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Job Description
Salary Range
$23.88-$30.45
Job Posting End Date - Applications will no longer be accepted starting
10-28-2024
Job Summary
Performs technical, professional, and analytical work pertaining to the evaluation, installation, use, and maintenance of stand-alone and network-attached personal computer systems. An employee in this class is responsible for analyzing hardware and software needs, installing hardware and software, training personnel in the use of computer applications and equipment, analyzing manual and automated systems, and determining the feasibility of computer applications. The employee performs the physical installation of equipment, which involves lifting, bending, kneeling, reaching, and crawling. Work is performed under general supervision. Performance is reviewed through observation, discussion, and review of the effectiveness of programs. Minimum Qualifications: Bachelor's Degree with major coursework in Computer Science, Information Systems, Business, or related field. Six (6) months to one (1) year of computer experience operating, installing, analyzing, and maintaining various computer systems, including hardware and software, as applicable; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required. Must pass police background investigation. Additional Qualifications for Promotion (CSSA I to CSSA II): Job Family Competencies for CSSA I - Ability to install hardware/software with knowledge of MS applications and operating systems. The following factors should be considered for individuals seeking promotion while employed as a Computer System Support Analyst I. It is recommended that promotion be possible, given successful completion of the probationary period for CSSA1, an overall Rating of Meets Standards on the latest performance review, and quantitative verification of the following practical skills. 1. Demonstrated ability to perform problem determination, basic repairs, and system upgrades on mobile computers (MCTs). This includes activities to coordinate with service providers and other City of Orlando technical support staff, to identify problem wireless devices, replacing and re-initializing them as needed. 2. Desktop, laptop, and peripheral computer devices - Demonstrated ability to perform problem determination, repairs, and system upgrades (hardware & software). Ability to install and configure advanced applications such as Client Access, Document Imaging, Tidemark, and other client-specific applications. 3. Demonstrated ability to use SMS (Systems Management Server) application to perform remote control/management of client computers for use in problem determination and client support. 4. Demonstrated ability to assist clients with password resets and other issues related to login difficulties. Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.
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ABOUT THE COMPANY
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City of Orlando
Show moreOrlando, The City Beautiful
For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.
This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.
Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.
Come be part of our community with the City of Orlando. -