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Job Description
Pay Range: $54,879 - $71,343
Job Posting Closing on: Thursday, November 14, 2024
Workdays & Hours: Monday - Friday 7:30am-4:30pm (1 st Shift)
Monday - Friday 1:00pm-9:30pm (2 nd shift)
Must be available to work weekends and holidays with the possibility of no advance notice. On-call availability required.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.
The City of Fort Worth Water Department is currently in need of an Assistant Field Operations Supervisor in the Meter Services Section. This individual will be responsible for overseeing all field activities related to the maintenance of Advanced Metering Infrastructure (AMI) system, water meter installation, replacement, repair, testing and reading, as well as managing a team of employees. The role includes overseeing meter investigations, maintenance, new development, revenue recovery, survey inventory, delinquency, and large meter exchange/testing. This position will also need to coordinate activities with other divisions, outside agencies, and the general public. As a key member of the team, this individual will also offer support to upper management on more complex matters. The ideal candidate for this position will be dedicated, experienced, and highly motivated, as the job requires working in a fast-paced environment where quick response to customer inquiries is crucial.
Minimum Qualifications:
- High school diploma/GED.
- At least three years of increasingly responsible experience in water field construction, maintenance, repair, or operational activities.
- Valid Driver’s License
- Possession or ability to attain TCEQ Class C Water Distribution Operator license with in a year.
Preferred Qualifications:
- Water Utility Knowledge and Experience
- Project/Contract Management Experience
- Experience working with Geographic Information Systems (GIS).
- Familiar with billing software such as AS400-Cisco.
- Knowledge in Automated Meter Reading (AMR) or Advanced Metering Infrastructure (AMI) system.
- RF/Wireless Technology, Sensus FlexNet AMI and Meter Data Management System (MDMS)
- Bilingual/Spanish
The Assistant Field Operations Supervisor job responsibilities include:
- Supervise staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintain a healthy and safe working environment; encouraging and recognizing employees, and making hiring, termination, and disciplinary decisions or recommendations.
- Develop and document training, policies, and procedures.
- Oversee all field activities using work order data and reports.
- Respond and resolve complex and escalated customer inquiries, including internal customers, responding to emergencies and after-hours customer issues, all while providing exceptional customer service.
- Manage special projects, contracts, and contractors.
- Generate daily and monthly reports, analyze data and statistics, and utilize data for day-to-day operations, including decision-making.
- Develop and implement best practices to improve operational efficiency.
- Research new industry processes and equipment for potential implementation. Collaborates with others to research trends, data and other records to gain knowledge of equipment and machinery, and inspects and investigates problem areas within the system for possible remedies.
- Monitor and track individual driver, safety training, and vehicle usage, handle accident/injury reporting, and obtain the necessary services.
- Schedule vehicle preventative maintenance, review monthly reports on vehicle expenditures and verify the information and reconcile information, as necessary.
Working Conditions:
- Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting; depending on assignment. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases, vibrations, chemicals, oils and workspace restrictions.
Physical Demand: as stated on official City job description
- Depending on assignment, positions in this class typically exert up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only. -
ABOUT THE COMPANY
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City of Fort Worth
Show moreThe Community
The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.
There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.
Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.
Exciting Growth & Future Development
One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.
Mission
We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.
Vision
Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.
Benefits That Are Well Worth It
The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.
Medical Program
The City offers two plan options through Meritain Health, an Aetna company.
The Health Center Plan – Offers employees and their family’s
primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.
The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).
• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.Vacation
Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.Holidays
Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.
Wellness Program
The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.
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