state and local laws, regulations, policies and procedures which govern program operations and funding
- Applying County Policies and Procedures, Memorandum of Understanding, and HCA Code of Conduct when composing performance evaluations and performance incentive plans
- Leading and mentoring a multidisciplinary team
- Developing staff by providing opportunities for training and personal growth
- Working with Human Resources to resolve potential conflict between staff as well as performance management
- Valuing learning and finds opportunities for challenging and improving staff performance
- Promoting and supporting ethical and professional standards in the workplace, and skillfully handling personnel issues
- Sharing responsibility, authority, and accountability
- Providing training for community partners
- Establishing rapport and maintaining mutually productive relationships
- Attending to the needs and expectations of customers
- Collaborating with other programs within Behavioral Health Services, community partners, and other stakeholders
- Choosing optimal courses of action in a timely manner
- Analytically and logically evaluating information, propositions, and claims
- Identifying and analyzing problems to propose new ways to do business
- Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
- Communicating effectively with staff within the department, community partners and the public
- Composing clear, concise, and comprehensive reports and other written documents
- Listening effectively and presenting ideas and complex materials clearly, concisely, logically, and persuasively both orally and in writing
- Encouraging open and productive communication
Click here to learn more about the minimum qualifications for the HCA Service Chief II position.
PHYSICAL & MENTAL CONDITIONS AND ENVIRONMENTAL & WORKING CONDITIONS
Physical Requirements and Environmental & Working Conditions
Vision sufficient to read standard text, read a computer monitor and to drive; speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups; independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard, to write and drive a vehicle.
Will be occasionally required to interact with clients/patients; work in an office environment; and drive to community sites and to meetings.
Mental Requirements
Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations and decisions; possess the ability to remain calm and appropriately focused on difficult interpersonal situations involving diverse interests.
RECRUITMENT PROCESS:
Human Resource Services (HRS) screens all applications to identify the qualified applicants for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%): Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
Please see below for important information regarding COVID-19 related requirements.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Gabriela Torres at Gabtorres@ochca.com or by phone at (714) 834-8991
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 10/27/2024 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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