HUMAN SERVICES ADMINISTRATOR II

Position/Program Information

EXAM NUMBER

AG8022A-R

FILING PERIOD November 1, 2024 at 8:00 a.m. (PST) to November 6, 2024 at 5:00 p.m. (PST). All applications should be received BEFORE 5:00 p.m. (PST) on November 6, 2024.

TYPE OF RECRUITMENT

Open Competitive Job Opportunity

DEFINITION:
Incumbents in these positions are responsible for supervising the formulation and recommendation of policies and procedures for the administration of County public assistance, social services or fiscal programs, or directing a special social services or public assistance program.

CLASSIFICATION STANDARDS:
Positions allocable to this class typically report to a Human Services Administrator III and are distinguished from Human Services Administrator I by their responsibility for either:1) formulating and recommending policies and procedures for the larger and more complex social services or public assistance programs or 2) having immediate responsibility for developing and administering a large special social service or public assistance program and for coordinating such programs with the on-going program services of the department. Incumbents must possess a thorough working knowledge of Federal and State program regulations, of County Ordinances, and of existing social services or public assistance program requirements. In addition, position incumbents must possess the ability to effectively direct program operations through subordinate administrators.

Essential Job Functions

Directs the analysis and formulation of recommendations of proposed changes in County, State and Federal legislation.

Directs research and studies to determine the effectiveness and need for modifications in program policies and procedures of public assistance or social services programs.

Supervises the analysis and interpretation of State regulations and the preparation of directions and instructions for new or revised regulations.

Works with appropriate Federal, State, and local agencies to gain agreement on program concepts and goals in terms of their implementation by the department.

Interprets program policies and concepts for department staff, other County departments, and other agencies, special interest groups, and individuals in the community.

Plans and directs major program operations and coordinates them with existing line operations.

Evaluates and administers departmental training programs.

Administers the work of a section responsible for the processing and control of financial authorizations.

Requirements

MINIMUM REQUIREMENTS:

TRAINING AND EXPERIENCE:
Two years of experience in an administrative*, management** or highly responsible staff capacity*** at the level of Human Services Administrator I ****.

ENDORSEMENT OF COUNTY QUALIFICATIONS:
County employees who wish to qualify using experience gained in County classifications not included in or at the level of those listed above, you must provide verification of qualifying out-of-class experience by providing official documentation such as additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study from CEO Classification with your application at the time of filing or within seven (7) calendar days from the last day of application submission. Employees do not need to submit such verification if they hold or have held one of the positions above, or a position deemed to be at equivalent level.

WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application by the last day of filing.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:
*Administrative capacity: Performs work typically in an administrative services branch of an organizational unit, including responsibility for the development of procedures and participation in policy formulation. Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of problems of organization, budget, personnel, information services, programs, facilities planning, materials management, and general management.

**Management capacity: Responsible for making major recommendations and taking actions that have a direct and substantial effect on the agency and the programs. Organizes, plans, implements, and controls functions and programs; develop and implement policies, procedures, and guidelines; formulate short-term and long-term goals and objectives; direct and supervise staff through subordinate supervisors; allocate resources; formulate budgets; determine staff training needs; etc. Report to high-level officials.

***Highly responsible staff capacity: Staff experience at the senior level with extensive knowledge of program related area, processes and procedures, and experience in a specific subject matter. Staff experience work includes assisting and supporting administration by doing research, analysis, and making recommendations to line managers on matters such as: utilization of personnel; allocation of funds; workload and workload fluctuations; and, programs and procedures for accomplishing work objectives.

****In the County of Los Angeles, a Human Services Administrator I has the responsibility for directing the provision of income maintenance or social services in a geographical area, supervising a social service program unit, or performing highly specialized staff functions.

Additional Information

EXAMINATION CONTENT :
This exam will consist of a multiple choice assessment and/or simulation weighted 100% covering:

• Verbal Ability
• Deductive Reasoning
• Analyzes Information
• Empathy
• Sharing Knowledge and Guidance
• Controlling Emotions
• Management Judgment
• Management Potential
• Achievement
• Responsibility
• Willingness to Learn
• Working Relationships
• Learning Quickly
• Generating New Ideas
• Using Time Efficiently
• Works to High Quality Standards
• Adapting to Change

Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible list.

MULTIPLE CHOICE ASSESSMENTS AND/OR SIMULATIONS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

TRANSFER OF EXAMINATION COMPONENTS:

• Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination.
• This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.

PLEASE NOTE:
Test Invitation Letters and other correspondence will be sent electronically to the e-mail address provided on the application. It is important that applicants provide a valid e-mail address. Please add the following e-mail addresses to your address book and list of approved senders to prevent e-mail notifications from being filtered as spam/junk/clutter mail:

• GTung@hr.lacounty.gov
• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donot-reply@amcatmail.com

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Notice of Non-Acceptance and Final Result letters will be sent electronically to your e-mail address.

Test scores cannot be given over the telephone.

EXAM PREPARATION:
Study guides and other assessment and/or simulation preparation resources are available to help candidates prepare for employment exams. While the guides will help you prepare for the exam, we advise you to review all related materials that you deem necessary.

• An interactive, Online Test Preparation System for taking practice exams may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Exam preparation information is located under the "Employment Test Assistance" section.
  
• Additional online practice exams are available at https://www.shldirect.com/en-us/practice-tests / .

ELIGIBILITY INFORMATION
The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation.

VACANCY INFORMATION
The resulting eligible list will be used to fill vacancies with the Aging and Disabilities Department as they occur.

AVAILABLE SHIFT: Any

APPLICATION AND FILING INFORMATION
Applications must be filed online only. We will begin receiving applications on Friday, November 1, 2024 at 8:00 a.m. (PT). All application must be received before 5:00 p.m. (PT) on Wednesday, November 6, 2024. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.

Plan to submit your online application well in advance of the 5:00 p.m. (PT) on the last day of filing deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Any additional documents must be received at the time of filing or within seven (7) calendar days from application submission. If you are unable to attach the document(s) to your online application, you may email it to the assigned exam analyst. Please ensure to reference your full name, examination title, and examination number on the subject of your email.

IMPORTANT: Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.

SPECIAL INFORMATION:

Anti-Racism, Diversity, and Inclusion (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

SOCIAL SECURITY NUMBER
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications.

TESTING ACCOMMODATION:
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

Testing Accommodations Coordinator Email: TestingAccommodations@hr.lacounty.gov
Teletype Phone: (800) 735-2929
California Relay Services Phone: (800) 735-2922

Department Contact Name: George Tung
Department Contact Email: gtung@hr.lacounty .gov
Department Contact Number: (213) 441-1968

For detailed information, please click here

Closing Date/Time: 11/6/2024 5:00 PM Pacific

• 

• Los Angeles County

• (800) 970-5478

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