What You'll Be Doing

The Wake County Health and Human Services Economic and Social Services Division has over 225 Human Services Caseworkers who provide critical resources for the citizens of Wake County. Caseworkers determine eligibility based on factors such as income, family size, medical information, medical evaluations/ health conditions, resources, deductible expenses, and needs. Applications and recertification are processed in NCFAST (the electronic case management system) and OnBase (the document management system) to issue benefits and perform case management functions. Caseworkers spend the majority of time within NCFAST and OnBase to determine the clients’ eligibility. We are currently seeking an Adult Medicaid - Eligibility Caseworker II to join our Economic and Social Services team.

We are hiring at multiple locations throughout the county to work 50% in the office and 50% virtually (subject to change); training is IN PERSON, full time and can last several months. These positions may interact extensively or minimally with the client - in person or on the phone. Eligibility Caseworkers II's are expected to work in a fast-paced environment with tight deadlines within a team of professionals focused on agency goals and outcomes.

The primary job duties of an Adult Medicaid - Eligibility Caseworker II include:

• Providing case management services by completing an assessment and determining initial eligibility for Adult Medicaid

• Entering all required data into computer systems in order to authorize benefits

• Referring household to outside community resources if needed

• Maintaining a thorough knowledge of all policy and procedures by attending training and keeping abreast of all policy changes

• Providing back up for other Caseworkers

• Providing accurate and timely documentation and utilizing document management system for caseload management

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Three years of job-related experience
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program) OR
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency OR
• Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
• Spanish language skills

How Will We Know You're 'The One'?

• Ability to adapt to changing work environment
• Accountability and integrity
• Ability to apply complex policy to determine client budgets and proficient in calculating client budgets
• Strong attention to detail
• Able to manage competing priorities
• Customer service oriented and values client diversity
• Excellent verbal and written communication
• Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)

About This Position

Location: Human Services Center Swinburne Raliegh, NC 27610

Employment Type: Regular

Work Schedule: Monday - Friday 8:30 am - 5:15pm

Hiring Range: 23.20 - 28.42

Market Range: 23.20 - 33.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 11/11/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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