Client Support Technician

Job Location:

• The office for this position is located at DNR SRO, 2040 W. Woodland, Springfield, Mo 65807.
• Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan.

Why you’ll love this position:

If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Natural Resources (DNR), as well as consolidated state agencies in Springfield and the surrounding areas. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the Springfield DNR Southwest Regional Office and travel will be required to other State offices supported in the area.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include:

• Hardware support.
• Software/application support.
• Hardware deployment.
• Inventory.
• Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
• Working with other ITSD functional teams.
• Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person.

• Knowledge of supported operating systems.
• Ability to understand clients’ needs and technical requirements and implement solutions.
• Ability to identify and resolve various software issues.
• Ability to respond to changing schedules and priorities.
• Ability to collaborate with co-workers and other professionals.
• Exceptional customer service skills and documentation skills.
• Knowledge/experience in the desktop support area.
• Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker.
• Ability to work well independently and as part of a team.
• Adequate typing skills.
• Ability to lift computer and printer equipment up to 50 lbs.
• Ability to safely use ladders up to 12 feet in height. This includes proper setup, stability maintenance, and adherence to safety protocols.
• Ability to travel, operate a motor vehicle, and maintain a valid driver's license.
• Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.)
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The classification for this position is Client Support Technician ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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